Network Administrator IT Jobs – World Vision International

Job Title:       Network Administrator
Organisation: World Vision
Reports to: IT Manager
Duty Station: Kampala,
About US:
World Vision Uganda is a Christian Relief, Development and Advocacy
Non-Government Organization dedicated to working with children, families and
communities to overcome poverty and injustice. We currently work in over 41
districts in Uganda. World Vision is committed to the protection of children
and we will not employ people whose background is not suitable for working with
children. All employment is conditioned upon the successful completion of all
applicable background checks, including criminal record checks where possible.
“Our Vision for every child, Life in all its fullness. Our prayer for every
Heart, the will to make it so.”
Job Summary: The Network
Administrator will mainly ensure a stable operation of the Enterprise’s network
infrastructure. This includes planning, installing, securing, deploying,
configuring, maintaining, supporting, troubleshooting, and optimizing the
Network Infrastructure in both LAN and WAN contexts.
Key Duties and
Manage network access control on network
devises, general network security and network device patches in accordance with
security policies and procedures.
The Network Administrator will design, implement
and support the network Infrastructure, including, but not limited to:
providing high-quality, reliable, flexible, and appropriate networking as well
as electric power solutions in server rooms.
Manage Installation of WAN/LANs and network
management utilities.
Responsible for monitoring, maintaining and
enhancing the network system performance as well as availability to ensure all
relevant Service Level Agreements are met.
Maintain up-to-date documentation of Network
diagrams, Network inventory, and network maintenance schedule.
Develops and documents procedures for performing
configuration changes, updates and upgrades.
Customer Support:
Act as the primary point of contact and
day-to-day technical support to end users and ICT focal persons.
Regular travel to the field offices to offer ICT
Capacity building field ICT point persons on
first line ICT support
Responds to Level 1 and 2 support requests via
multiple sources such as phone, e-mail and remote tools.
Logs call data into the service now system.
Regularly interacts with clients in a courteous
and professional manner.
Provides user access service to business
Collaborates in the development of service-level
objectives and takes steps to meet or exceed targets.
Explains service procedures to clients.
Follows up in a timely manner to ensure customer
Plays a central role in organizing and executing
scheduled ICT clinics and knowledge transfer sessions both at the head office
and field offices
Ensures that all tickets are resolved with WV
Develop and deliver documentation to ensure
appropriate end-user support.
Creates and submits documented resolution to
Knowledge Base.
Adheres to the Security controls, regulations
and guidelines.
Ensures data protection and backup of Network
Configurations and user data within WVU.
Constantly reviews operation processes to ensure
consistent application and compliance.
The incumbent will make recommendations and
changes as appropriate.
ISP Engagement:
Work closely with Internet Access Service
Providers to ensure the Service Level Agreements (SLAs) are adhered to and
outages are reported and escalated in a timely manner with rebate given for
downtimes experienced.
Manages all payments related to ISPs on in a
timely manner.
Service Improvement:
Tracks performance metrics.
Review tracking log to identify recurring
problems, or problems affecting a large number of clients.
Actively participate in integration and user
acceptance testing.
Manages the customer satisfaction surveys in
conjunction with the Customer Service Lead
The Network Administrator will analyze and
report the recommended improvements resulting from the customer satisfaction
Special assignments as appropriate to the role.
Supports various productivity tools such as
Mobile Phones, PDAs, Blackberrys, WeBex, Skype, WebCams, portable computer
Qualifications, Skills and
The prospective World Vision Network
Administrator employee should hold a Bachelor’s Degree in Computer Science,
electrical engineering, Information Technology and any numerical courses with
biased in IT/computer science
Professional certification i.e CCNA, CCNP
certification is plus
A minimum of three years’ experience in a
similar position
Strong Windows 2012 server platform experience,
including strong understanding of Active Directory.
Skilled in the installation and configuration of
server hardware and software, specifically HP server product lines is a plus
Empirical knowledge of Lotus Notes/Domino
environment desired.
Extensive knowledge of both client/server
operating systems, routers, switches, firewalls, Cluster installation and
Excellent analytical and problem-solving skills.
Extensive Knowledge of VSAT, ADSL,WIMAX, GPRS,
Leased lines, Radio, fiber optic, Ethernet cat5/6
Broad knowledge and understanding of networking
concepts including TCP/IP, WINS, DNS, DHCP, LAN/WAN
NB: This vacancy is open
to Ugandan nationals only.
How to Apply:
All suitably qualified candidates are encouraged to apply online by
visiting World Vision International’s e-recruitment jobs portal at the web link
Please follow instructions on How to Create Account and Profile at
World Vision’s e-recruitment portal. 
Qualified female candidates are particularly encouraged to apply.
Deadline: 31st October, 2016
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