Job Title: System Administrator
Organisation: Kampala
Hospital
Hospital
Duty Station: Kampala,
Uganda
Uganda
Reports to: IT Manager
About Us:
Kampala Hospital is a privately owned hospital that was established in
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
Key Duties and
Responsibilities:
Responsibilities:
·
Ensure all user requests are logged in the help
desk system and assigned accordingly for resolving within 24 hours
Ensure all user requests are logged in the help
desk system and assigned accordingly for resolving within 24 hours
·
Provide 1st level support for user
infrastructure requests including PC support, network support, email and
internet support
Provide 1st level support for user
infrastructure requests including PC support, network support, email and
internet support
·
Perform site visits to troubleshoot problems
reported and proactively resolve issues
Perform site visits to troubleshoot problems
reported and proactively resolve issues
·
The incumbent will manage the Hospital Wide-Area
Network (WAN) infrastructure and ensure that new sites are adequately prepared
to run hospital systems and join the partners LANS
The incumbent will manage the Hospital Wide-Area
Network (WAN) infrastructure and ensure that new sites are adequately prepared
to run hospital systems and join the partners LANS
·
Ensure that data communication within the
company is reliable and of sufficient capacity to meet the Hospital business
needs
Ensure that data communication within the
company is reliable and of sufficient capacity to meet the Hospital business
needs
·
Manage physical network infrastructure,
including wired and wireless LAN
Manage physical network infrastructure,
including wired and wireless LAN
·
Manage the acquisition of new network hardware
Manage the acquisition of new network hardware
·
Manage the critical infrastructure services –
Internet, E-mail, Active directory, Firewalls, Proxy, Anti-virus, WINS, DNS,
DHCP, Printing
Manage the critical infrastructure services –
Internet, E-mail, Active directory, Firewalls, Proxy, Anti-virus, WINS, DNS,
DHCP, Printing
·
Regularly monitor and control the service levels
of network suppliers and establish a list of monitored network activities
Regularly monitor and control the service levels
of network suppliers and establish a list of monitored network activities
·
Keenly monitor bandwidth usage and determine the
impact / implication of related issues and recommend solutions to counter
potential downtime
Keenly monitor bandwidth usage and determine the
impact / implication of related issues and recommend solutions to counter
potential downtime
·
Ensure adherence to all IT polices
Ensure adherence to all IT polices
·
Ensure the IT equipment inventory is up to date
at all the times
Ensure the IT equipment inventory is up to date
at all the times
·
Schedule and co-ordinate annual maintenance of
IT equipment in with the hospital
Schedule and co-ordinate annual maintenance of
IT equipment in with the hospital
·
Review and monitor the status of IT and
communications related hardware and give servicing / replacement / upgrade
recommendation(s) to the respective departments
Review and monitor the status of IT and
communications related hardware and give servicing / replacement / upgrade
recommendation(s) to the respective departments
·
Actively participate in the planning and
implementation of new / enhanced IT and communications related infrastructure
Actively participate in the planning and
implementation of new / enhanced IT and communications related infrastructure
·
Log all user requests on the helpdesk database
and resolve within 24 hours
Log all user requests on the helpdesk database
and resolve within 24 hours
·
Provide monthly report of support requests
handled against specific service levels and agreed performance standards by 1st
of subsequent month, and include recommendations for long-term resolution
Provide monthly report of support requests
handled against specific service levels and agreed performance standards by 1st
of subsequent month, and include recommendations for long-term resolution
·
Resolve all hardware and network issues with 24
hours. Escalations must be timely and clearly communicated to the IT manager
and the escalation points
Resolve all hardware and network issues with 24
hours. Escalations must be timely and clearly communicated to the IT manager
and the escalation points
·
Provide quarterly report of hospital’s showing
hardware that need to be phased out and replaced or upgraded
Provide quarterly report of hospital’s showing
hardware that need to be phased out and replaced or upgraded
·
Continuously update users with simple
troubleshooting tips through the Intranet
Continuously update users with simple
troubleshooting tips through the Intranet
·
Ensure compliance with the hospital’s security
policy at all sites
Ensure compliance with the hospital’s security
policy at all sites
·
Test all hardware equipment before they are
deployed to the working environment
Test all hardware equipment before they are
deployed to the working environment
·
Train users on operation of hardware equipment
Train users on operation of hardware equipment
·
Perform periodic site visits (as per support
schedule) to survey condition of hardware equipment
Perform periodic site visits (as per support
schedule) to survey condition of hardware equipment
·
Assist from time to time in systems support
related tasks as assigned or deemed necessary
Assist from time to time in systems support
related tasks as assigned or deemed necessary
·
Ensure compliance with Hospital’s IT Security
policy at all sites
Ensure compliance with Hospital’s IT Security
policy at all sites
·
Up-to-date IT Resources Inventory
Up-to-date IT Resources Inventory
·
Ensure Optimal bandwidth that serves all users
Ensure Optimal bandwidth that serves all users
Qualifications, Skills and
Experience:
Experience:
·
The applicant must hold a Degree in IT with
support skills in; Microsoft Windows Server, Cisco Networking, Linux, IT
Security, IT infrastructure Library (ITIL), hardware and software user support
skills
The applicant must hold a Degree in IT with
support skills in; Microsoft Windows Server, Cisco Networking, Linux, IT
Security, IT infrastructure Library (ITIL), hardware and software user support
skills
·
Knowledge of Systems, LAN and WAN support and IT
Policies.
Knowledge of Systems, LAN and WAN support and IT
Policies.
·
Highly self-motivated
Highly self-motivated
·
Good networking skills
Good networking skills
·
Good team player,
Good team player,
·
Detailed problem solving approach
Detailed problem solving approach
·
Possess a positive attitude
Possess a positive attitude
·
Excellent communication skills (written &
verbal)
Excellent communication skills (written &
verbal)
·
Highly assertive and decisive
Highly assertive and decisive
How to Apply:
All suitably qualified and interested candidates who know that they
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address: [email protected].
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address: [email protected].
Note: Only shortlisted
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
Deadline: 7th October
2016 by 5PM
2016 by 5PM
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