IT Operations Assistant United Nations UN Job Careers – World Food Programme (WFP)

Job Title:           IT Operations Assistant
Organization: World Food
Programme (WFP)
Duty Station: Uganda
Position Grade: SC5
Reports to: IT Operations
About US:
The UN World Food Programme (WFP) is the United Nations frontline
agency against world hunger. It is the largest and longest serving humanitarian
agency in Uganda. Currently WFP focuses on three priority areas: Saving lives
in Emergencies; Building Resilience through Predicatable Safety Nets; Improving
Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to
Access Markets. WFP has operations in various parts of the Country.
Job Summary: The IT
Operations Assistant will be responsible for installation, upgrade and
maintenance of Information Technology (IT) infrastructure and related services
in office
Key Duties and
  • The incumbent will install, modify and
    maintain LAN/WAN components, application and utility software;
  • Diagnose problems related to the cable plant,
    network client computers, printers and applications and take corrective
  • Regularly monitor network and systems
    performance and carry out periodic analysis in order to locate and
    isolate/remove bottlenecks;
  • Ensure that the information technology
    (IT) equipment are in proper repair and working order to maintain
    satisfactory usage;
  • Install, configure and maintain of Network
    hardware such as switches, routers, firewalls, and software;
  • Successfully identify and undertake prompt
    incident management,problem management and configuration management as
    escalated from the ICT help desk;
  • Identify and test new software and
    hardware from improving and upgrading IT systems performance including
    implementing technology upgrades as required;
  • Ensure adherence to system security
    procedures including password protection and physical security and that
    the only authorised software is installed on the network;
  • Ensure anti-virus software is installed on
    the network and that it is regularly updated;
  • Carry out daily systems back up and test
    effectiveness according to schedule;
  • Evaluate, develop, and recommend
    procedures. Participate in discussions on new/revised procedures and
    practices; interpret and assess the impact of changes and make
    recommendations on follow up actions;
  • Perform any other duties as assigned.
Qualifications, Skills and
  • The ideal candidate for the United Nations
    UN World Food Programme (WFP) IT Operations Assistant job opportunity
    should hold a University degree in Electrical Engineering, Computer
    Science, Information Systems or Statistics with Computer programming,
    Information Technology, Business Computing or related field obtained from
    a recognized institution;
  • A minimum of five (5) years of relevant
    working experience in a busy network environment of progressive and
    responsible technical experience in Telecommunications, Information
    Technology, electronics, radio/satellite operations;
  • Hands-on experience in use of windows 2012
    Server, Microsoft Outlook, Radio Communications, Internet protocols will
    be added advantage;
  • Proficiency in both oral and written
    English is essential;
  • Good knowledge of Ms Office.
  • Previous experience with the application
    of client services standards to resolve or escalate clients’ service
Personal Competencies:
  • Governance,
    Strategy and Architecture:
    awareness of overall IT governance
    structure and system architecture
    development to support the process and assist in design of interaction
    between systems.
  • Change Implementation, Project
    management, Planning and Optimization:
    Has basic understanding of
    project management principles to provide basic estimates on timing,
    resource utilisation and costs to facilitate the project planning process.
  • Technical Expertise:
    Continuously updates one’s own knowledge about new technologies and
    product modifications; Is sought out for advice/expertise and recognized
    internally as an important technical reference.
  • Service Management: Understands
    and follows the established standards and protocols for service excellence
    within own domain to maintain quality of delivery and high levels of
    customer satisfaction.
  • Client Management: Exhibits a
    detailed understanding of customers’ IT requests in order to effectively
    address and manage internal customers ‘needs. Identifies recurrent issues
    to propose long-term solutions.
  • Procurement and Contract Management:
    Assists in the technology selection process by collating information on
    vendors and/or products for evaluation against criteria.
Organisational Capabilities:
  • Understand and communicate the
    Strategic Objectives:
    Understands WFP’s Strategic Objectives
    and the link to own work objectives.
  • Be a force for positive change:
    Flexibly adapts individual contributions to accommodate changes in
    direction from supervisors and internal/external changes (such as evolving
    needs of beneficiaries, new requirements of partners).
  • Make the mission inspiring to our
    Recognizes and shares with team members the ways in
    which individual contributions relate to WFP’s mission.
  • Make our mission visible in everyday
    Sets own goals in alignment with WFP’s overall
    operations, and is able to communicate this link to others.
  • Look for ways to strengthen people’s
    : Assesses own strengths and weaknesses to increase self-awareness,
    and includes these in conversations on own developmental needs.
  • Create an inclusive culture:
    Participates in open dialogue, and values the diverse opinion of others,
    regardless of background, culture, experience, or country assignment.
  • Be a coach & provide
    constructive feedback:
    Proactively seeks feedback and coaching
    to build confidence, and develop and improve individual skills.
  • Create an “I will”/”We will” spirit:
    Participates in accomplishing team activities and goals in the face of
    challenging circumstances.
  • Encourage innovation & creative
    Shows willingness to explore and experiment with
    new ideas and approaches in own work.
  • Focus on getting results:
    Consistently delivers results within individual scope of work on time, on
    budget and without errors.
  • Make commitments and make good on
    Commits to upholding individual accountabilities
    and responsibilities in the face of ever-changing country or functional
  • Be Decisive: Makes
    rational decisions about individual activities when faced with uncertain
    circumstances, including in times of ambiguity regarding information or
    manager direction.
  • Connect and share across WFP units:
    Seeks to understand and adapt to internal or cross-unit teams’ priorities
    and preferred working styles.
  • Build strong external partnerships:
    Demonstrates ability to understand and appropriately respond to and/or
    escalate needs of external partners.
  • Be politically agile &
    Portrays an informed and professional demeanor
    toward internal and external partners and stakeholders.
  • Be clear about the value WFP brings
    to partnerships:
    Provides operational support on analyses and
    assessments that quantifies and demonstrates WFP’s unique value as a
How to Apply:
All candidates who desire to join the United Nations World Food
Programme are encouraged to submit their applications online at the link below.
Deadline: 30th December
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