Job Title: Relationship Manager – GDOs
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head, Global
Development Organisations (GDOs)
Development Organisations (GDOs)
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate
Banking, and Barclaycard operations in 10 countries organised in four
geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania,
Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Banking, and Barclaycard operations in 10 countries organised in four
geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania,
Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573
branches and service centres providing a variety of traditional financial
products including retail mortgages, current and deposit accounts, commercial
lending, unsecured lending, credit cards, treasury and investments.
branches and service centres providing a variety of traditional financial
products including retail mortgages, current and deposit accounts, commercial
lending, unsecured lending, credit cards, treasury and investments.
Job Summary: The Relationship
Manager – GDOs will manage and sustain a portfolio of corporate customers under
the umbrella of Global Development Organizations, building long term
relationships founded on efficient and reliable support for their business.
This is achieved particularly through quick risk decisions and managing
consistency and quality of operational service. The primary objective is to
maximize risk-adjusted portfolio contribution; and to grow the liability base
of the Corporate bank. The jobholder will be responsible for business
development both with new customers and with existing customers where they are
expected to increase “wallet share”.
Manager – GDOs will manage and sustain a portfolio of corporate customers under
the umbrella of Global Development Organizations, building long term
relationships founded on efficient and reliable support for their business.
This is achieved particularly through quick risk decisions and managing
consistency and quality of operational service. The primary objective is to
maximize risk-adjusted portfolio contribution; and to grow the liability base
of the Corporate bank. The jobholder will be responsible for business
development both with new customers and with existing customers where they are
expected to increase “wallet share”.
Key Duties and
Responsibilities:
Responsibilities:
Sales and Services: 65%
- Maintain Relationship Plans for all
customers in the portfolio such that contact with customers is
prioritized. - Conduct annual and if appropriate, interim
reviews of customers borrowing facilities - Conduct annual and if appropriate, interim
reviews with non-borrowing customers - Determine the key messages, e.g. agreed
service standards, negotiated pricing, relationship team contact points
and new product changes, deciding upon the most appropriate communication
method - Deal with and find solutions to customer
complaints - Determine the products that are most
effective in meeting customers’ needs and be able to sell these at short
notice both reactively and proactively. - Research, create and follow up a target
list for potential new business.
Product and Business Management: 30%
- Research, create and follow up on a target
list for potential new business - Identify priority customers using the
Customer Relationship Planning templates to assess their present and
potential contribution. - Gather all the required information that
is needed to prepare and assess credit applications. Role holder will be
expected to input certain key information such as judgmental information.
(They will work with Corporate Credit Managers and Associate Relationship
Managers to construct credit applications). - Control and quality of the portfolio,
using available triggers and adherence to Risk management guidelines and
policies.
People Management: 5% Day
to day coaching and development of
Corporate Service Assistants and Interns.
to day coaching and development of
Corporate Service Assistants and Interns.
Qualifications, Skills and
Experience:
Experience:
- The applicants for the Barclays Relationship
Manager – GDOs should preferably hold a Bachelor’s degree in Business
Administration, Sales & Marketing, International Business or
equivalent - Relevant and adequate experience gained in
similar role and environment - ACIB Qualification or equivalent
- Good relationship skills
- Credit Risk skills
- Comprehensive knowledge of the Corporate
set of products as well as a broad understanding of products available in
Barclays Capital. - For Complex products, will have a detailed
knowledge of the requirements of the more sophisticated customers. - Introduce the product and co-ordinate the
introduction of the relevant Group product specialist. - Extensive understanding of policies and
strategies within the country as they relate to the demands of the
customer base. - A detailed understanding of Country and
CBRM guidelines and credit risk policies. - General Corporate skills
- Excellent communications skills
- Meeting customers’ needs
- Personal Organization
- Business awareness
- Adaptability
- Business development
- Decision making
- Skilled in managing relationships
- Team results
- Highly innovative
- Active listening
- Analysis and judgment
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
[email protected]
[email protected]
Deadline: 6th December, 2016
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