Job Title: Receptionist/ Front Desk Assistant
Organization: Uganda
National Cultural Centre (UNCC)
National Cultural Centre (UNCC)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Public Relations
Officer
Officer
About Us:
Uganda National Cultural Centre (UNCC) is a semi-autonomous body
established by an Act of Parliament (UNCC Act Cap 50). It is mandated to
preserve, promote and popularize Art and Culture in Uganda and beyond.
established by an Act of Parliament (UNCC Act Cap 50). It is mandated to
preserve, promote and popularize Art and Culture in Uganda and beyond.
Job Summary: The Receptionist/
Front Desk Assistant will receive, guide and attend UNCC patrons and clients.
Front Desk Assistant will receive, guide and attend UNCC patrons and clients.
Key Duties and
Responsibilities:
Responsibilities:
·
The jobholder will be responsible for UNCC
reception.
The jobholder will be responsible for UNCC
reception.
·
In charge of receiving visitors of the organization.
In charge of receiving visitors of the organization.
·
Handles inquiries and complaints of the
Organization’s patrons and clients in line with UNCC Policy.
Handles inquiries and complaints of the
Organization’s patrons and clients in line with UNCC Policy.
·
Participates in selling the company’s products
and services.
Participates in selling the company’s products
and services.
·
Organizes and documents all the work
accomplished each day to include among others, clients’ complaints and
recommendations among others.
Organizes and documents all the work
accomplished each day to include among others, clients’ complaints and
recommendations among others.
·
Transfers phones and takes notes for messages
and forwards them to the right Offices.
Transfers phones and takes notes for messages
and forwards them to the right Offices.
·
Answers phone, which often involves the use of a
phone system with multiple lines, and also makes return phone calls for management
or other office staff
Answers phone, which often involves the use of a
phone system with multiple lines, and also makes return phone calls for management
or other office staff
·
In charge of filing Organization’s
communications and recording patrons’ and clients’ requests information.
In charge of filing Organization’s
communications and recording patrons’ and clients’ requests information.
·
Offers support in keeping the managers busy
schedules flowing smoothly and with minimal interruption by programing their
guests.
Offers support in keeping the managers busy
schedules flowing smoothly and with minimal interruption by programing their
guests.
·
Maintains Organization’s visitors register.
Maintains Organization’s visitors register.
·
Regularly monitors visitors and the lobby area
in general, just in case they notice suspicious activities.
Regularly monitors visitors and the lobby area
in general, just in case they notice suspicious activities.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a Diploma
in Secretarial, Public Relations or an equivalent.
The applicant should preferably hold a Diploma
in Secretarial, Public Relations or an equivalent.
·
Certificate in customer care is an added
advantage
Certificate in customer care is an added
advantage
·
A minimum of two (2) years’ experience in
reception related job in any reputable organization.
A minimum of two (2) years’ experience in
reception related job in any reputable organization.
How to Apply:
All suitably qualified and interested candidates should send their
applications with updated curriculum vitae, academic and professional certificates
along with the names and contacts of three professional referees either by post
or hand delivery to;
applications with updated curriculum vitae, academic and professional certificates
along with the names and contacts of three professional referees either by post
or hand delivery to;
The Human Resource and Administrative Manager,
Uganda National Cultural Centre,
Plot 2,4 &6 De-Winton Road,
P.O. Box 3187, Kampala,
Drop by hand delivery to Uganda National Cultural Centre (UNCC),
National Theatre.
National Theatre.
Deadline: 23rd November,
2016 by 5:00PM
2016 by 5:00PM
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