Entry Level Research and Product Development Officer Jobs – UGAFODE Microfinance Limited (MDI)

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Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
Reports to: Business Growth
and Development Manager
About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and
guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Research and
Product Development Officer will be responsible for conducting research
activities and maintaining research capability to support business planning,
development of new products, and marketing efforts of UGAFODE.
Key Duties and
Responsibilities:   
·        
Prepare
product concepts and business cases for new products and services. Determine
product specifications and features.
·        
Keenly
analyze and monitor existing products on a routine basis to understand the
performance of the products and delivery methods and make
recommendations.
·        
Regularly
monitor performance of products under pilot testing and make the necessary
amendments.
·        
Analyze
customer feedback in liaison with branch staff through Customer Satisfaction
surveys and recommend strategies for customer service and product
refinements.
·        
Manage
the research, identification, evaluation and feasibility studies of new
products and services and delivery channels/branches.
·        
Regularly
monitor projects, such as research findings and progress reports in order to inform
management of current status of each project.
·        
Monitor
competitors’ products and services.
·        
Perform
ongoing product development research through participating in industry
committees, attending industry trade shows, direct customer contact/meetings,
surveys, journals, sales evaluations, monitoring competitors and industry
trends, store visits and vendor contact.
·        
Maintain
up to date competitor knowledge. Monitor competitors, create and update
cross-references, perform ongoing research of competitor product
features, mix and product development strategy. Must have thorough knowledge
and understanding of competitor product to the component level and
manufacturing source.
·        
Evaluate
solicited and unsolicited product ideas or inventions.
·        
Provide
Business Development and Marketing Department with sufficient information to
develop product promotional materials, press bulletins, and training material
Qualifications, Skills and
Experience:  
·        
The applicant for the UGAFODE Microfinance
Limited (MDI) Research and Product Development Officer hold a Bachelor’s degree in any business
related field
·        
The
Officer should have two years’ hands-on experience and proven skills in
marketing research or related work experience.
·        
Strong
analytical skills.
·        
Excellent
oral and written communication skills including report writing skills
How to Apply:
All suitably qualified and interested candidates should send their
applications which should include a cover letter and an up-to-date detailed CV.
Your applications should include names of three professional referees and a
day-time telephone contact. Send them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Email to: recruitment@ugafode.co.ug (Please
indicate the position you are applying for)
Deadline: 10th December,
2016
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