20 No Experience Customer Service Jobs – Graduate Interns at UGAFODE Microfinance Limited (MDI)

Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Kampala,
Reports to: Credit
Supervisor and Branch Operations Supervisor
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and
guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Credit
Officers on the graduate programme will be responsible for recruiting of
clients, mobilizing savings and visiting prospective clients homes and business
to access the credit worthiness and will manage the portfolio effectively and
efficiently to ensure sustainability. The Banking officers & Sales and Marketing
staff on the graduate programme will be responsible for attending to customer
inquiries in the banking hall, customer service, KYC and savings account
opening, relationship building, paying out and receiving cash at the till,
processing MTS & mobile money transactions, and marketing of all UGAFODE
products and services.
Key Duties and
Responsible for the mobilisation for deposits                                
In charge of mobilisation for customers
Tasked with relationship management
Loan appraisal, monitoring and recovery
Carry out Teller Operations
Provide cordial customer service
Qualifications, Skills and
ideal candidates for the UGAFODE Graduate Interns must hold a Bachelor’s
degree in Microfinance, Business or a related field
High level of integrity and commitment to
Good customer service and relational skills
Excellent communication skills
Good marketing skills
How to Apply:
All suitably qualified and interested candidates should send their
applications which should include a motivation letter and an up-to-date
detailed CV, certified copies of complete academic transcripts and professional
certificates. Your applications should include names of three professional referees
and a day-time telephone contact. Send them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Email to: recruitment@ugafode.co.ug (Please
indicate the position you are applying for)
Deadline: 2nd December,
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