Fresher Customer Service Qatar Airways (QA) Jobs – Reservations & Ticketing Agent

Organisation: Qatar Airways
(QA)
Duty Station: Entebbe,
Uganda
Job Ref: QR13220
About QA:
Qatar Airways has gradually grown to reaching over 120 destinations
worldwide, offering unmatched levels of service excellence that have helped
excel the award-winning carrier to become best in the world. Qatar Airways was
voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry
audit and it has won the confidence of the travelling public.
With a larger number of passengers and more choice available in the
skies today, Qatar Airways is looking to maintain and grow their position in
the marketplace with exceptional high-quality service with ever-increasing
efficiency. In this highly competitive environment, Qatar Airways has achieved
much with our phenomenal route expansion averaging 30% growth year to year and
flying one of the most modern fleet of almost 120 aircraft in the skies today.
Qatar Airways’ global network currently spans key business and leisure
destinations across Europe, Middle East, Africa, Asia Pacific, North America
and South America, with scheduled flights operating to and from our hub in
Doha, capital of the State of Qatar.
Job Summary: The Reservation
& Ticketing Agent will support Qatar Airways through the provision of a full
service-oriented professional reservations and ticketing service to all
customers and travel businesses either through telephone calls or in person
meetings.  You will achieve optimal customer
satisfaction and achieve annual budget revenue targets.
Key Duties and Responsibilities:
 
·        
The jobholder will be making and confirming
reservations for passengers, issuing tickets and quoting the correct fares to
minimise passenger complains
·        
Ensuring that all calls are answered within
three rings and maintain call duration of less than four minutes.
·        
Ensuring that 95% of calls are answered and that
the abandoned call rate is less than 5%.
·        
Maximising the number of bookings made in order
to achieve departmental targets
·        
The Reservation & Ticketing Agent will also
be maximising customer satisfaction, service excellence and professionalism at
all times towards clients
·        
Effectively communicating the fares, policies
and procedures to passengers by providing accurate information
·        
Actioning group requests and staff travel
requests as and when required by the Sales Team.
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Qatar Airways Reservation
& Ticketing Agent job opportunity should hold a High School Education
combined with a recognised IATA/Airline Basic Tariff Course. 
·        
Possession of a certificate in Amadeus will be
an added advantage.
·        
A minimum of two years’ experience in a similar
role with one year exposure to reservation and ticketing using Amadeus would be
ideal. 
·        
Possess excellent geographical knowledge,
mathematical/calculation skills combined with an excellent telephone manner and
superior customer service capability.
·        
English language fluency (written and spoken) is
a requirement for this role.
How to Apply:
All applicants who wish to join Qatar Airways in the aforementioned
capacity are encouraged to apply online by clicking on the link below. You will
be required to attach an updated Resume / CV.
Deadline: 30th November
2016
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