Organization: Finance Trust
Bank (FTB)
Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Customer Service
Supervisor
Supervisor
About Us:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services including;
Savings, Current accounts, Loans, Money transfer services and Bills payments to
its target market which comprises of micro, small and medium entrepreneurs,
salary earners and youth.
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services including;
Savings, Current accounts, Loans, Money transfer services and Bills payments to
its target market which comprises of micro, small and medium entrepreneurs,
salary earners and youth.
Job Summary: The Banking
Assistant- Call Centre will answer incoming calls from customers to take
orders, answer inquiries and questions, handle complaints, troubleshoot
problems and provide information.
Assistant- Call Centre will answer incoming calls from customers to take
orders, answer inquiries and questions, handle complaints, troubleshoot
problems and provide information.
Key Duties and
Responsibilities:
Responsibilities:
- Answer
calls professionally - Cordially
respond to customer inquiries - Research
required information using available resources - Handle
and resolve customer complaints - Provide
customers with product and service information - Capture
customer information into the system. - Process
orders, forms and applications - Identify
and escalate priority issues - Route
calls to appropriate resource. - Follow-up
customer calls where necessary. - Complete
call logs. - Prepare
and submit call reports.
Qualifications, Skills and
Experience:
Experience:
- The applicants for the Finance Trust Bank
Banking Assistant- Call Centre jobs should hold good diplomas from recognized institutions - Prior experience in call Centre work environment is a requirement.
- Knowledge
of customer service principles and practices - Working
knowledge of call center telephony and technology - Proficient
in relevant computer applications i.e. excellent Microsoft office
skills - Fluency
in both spoken and written English is a MUST - Fluency
in more languages is an added advantage - Excellent
communication and interpersonal skills - Professional
and Smart in appearance - Ability
to work under pressure - Good
time management and consciousness - Excellent organizational skills
- Good
listening skills - Problem
analysis and problem solving skills
How to Apply:
All qualified candidates should submit their applications which should
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
Deadline: 15th
January, 2017
January, 2017
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