Customer Care Specialist Career Jobs – Reliable Corporate Solutions (RCS)

Job Title:             Customer Care Specialist
Organization: Reliable
Corporate Solutions (RCS)
Duty Station: Kampala,
Uganda
About Us:
Reliable Corporate Solutions (RCS) is a performance enhancement firm
known for people and organization development. We specialize in developing and
strengthening organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client in the Transport Industry.
Key Duties and
Responsibilities: 
·        
Manage customer inquiries for all products and
services and ensure timely resolution for same.
·        
Analyze customer inquiries and assist for all
services offered by organization and ensure resolution for same.
·        
Schedule work for personnel and resolve issues
for customer within timeframe.
·        
Prepare reports for workload and perform quality
assurance for same.
·        
Regularly monitor customer care goals and
develop improvements in customer care services.
·        
Administer call centre activities for various
customers.
·        
Develop and administer performance metrics for
customer care services.
·        
Coordinate with various departments and customer
and resolve all technical and operation issues.
·        
Provide support to customer care applications
and ensure satisfaction for same.
·        
Analyze customer care feedback and recommend
improvements in customer care services.
·        
Administer all operations for relaying messages
and problem resolution.
·        
Train and provide support to junior colleagues.
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Customer Care
Specialist job must hold a Bachelors degree.
·        
At least six years’ experience in a similar
field
·        
Good team player
·        
Excellent interpersonal, communication and
project management skills including leading teams of at least 15 team members.
How to Apply:
All suitably qualified and interested candidates should send their
updated CVs to office@rcsconsult.net
Deadline: 30th November 2016
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