Several Admin Jobs – Client Liaison Officers at Marie Stopes International (MSI)

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Organisation: Marie Stopes
International (MSI)
Reports to: Centre Manager
Duty Station: Uganda
About US:
Marie Stopes International (MSI) is an international non-profit
organisation providing personalised contraception and safe post-abortion care
services to women and girls. Our local teams of professionals are passionate
about the work they do in communities across 37 countries. The services we
provide give a woman the power to choose when she has children so that she is
free pursue her plans and dreams for herself and her family.
Job Summary: The Client
Liaison Officer will maintain the high clinical standards expected by MSI and
actively work to promote the smooth running of the centre and contribute to
improved financial performance. 
Key Duties and Responsibilities:
 
 Customer Service:
·        
Providing Unconditional positive regard for
every customer/client at the Centre.
·        
Ensure the Centre maintains the best customer
handling standards and train all staff at the Centre to provide the best
customer experience.
·        
Ensure that client are welcomed and offered a
sit on arrival. 
·        
Efficiency of service and minimize client
waiting time.
·        
Client follow up, support and building positive
relationship to increase client loyalty.
·        
Ensure client feedback is received, recorded,
shared with management and follow through to address all issues raised.
Front Desk Management:
·        
Ensure that the reception area and client
toilets are clean and stocked of necessary supplies. 
·        
Ensure that the office is fully operational in
terms of all utilities and that all office equipment is in good working order.
·        
Receive and redirect incoming and outgoing
correspondence plus making official telephone calls on behalf of staff and
ensure that accurate records are kept.
·        
Work closely with the HR Office in terms of
Centre staff welfare i.e. uniforms, Ids.
·        
Offer administrative support to the centre team
especially in report writing.
Financial Administration:
·        
Receipt and reconciliation of all centre income
by filling out the daily income summary at the end of the day and depositing
income with centre manager for banking. 
·        
Ensure proper management and reconciliation of
Petty cash.
Records Management:
·        
Proper records management, ensure
confidentiality and maintenance a record of vital client information.
·        
Ensure all client forms have correct monetary amounts,
receipt numbers and are filed in alphabetical order so all forms can be found
easily.  Existing client notes should all
be stored together so a full record can be achieved.
·        
Keep inventory record of all MSU property at the
Centre.
Supervision: Manage centre assistants and care taker’s workload
and ensure that the centre environment is clean and well maintained.
Qualifications, Skills and
Experience:  
·        
The applicants for the Client Liaison Officer
jobs should preferably hold University Degrees in Business Administration or
related discipline                               
·        
A minimum of three years’ experience in sales,
Business development and management with a big, fast paced business
organisation
·        
Computer literacy i.e. working knowledge of
Microsoft Office applications including MS Excel, Power point and internet is
mandatory.
·        
Proven excellent technical oral, written, and
editing abilities; ability to present and write influentially for multiple
audiences
·        
Ability to work well with others in team
environments, build consensus and drive change
·        
Ability to satisfy stakeholders;
·        
Ability to work in deadline driven/results
orientated atmospheres
·        
Strong people management skills
·        
Able to think strategically and a good planner
·        
Able to manage and motivate teams to achieve
targets and to achieve organisational change.
·        
Posses leadership personality, and able to take
on and solve problems quickly and efficiently
·        
Ability to stay on track and deliver even under
pressure.
Personal Competencies:
·        
Attitude / Motivation:
·        
Successful performance at MSI is not simply
defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go
about their jobs and the impact that they have on others. We encourage and
expect all team members will demonstrate the following behaviours:
·        
Initiative:  Thinking ahead and taking action to make the
most of opportunities by finding the optimum solution
·        
Innovative: Thinking creatively and
outside of the box so that ideas generated create a positive outcome
·        
Effective Communication: Communicating
through active listening and good questioning techniques, using appropriate
body language, ensuring information is clear and concise.
·        
Responsive: Being responsive to
changing priorities and demands
·        
Working Efficiently: Planning,
prioritising and organising work to ensure work is accurate and deadlines are
met
·        
Sharing Information:  Sharing information and knowledge
whilst maintaining confidentiality
·        
Focus on Learning: Taking
responsibility for keeping knowledge and skills updated and for seeking
opportunities to develop further
·        
Commitment:  Awareness and understanding of goals,
vision and values and how your role impacts on this and going the extra mile to
meet role requirements
·        
Driven:  Drive and determination to deliver
results
·        
Accountable: Taking responsibility for
appropriate decisions that you make, and the actions and behaviour you
demonstrate
·        
Embracing Change: Openness to
embracing change within the organisation and being able to adjust
plans/activities accordingly
·        
Motivated: Motivation towards
achieving quality results to maximise potential
·        
Team Player: Working as part of a
team by being supportive, flexible and showing respect for each other
The Client Liaison Officer is required to demonstrate MSU’s core values
of:
·        
Accountability of all staff to each other and
our clients and stakeholders
·        
Equality of opportunity and access
·        
Value for money in the management of our
resources
How to Apply:
All suitably qualified and interested candidates are strongly encouraged
to apply online at the link below.
Click Here
-> Select Apply Online option with this Position Title
Deadline: 4th November,
2016 by 12:00 am
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