Customer Relationship Officer Job Careers – Victoria University (VU)

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Organisation: Victoria
University (VU)
Duty Station: Kampala,
Uganda
About Us:
Victoria University is a state-of-the- art world class cosmopolitan
university located in the heart of Kampala with a multi-cultural student
population and are licensed and accredited by the National Council for Higher
Education (NCHE), offering the best practical and high quality education in the
regional markets. Victoria University stands out as a pivot of academic
excellence, with a fresh and intellectually thriving environment that nurtures
critical and progressive thinkers. Our programmes include: – Foundation
Program; Certificate & Short Courses, Diploma Courses; Under Graduate
Programs, Executive & Professional Programs such as IP3 Accredited
Certifications.
Job Summary: The Customer
Relationship Officer is primarily responsible for office support, general
administrative and clerical functions including efficient and professional
managing of visitors, customers, telephone calls and messages as well as
variety of clerical duties and information management.
Key Duties and
Responsibilities: 
·        
The incumbent will communicate with customers,
employees, and other individuals to answer questions, disseminate or explain
information; attend to client’s requirements and complaints.
·        
Effective and efficient management of incoming
and outgoing telephone calls / messages;
·        
Compile, copy, sort, and file records of office
activities, business transactions, and other activities
·        
The Customer Relationship Officer will maintain
and update filing, inventory, mailing, and database systems, either manually or
using a computer.
·        
The incumbent will be keeping a record of
parcels received;
·        
In charge of receiving and directing visitors to
the respective officers/offices to maintain order;
·        
Ensuring that the front office area is clean and
tidy;
·        
Maintain electronic and hard copy filing system;
·        
Open, sort and distribute incoming
correspondences.
Qualifications, Skills and
Experience: 
·        
The Customer Relationship Officer should
preferably hold a bachelor’s degree in Social sciences or Humanities from a
recognized institution;
·        
At least three years’ experience in recording, demonstrating
strong organizational and interpersonal skills;
·        
Excellent verbal and written communication; able
to clearly articulate ideas and instructions;
·        
Excellent analytical and creative
problem-solving skills;
·        
Keen attention to details and commitment to
quality;
·        
Effective at multi-tasking and time-management –
able to work independently and handle multiple projects;
·        
Computer literacy i.e. proficiency in using
Microsoft office;
·        
Self-motivated.
·        
Smartness and Tidy.
·        
Highly Professional.
·        
Customer focused.
How to Apply:
All suitably qualified and interested candidates should send an
application together with the following:
·        
A detailed, signed and up-to-date Curriculum
Vitae of the plus names and contacts of three referees.
·        
Copies of the candidate’s academic documents.
The sealed applications must be marked as “CONFIDENTIAL”: POSITION YOU
ARE APPLYING FOR on the top right-hand corner of the envelope that must be
forwarded or delivered to reach the University Secretary, P.O. Box 30866,
Kampala.
E-mail applications to:
vacancy@vu.ac.ug
Deadline: 4th October
2016 by 04.00 pm East African time
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