Operations Assurance SME Careers – Ericsson

Job Title:     Operations Assurance SME
Organisation: Ericsson
Duty Station: Kampala,
Uganda
About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
Job Summary: The Operations
Assurance SME will be responsible for the Customer Handling, Coordination,
Management, Single Customer Complaints and execution of proactive and reactive
H/W maintenance activities that require a higher level of Skill. This shall
ensure that the MoMo services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Key Duties and
Responsibilities: 
·        
Manage the daily customer complaints.
·        
H/W maintenance Preventive maintenance.
·        
End to end issue handling and coordination with
GSC.
·        
In charge of systems administration.
·        
Responsible for customer management.
Qualifications, Skills and
Experience: 
·        
The applicant should hold a B.Tech/B.E/MCA.
·        
At least five to ten years of IT/Telecom
experience.
·        
Problem solving and trouble shooting skills
·        
Good communication skills
·        
Cost Awareness
·        
Social skills and awareness
·        
ECW/EWP Experience.
·        
Unix/Linux Knowledge.
·        
Java/shell scripting.
·        
Knowledge of Oracle/PL/SQL.
·        
F5/VMware/VSphere.
·        
Ericsson Charging System Knowledge.
·        
Working knowledge of different H/W components
link HP Servers/EMC/F5 etc.
·        
Knowledge of Managed Service Telecom Operations
Practice
·        
Excellent communication skills
·        
Knowledge sharing
·        
Problem Solving and strategic thinking
·        
Ericsson Knowledge
·        
Delivering Results & Meeting Customer
Expectations
·        
Analyzing
·        
Working with People
·        
Creating & Innovating
·        
Applying Expertise and Technology
·        
Good language skills
How to Apply:
If you believe you are one of the ideal candidates for this opportunity
in working with the world’s leading provider of telecommunications equipment
& services, Ericsson, then visit the web link below for full job details
and Apply Online.
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