United Nations UN Information Technology Operations Associate Jobs – World Food Programme (WFP)

Organization: World Food
Programme (WFP)
Duty Station: Kampala,
Reports to: IT Operations
Position Grade: G6
Reference Number: 16-0022532
About US:
The UN World Food Programme (WFP) is the United Nations frontline
agency against world hunger. It is the largest and longest serving humanitarian
agency in Uganda. Currently WFP focuses on three priority areas namely:
Emergency Humanitarian Action (EHA); Food & Nutrition Security (FNS); and
Agriculture & Market Support (AMS). WFP has operations in various parts of
the Country.
Job Summary: The Information
Technology Operations Associate will be responsible for installation, upgrade
and maintenance of Information Technology (IT) infrastructure and related
services in Uganda UN WFP Programme Country Office.
Key Duties and
The jobholder will install, modify and maintain
LAN/WAN components, application and utility software;
Diagnose problems related to the cable plant,
network client computers, printers and applications and take corrective
Carry out periodic review of the existing
network infrastructure and advise on capacity planning  and infrastructure modernisation;
Periodically provide equipment specifications as
required by procurement procedures from time to time.
Regularly monitor network and systems
performance and carry out periodic analysis in order to locate and
isolate/remove bottlenecks;
Ensure that the information technology (IT)
equipment are in proper repair and working order to maintain satisfactory
Install, configure and maintain of Network
hardware such as switches, routers, firewalls, and software;
The jobholder will successfully identify and
undertake prompt incident management,  problem
management and configuration management as escalated from the ICT help desk;
Identify and test new software and hardware from
improving and upgrading IT systems performance including implementing
technology upgrades as required;
Ensure adherence to system security procedures
including password protection and physical security and that the only
authorised software is installed on the network;
Ensure anti-virus software is installed on the
network and that it is regularly updated;
Perform daily systems back up and test
effectiveness according to schedule;
Proactively seek 
out and identify activities in the different functional areas for which
ICT solutions are required and in collaboration with users, prepare ICT project
business cases and plans;
Resolve a variety of problems and/or assist in
resolution of problems to ensure that users progress with daily operational
tasks with minimal interruption;
Train and Support users of technology and
systems, such as, database, networks, audio/video conferences, meetings etc.;
Evaluate, develop, and recommend procedures.
Participate in discussions on new/revised procedures and practices; interpret
and assess the impact of changes and make recommendations on follow up actions;
Perform any other duties as assigned by the
Qualifications, Skills and
The applicants for the United Nations UN World
Food Programme (WFP) Information Technology Operations Associate  job placement should hold a University degree
in Electrical Engineering, Computer Science, Information Systems or Statistics
with Computer programming, Information Technology, Business Computing or
related field obtained from a recognized institution;
A minimum of five years’ relevant working
experience in a busy network environment of progressive and responsible
technical experience in Telecommunications, Information Technology,
electronics, radio/satellite operations;
Hands-on experience in use of windows 2012
Server, Microsoft Outlook, Radio Communications, Internet protocols will be added
Proficiency in both oral and written English is
Computer literacy i.e. working knowledge of Ms
How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 7th November 2016
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