Fresher System Administrator IT Jobs – Kampala Hospital

Job Title:     System Administrator
Organisation: Kampala
Duty Station: Kampala,
Reports to: IT Manager
About Us:
Kampala Hospital is a privately owned hospital that was established in
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
Key Duties and
Ensure all user requests are logged in the help
desk system and assigned accordingly for resolving within 24 hours
Provide 1st level support for user
infrastructure requests including PC support, network support, email and
internet support
Perform site visits to troubleshoot problems
reported and proactively resolve issues
The incumbent will manage the Hospital Wide-Area
Network (WAN) infrastructure and ensure that new sites are adequately prepared
to run hospital systems and join the partners LANS
Ensure that data communication within the
company is reliable and of sufficient capacity to meet the Hospital business
Manage physical network infrastructure,
including wired and wireless LAN
Manage the acquisition of new network hardware
Manage the critical infrastructure services –
Internet, E-mail, Active directory, Firewalls, Proxy, Anti-virus, WINS, DNS,
DHCP, Printing
Regularly monitor and control the service levels
of network suppliers and establish a list of monitored network activities
Keenly monitor bandwidth usage and determine the
impact / implication of related issues and recommend solutions to counter
potential downtime
Ensure adherence to all IT polices
Ensure the IT equipment inventory is up to date
at all the times
Schedule and co-ordinate annual maintenance of
IT equipment in with the hospital
Review and monitor the status of IT and
communications related hardware and give servicing / replacement / upgrade
recommendation(s) to the respective departments
Actively participate in the planning and
implementation of new / enhanced IT and communications related infrastructure
Log all user requests on the helpdesk database
and resolve within 24 hours
Provide monthly report of support requests
handled against specific service levels and agreed performance standards by 1st
of subsequent month, and include recommendations for long-term resolution
Resolve all hardware and network issues with 24
hours. Escalations must be timely and clearly communicated to the IT manager
and the escalation points
Provide quarterly report of hospital’s showing
hardware that need to be phased out and replaced or upgraded
Continuously update users with simple
troubleshooting tips through the Intranet
Ensure compliance with the hospital’s security
policy at all sites
Test all hardware equipment before they are
deployed to the working environment
Train users on operation of hardware equipment
Perform periodic site visits (as per support
schedule) to survey condition of hardware equipment
Assist from time to time in systems support
related tasks as assigned or deemed necessary
Ensure compliance with Hospital’s IT Security
policy at all sites
Up-to-date IT Resources Inventory
Ensure Optimal bandwidth that serves all users
Qualifications, Skills and
The applicant must hold a Degree in IT with
support skills in; Microsoft Windows Server, Cisco Networking, Linux, IT
Security, IT infrastructure Library (ITIL), hardware and software user support
Knowledge of Systems, LAN and WAN support and IT
Highly self-motivated
Good networking skills
Good team player,
Detailed problem solving approach
Possess a positive attitude
Excellent communication skills (written &
Highly assertive and decisive
How to Apply:
All suitably qualified and interested candidates who know that they
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address:
Note: Only shortlisted
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
Deadline: 7th October
2016 by 5PM
For more of the latest jobs, please visit or
find us on our facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *