Fresher Customer Service Advisor Job Careers – Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Nakulabye, Kampala, Uganda
Reports to: Branch Manager
About Barclays:
Barclays
is a British multinational banking and financial services company headquartered
in London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Customer Service Advisor will be responsible
for the delivery of exceptional Retail Branch performance through dispensing
and receiving cash and related instruments. The incumbent will provide exceptional
customer service to walk-in branch Retail customers.
Key Duties and Responsibilities:
1. Operational Rigour and Compliance: 
50%
  • Dispense and receive physical cash, cheques,
    travellers cheques, drafts and other financial instruments over the counter
    to walk-in primarily retail banking customers.
  • Where required, process foreign currency
    travellers cheques, either by issuing or cashing such cheques.
  • Before processing each transaction, verify
    that all the required information for the transaction is accurate and
    complete in accordance with the banks procedures (for example when cashing
    a cheque, verify the date, bank name, customer’s ID and validity of the
    cheque, check amount number and amount in words agree, that customer has
    sufficient funds etc.). Refer any concerns to the Team Leader Cash or
    Branch Coordinator for follow-up and decision-making on whether to
    proceed.
  • Refer any transactions in excess of teller
    limits to the next level for authorisation.
  • Enter all transactions into the bank’s system
    and ensure that all transactions are properly authorised before
    processing.
  • Carefully count all cash received or
    dispensed to ensure that errors are 
    avoided. Barclays has a zero tolerance policy for teller errors and
    appropriate action will be taken, which may include formal disciplinary
    procedures.
  • Support customers to correctly complete
    transaction documentation such as deposit or withdrawal slips to ensure
    accuracy and completeness of these documents.
  • Reconcile own till cash at the beginning and
    end of each day, as well as when cash is restocked or repatriated during
    the day.
  • Open and close tills according to the bank’s
    procedures, including physically securing the till according to
    requirement set out (e.g. physically chaining the till).
  • Throughout each day, advise the Cash/ATM
    Custodian when teller cash limits are reached to enable them to restock or
    repatriate cash.
  • Carry out snap checks as assigned by the
    Branch Coordinator from time to time.
  • Ensure that all transaction records are kept
    meticulously and in accordance with bank procedures. Make such documents
    available for review/control purposes when required.
2. Customer Service: 25%
  • Provide timely guidance to customers on the
    cash process to ensure the smooth flow of transactions.
  • When directly receiving customer enquiries,
    attempt to resolve the enquiry at the first instance by using the bank’s
    systems. Only escalate to the Team Leader or Branch Coordinator, or ask
    the customer to speak to an Inquiries Advisor when all other efforts have
    been exhausted to resolve the customer’s request.
  • Support customers to correctly complete
    transaction documentation such as deposit or withdrawal slips to ensure
    accuracy and completeness of these documents.
  • Explain the banks procedures, security
    requirements (such as the requirement to provide sufficient ID when
    transacting) as well as services to customers.
  • Regularly inform customers of the value of
    using the Customer Feedback system, including explaining to customers how
    the bank uses their feedback to improve service.
3. Colleague / Team work
-15%
  • Create and maintain good working relations
    with the colleagues in the branch.
  • Attend all mandatory trainings as required by
    the training schedule.
  • Ensure that all leave days are taken within
    the branch leave schedule but giving specially consideration to business
    needs. Ensure proper approvals are obtained.
  • Participate in the EOS surveys and action
    plans for the branch.
  • Support Identify and participant in community
    initiatives to support as part of Barclays community initiatives (such as
    Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly the team in branch whenever
    called upon.
  • Attend bank official functions whenever
    advised
4. Community – 5%
  • contribute ideas to support the community
    initiatives agenda in the branch
5. Sales Leads: 5%
  • Identify sales leads through reviewing income
    levels on customer statements, questioning customers when they mention
    specific needs, and referring any new leads to Customer Advisors
  • When specific sales campaigns are running in
    the branch, explain the campaign details in brief to customers, and direct
    them to the Customer Advisors for further information
  • Perform any other duties as assigned from
    time to time.
Qualifications, Skills and Experience:
  • The ideal candidates for the Customer Service
    Advisor vacancies should hold a High school diploma with Math and English
    passed at a higher grade. They should also hold relevant diplomas and / or
    degrees.
  • At least one to two years’ experience in a
    banking hall environment either as cashier or inquiries
  • High level of working knowledge of all the
    Bank’s retail products, procedures and policies
  • Preferred
  • Some knowledge of competitive products and
    processes.
  • Some experience in dealing with large amounts
    of cash in a retail environment
  • Possess excellent numeric skills including
    meticulous attention to detail
  • Excellent communication skills especially
    verbal
  • Possess good listening and questioning skills
  • Good keyboard skills, especially on the
    numerical side.
How to Apply:
If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For
queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 6th January 2017

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