Job Title: Community Services Manager
Organisation: Humanitarian
Initiative Just Relief Aid (HIJRA)
Initiative Just Relief Aid (HIJRA)
Funding Source: UNHCR
Duty Station: Uganda
Reports to: Field Program
Coordinator
Coordinator
About US:
Humanitarian Initiative Just Relief Aid (HIJRA) is an international
African humanitarian and development organization that positively contributes
towards improving the living standards and conditions of those adversely
affected by disasters and conflict in the Horn, East & Central Africa by
implementing WASH, Health, Education, Livelihoods, Community service &
development and Protection programs in the region for a period of more than 20
years.
African humanitarian and development organization that positively contributes
towards improving the living standards and conditions of those adversely
affected by disasters and conflict in the Horn, East & Central Africa by
implementing WASH, Health, Education, Livelihoods, Community service &
development and Protection programs in the region for a period of more than 20
years.
About UNHCR Project:
HIJRA with funding from the UNHCR in Uganda is implementing a
multi-sectoral Program for refugees in Oruchinga settlement (Isingiro
district), Nakivale settlement (Isingiro district) and Nyakabande Transit
Center (Kisoro district).
multi-sectoral Program for refugees in Oruchinga settlement (Isingiro
district), Nakivale settlement (Isingiro district) and Nyakabande Transit
Center (Kisoro district).
Job Summary: The Community
Services Manager will work closely with the Reception Manager and Protection
Manager in applying and promoting a community development approach at the
Nakivale settlement camp.
Services Manager will work closely with the Reception Manager and Protection
Manager in applying and promoting a community development approach at the
Nakivale settlement camp.
Key Duties and
Responsibilities:
Responsibilities:
Support all HIJRA units and partners in applying and promoting a
community development approach in their work by:
community development approach in their work by:
·
Carrying out regular participatory assessments
as part of multifunctional teams using a gender and age perspective to fully
understand the refugee population, their protection concerns and priorities,
and the resources available to achieve self-management;
Carrying out regular participatory assessments
as part of multifunctional teams using a gender and age perspective to fully
understand the refugee population, their protection concerns and priorities,
and the resources available to achieve self-management;
·
Identifying training needs among staff and
partners from different functional units and sectoral teams on the community
development approach, situation analysis and gender and age mainstreaming;
Identifying training needs among staff and
partners from different functional units and sectoral teams on the community
development approach, situation analysis and gender and age mainstreaming;
·
Working actively with the refugee community in
defining and seeking solutions to their problems, including those of
individuals and groups with specific needs, during all phases of programming,
with specific measures to involve women and children;
Working actively with the refugee community in
defining and seeking solutions to their problems, including those of
individuals and groups with specific needs, during all phases of programming,
with specific measures to involve women and children;
·
Work closely with, supporting and monitoring
partners in the implementation of activities for persons with specific needs.
Work closely with, supporting and monitoring
partners in the implementation of activities for persons with specific needs.
·
In charge of promoting outreach programs in the
refugee camps to strengthen the liaison and the relations with the refugee
community.
In charge of promoting outreach programs in the
refugee camps to strengthen the liaison and the relations with the refugee
community.
Plan, support and monitor interventions to prevent and respond to
gender-based violence (GBV) by:
gender-based violence (GBV) by:
·
Coordinating development of GBV Standard
Operating Procedures (SOPs) and referral pathway for responding to incidents of
GBV
Coordinating development of GBV Standard
Operating Procedures (SOPs) and referral pathway for responding to incidents of
GBV
·
Work collaboratively with GBV focal person
within Community Services Unit and Protection colleagues to ensure coordinated
efforts with all stakeholders, including the refugee community, in early identification,
prevention, response and follow-up of survivors of GBV
Work collaboratively with GBV focal person
within Community Services Unit and Protection colleagues to ensure coordinated
efforts with all stakeholders, including the refugee community, in early identification,
prevention, response and follow-up of survivors of GBV
·
Coordinating GBV interventions in the camps
through supporting, monitoring and evaluating the GBV implementing partners;
Coordinating GBV interventions in the camps
through supporting, monitoring and evaluating the GBV implementing partners;
·
In charge of promoting community involvement and
participation to address GBV needs; Ensuring that proper data collection and
analysis of GBV cases is established and effectively
In charge of promoting community involvement and
participation to address GBV needs; Ensuring that proper data collection and
analysis of GBV cases is established and effectively
·
Supporting partners in production of IEC
materials together with refugee community.
Supporting partners in production of IEC
materials together with refugee community.
Support and monitor the Individual Cases Management System in the camps
by:
by:
·
Supporting the case management Officer to ensure
that protection needs and risks faced by girls, boys, women and men – including
older refugees, people living with disabilities and other individuals and
groups with specific needs – are identified and addressed in a timely and
effective manner in all sectoral activities and budgets
Supporting the case management Officer to ensure
that protection needs and risks faced by girls, boys, women and men – including
older refugees, people living with disabilities and other individuals and
groups with specific needs – are identified and addressed in a timely and
effective manner in all sectoral activities and budgets
·
Supporting provision of individual counseling to
refugees needing such assistance as well as ensure that UNHCR has a sustained
presence in communities within refugee camps through field missions;
Supporting provision of individual counseling to
refugees needing such assistance as well as ensure that UNHCR has a sustained
presence in communities within refugee camps through field missions;
·
Supporting provision of inputs to the
development and monitoring (including reviewing statistics and reports) of
programs and budgets
Supporting provision of inputs to the
development and monitoring (including reviewing statistics and reports) of
programs and budgets
·
Supporting provision of inputs to the
development of protection strategies and activities; and Initiating, together
with implementing and operational partners and the refugees and local
communities, specific activities to address the social, psychological,
cultural, health, organizational and livelihood concerns of refugee
communities, and supporting community initiatives in these areas
Supporting provision of inputs to the
development of protection strategies and activities; and Initiating, together
with implementing and operational partners and the refugees and local
communities, specific activities to address the social, psychological,
cultural, health, organizational and livelihood concerns of refugee
communities, and supporting community initiatives in these areas
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the HIJRA Community
Services Manager vacancy must hold a university degree in Development studies,
Social Sciences, Human Rights, Refugee Law or related discipline
The ideal candidate for the HIJRA Community
Services Manager vacancy must hold a university degree in Development studies,
Social Sciences, Human Rights, Refugee Law or related discipline
·
A minimum of four years of field experience and
practical working experience in related areas such as child protection, gender,
GBV, and community participation
A minimum of four years of field experience and
practical working experience in related areas such as child protection, gender,
GBV, and community participation
·
Previous exposure and experience working with
refugee populations
Previous exposure and experience working with
refugee populations
·
Previous experience working overseas in a
humanitarian context
Previous experience working overseas in a
humanitarian context
·
Accountability: mature and responsible; ability
to operate in compliance with organizational rules and regulations
Accountability: mature and responsible; ability
to operate in compliance with organizational rules and regulations
·
Commitment to continuous learning:
initiative and willingness to learn new skills and stay abreast of new
developments in area of expertise; ability to adapt to changes in work
environment
Commitment to continuous learning:
initiative and willingness to learn new skills and stay abreast of new
developments in area of expertise; ability to adapt to changes in work
environment
·
Planning and organizing: effective
organizational and problem-solving skills and ability to manage a large volume
of work in an efficient and timely manner; ability to establish priorities and
to plan, coordinate and monitor (own) work; ability to work under pressure,
with conflicting deadlines, and to handle multiple concurrent
projects/activities;
Planning and organizing: effective
organizational and problem-solving skills and ability to manage a large volume
of work in an efficient and timely manner; ability to establish priorities and
to plan, coordinate and monitor (own) work; ability to work under pressure,
with conflicting deadlines, and to handle multiple concurrent
projects/activities;
·
Teamwork and respect for diversity:
ability to operate effectively across organizational boundaries; ability to
establish and maintain effective partnerships and harmonious working relations
in a multi-cultural, multi-ethnic environment with sensitivity and respect for
diversity and gender;
Teamwork and respect for diversity:
ability to operate effectively across organizational boundaries; ability to
establish and maintain effective partnerships and harmonious working relations
in a multi-cultural, multi-ethnic environment with sensitivity and respect for
diversity and gender;
·
Communication: proven interpersonal
skills; good spoken and written communication skills, including ability to
prepare clear and concise reports; ability to conduct presentations, articulate
options and positions concisely; ability to make and defend recommendations;
Communication: proven interpersonal
skills; good spoken and written communication skills, including ability to
prepare clear and concise reports; ability to conduct presentations, articulate
options and positions concisely; ability to make and defend recommendations;
How to Apply:
All suitably qualified and interested candidates should send an
application letter and Curriculum Vitae including telephone and email contacts
of three referees including your current/most recent employer.
application letter and Curriculum Vitae including telephone and email contacts
of three referees including your current/most recent employer.
Application should be addressed to the:
Country Program Manager,
Humanitarian Initiative Just Relief Aid (HIJRA),
P.O. Box 37703, Kampala, Uganda.
Email to:
[email protected]. The subject line should read: “Community Services
Manager.”
[email protected]. The subject line should read: “Community Services
Manager.”
Deadline: 20th December 2016
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