The Ugandan Jobline

• The incumbent will install, modify and
  maintain LAN/WAN components, application and utility software;
• Diagnose problems related to the cable plant,
  network client computers, printers and applications and take corrective
  measures;
• Regularly monitor network and systems
  performance and carry out periodic analysis in order to locate and
  isolate/remove bottlenecks;
• Ensure that the information technology
  (IT) equipment are in proper repair and working order to maintain
  satisfactory usage;
• Install, configure and maintain of Network
  hardware such as switches, routers, firewalls, and software;
• Successfully identify and undertake prompt
  incident management,problem management and configuration management as
  escalated from the ICT help desk;
• Identify and test new software and
  hardware from improving and upgrading IT systems performance including
  implementing technology upgrades as required;
• Ensure adherence to system security
  procedures including password protection and physical security and that
  the only authorised software is installed on the network;
• Ensure anti-virus software is installed on
  the network and that it is regularly updated;
• Carry out daily systems back up and test
  effectiveness according to schedule;
• Evaluate, develop, and recommend
  procedures. Participate in discussions on new/revised procedures and
  practices; interpret and assess the impact of changes and make
  recommendations on follow up actions;
• Perform any other duties as assigned.

• The ideal candidate for the United Nations
  UN World Food Programme (WFP) IT Operations Assistant job opportunity
  should hold a University degree in Electrical Engineering, Computer
  Science, Information Systems or Statistics with Computer programming,
  Information Technology, Business Computing or related field obtained from
  a recognized institution;
• A minimum of five (5) years of relevant
  working experience in a busy network environment of progressive and
  responsible technical experience in Telecommunications, Information
  Technology, electronics, radio/satellite operations;
• Hands-on experience in use of windows 2012
  Server, Microsoft Outlook, Radio Communications, Internet protocols will
  be added advantage;
• Proficiency in both oral and written
  English is essential;
• Good knowledge of Ms Office.
• Previous experience with the application
  of client services standards to resolve or escalate clients’ service
  problems.

• Governance,
  Strategy and Architecture: Demonstrates
  awareness of overall IT governance structure and system architecture
  development to support the process and assist in design of interaction
  between systems.
• Change Implementation, Project
  management, Planning and Optimization: Has basic understanding of
  project management principles to provide basic estimates on timing,
  resource utilisation and costs to facilitate the project planning process.
• Technical Expertise:
  Continuously updates one’s own knowledge about new technologies and
  product modifications; Is sought out for advice/expertise and recognized
  internally as an important technical reference.
• Service Management: Understands
  and follows the established standards and protocols for service excellence
  within own domain to maintain quality of delivery and high levels of
  customer satisfaction.
• Client Management: Exhibits a
  detailed understanding of customers’ IT requests in order to effectively
  address and manage internal customers ‘needs. Identifies recurrent issues
  to propose long-term solutions.
• Procurement and Contract Management:
  Assists in the technology selection process by collating information on
  vendors and/or products for evaluation against criteria.

• Understand and communicate the
  Strategic Objectives: Understands WFP’s Strategic Objectives
  and the link to own work objectives.
• Be a force for positive change:
  Flexibly adapts individual contributions to accommodate changes in
  direction from supervisors and internal/external changes (such as evolving
  needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our
  team: Recognizes and shares with team members the ways in
  which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday
  actions: Sets own goals in alignment with WFP’s overall
  operations, and is able to communicate this link to others.

• Look for ways to strengthen people’s
  skills: Assesses own strengths and weaknesses to increase self-awareness,
  and includes these in conversations on own developmental needs.
• Create an inclusive culture:
  Participates in open dialogue, and values the diverse opinion of others,
  regardless of background, culture, experience, or country assignment.
• Be a coach & provide
  constructive feedback: Proactively seeks feedback and coaching
  to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit:
  Participates in accomplishing team activities and goals in the face of
  challenging circumstances.

• Encourage innovation & creative
  solutions: Shows willingness to explore and experiment with
  new ideas and approaches in own work.
• Focus on getting results:
  Consistently delivers results within individual scope of work on time, on
  budget and without errors.
• Make commitments and make good on
  commitments: Commits to upholding individual accountabilities
  and responsibilities in the face of ever-changing country or functional
  priorities.
• Be Decisive: Makes
  rational decisions about individual activities when faced with uncertain
  circumstances, including in times of ambiguity regarding information or
  manager direction.

• Connect and share across WFP units:
  Seeks to understand and adapt to internal or cross-unit teams’ priorities
  and preferred working styles.
• Build strong external partnerships:
  Demonstrates ability to understand and appropriately respond to and/or
  escalate needs of external partners.
• Be politically agile &
  adaptable: Portrays an informed and professional demeanor
  toward internal and external partners and stakeholders.
• Be clear about the value WFP brings
  to partnerships: Provides operational support on analyses and
  assessments that quantifies and demonstrates WFP’s unique value as a
  partner.

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