Job Title: Call Center Agent (20 No Experience Jobs)
Organisation: True North
Consult Limited
Consult Limited
Duty Station: Kampala,
Uganda
Uganda
Reports to: Call Center
Manager
Manager
About US:
TrueNorth is an HR Consultancy company which seeks to recruit for its
valuable client, a leading provider of sustainable productivity solutions. They
would like to recruit for a valuable client.
valuable client, a leading provider of sustainable productivity solutions. They
would like to recruit for a valuable client.
Key Duties and Responsibilities:
- Provide timely and accurate response to
all customer complaints and ensure customer satisfaction. - Effective handling of customer complaints.
- Generation and presentation of timely and
accurate reports.. - Acquire and make better use of customer
feedback in terms of customer complaints and compliments. - Managing relationships with the company’s
key clients - Sensitize customers about the company
products and providing them with proper products information. - Explain the company’s product pricing
strategy to the customers.
Key Result Areas:
- Customer Care Service.
- Creativity and innovation.
- Generation of Reports.
- Proper management of clients.
- Adherence to information safety standards.
Qualifications, Skills and
Experience:
Experience:
- The applicants for the Call Center Agent jobs
should hold degrees in Marketing or in a Business Related Course or be
students in Second or Third Year - Computer literacy skills i.e. proficiency
in Windows, Ms Office - Excellent communication skills.(Written,
Verbal and Listening Skills) - Customer care skills
- Ability to multi-task.
- Good analytical Skills
- Good presentation and interpersonal
skills. - Able to diagnose, analyze and solve
problems. - Discretion when dealing with confidential
information. - Professional and ethical with absolute
honesty. - Ability to manage a team.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
updated CVs, cover letters and copies of
education certificates as a single document to:
[email protected]
clearly indicating the job being applied
for in the subject of your email.
updated CVs, cover letters and copies of
education certificates as a single document to:
[email protected]
clearly indicating the job being applied
for in the subject of your email.
Deadline: 27th
January 2017
January 2017
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