Job Title: Customer Care Specialist
Organization: Reliable
Corporate Solutions (RCS)
Corporate Solutions (RCS)
Duty Station: Kampala,
Uganda
Uganda
About Us:
Reliable Corporate Solutions (RCS) is a performance enhancement firm
known for people and organization development. We specialize in developing and
strengthening organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client in the Transport Industry.
known for people and organization development. We specialize in developing and
strengthening organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client in the Transport Industry.
Key Duties and
Responsibilities:
Responsibilities:
·
Manage customer inquiries for all products and
services and ensure timely resolution for same.
Manage customer inquiries for all products and
services and ensure timely resolution for same.
·
Analyze customer inquiries and assist for all
services offered by organization and ensure resolution for same.
Analyze customer inquiries and assist for all
services offered by organization and ensure resolution for same.
·
Schedule work for personnel and resolve issues
for customer within timeframe.
Schedule work for personnel and resolve issues
for customer within timeframe.
·
Prepare reports for workload and perform quality
assurance for same.
Prepare reports for workload and perform quality
assurance for same.
·
Regularly monitor customer care goals and
develop improvements in customer care services.
Regularly monitor customer care goals and
develop improvements in customer care services.
·
Administer call centre activities for various
customers.
Administer call centre activities for various
customers.
·
Develop and administer performance metrics for
customer care services.
Develop and administer performance metrics for
customer care services.
·
Coordinate with various departments and customer
and resolve all technical and operation issues.
Coordinate with various departments and customer
and resolve all technical and operation issues.
·
Provide support to customer care applications
and ensure satisfaction for same.
Provide support to customer care applications
and ensure satisfaction for same.
·
Analyze customer care feedback and recommend
improvements in customer care services.
Analyze customer care feedback and recommend
improvements in customer care services.
·
Administer all operations for relaying messages
and problem resolution.
Administer all operations for relaying messages
and problem resolution.
·
Train and provide support to junior colleagues.
Train and provide support to junior colleagues.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Customer Care
Specialist job must hold a Bachelors degree.
The ideal candidate for the Customer Care
Specialist job must hold a Bachelors degree.
·
At least six years’ experience in a similar
field
At least six years’ experience in a similar
field
·
Good team player
Good team player
·
Excellent interpersonal, communication and
project management skills including leading teams of at least 15 team members.
Excellent interpersonal, communication and
project management skills including leading teams of at least 15 team members.
How to Apply:
All suitably qualified and interested candidates should send their
updated CVs to [email protected]
updated CVs to [email protected]
Deadline: 30th November 2016
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
find us on our Facebook page https://www.facebook.com/UgandanJobline