Job Title: Operations Assurance SME
Organisation: Ericsson
Duty Station: Kampala,
Uganda
Uganda
About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
Job Summary: The Operations
Assurance SME will be responsible for the Customer Handling, Coordination,
Management, Single Customer Complaints and execution of proactive and reactive
H/W maintenance activities that require a higher level of Skill. This shall
ensure that the MoMo services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Assurance SME will be responsible for the Customer Handling, Coordination,
Management, Single Customer Complaints and execution of proactive and reactive
H/W maintenance activities that require a higher level of Skill. This shall
ensure that the MoMo services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Key Duties and
Responsibilities:
Responsibilities:
·
Manage the daily customer complaints.
Manage the daily customer complaints.
·
H/W maintenance Preventive maintenance.
H/W maintenance Preventive maintenance.
·
End to end issue handling and coordination with
GSC.
End to end issue handling and coordination with
GSC.
·
In charge of systems administration.
In charge of systems administration.
·
Responsible for customer management.
Responsible for customer management.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should hold a B.Tech/B.E/MCA.
The applicant should hold a B.Tech/B.E/MCA.
·
At least five to ten years of IT/Telecom
experience.
At least five to ten years of IT/Telecom
experience.
·
Problem solving and trouble shooting skills
Problem solving and trouble shooting skills
·
Good communication skills
Good communication skills
·
Cost Awareness
Cost Awareness
·
Social skills and awareness
Social skills and awareness
·
ECW/EWP Experience.
ECW/EWP Experience.
·
Unix/Linux Knowledge.
Unix/Linux Knowledge.
·
Java/shell scripting.
Java/shell scripting.
·
Knowledge of Oracle/PL/SQL.
Knowledge of Oracle/PL/SQL.
·
F5/VMware/VSphere.
F5/VMware/VSphere.
·
Ericsson Charging System Knowledge.
Ericsson Charging System Knowledge.
·
Working knowledge of different H/W components
link HP Servers/EMC/F5 etc.
Working knowledge of different H/W components
link HP Servers/EMC/F5 etc.
·
Knowledge of Managed Service Telecom Operations
Practice
Knowledge of Managed Service Telecom Operations
Practice
·
Excellent communication skills
Excellent communication skills
·
Knowledge sharing
Knowledge sharing
·
Problem Solving and strategic thinking
Problem Solving and strategic thinking
·
Ericsson Knowledge
Ericsson Knowledge
·
Delivering Results & Meeting Customer
Expectations
Delivering Results & Meeting Customer
Expectations
·
Analyzing
Analyzing
·
Working with People
Working with People
·
Creating & Innovating
Creating & Innovating
·
Applying Expertise and Technology
Applying Expertise and Technology
·
Good language skills
Good language skills
How to Apply:
If you believe you are one of the ideal candidates for this opportunity
in working with the world’s leading provider of telecommunications equipment
& services, Ericsson, then visit the web link below for full job details
and Apply Online.
in working with the world’s leading provider of telecommunications equipment
& services, Ericsson, then visit the web link below for full job details
and Apply Online.
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