Customer Care Specialist Career Jobs – Reliable Corporate Solutions (RCS)

Job Title:             Customer Care Specialist
Organization: Reliable
Corporate Solutions (RCS)
Duty Station: Kampala,
About Us:
Reliable Corporate Solutions (RCS) is a performance enhancement firm
known for people and organization development. We specialize in developing and
strengthening organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client in the Transport Industry.
Key Duties and
Manage customer inquiries for all products and
services and ensure timely resolution for same.
Analyze customer inquiries and assist for all
services offered by organization and ensure resolution for same.
Schedule work for personnel and resolve issues
for customer within timeframe.
Prepare reports for workload and perform quality
assurance for same.
Regularly monitor customer care goals and
develop improvements in customer care services.
Administer call centre activities for various
Develop and administer performance metrics for
customer care services.
Coordinate with various departments and customer
and resolve all technical and operation issues.
Provide support to customer care applications
and ensure satisfaction for same.
Analyze customer care feedback and recommend
improvements in customer care services.
Administer all operations for relaying messages
and problem resolution.
Train and provide support to junior colleagues.
Qualifications, Skills and
The ideal candidate for the Customer Care
Specialist job must hold a Bachelors degree.
At least six years’ experience in a similar
Good team player
Excellent interpersonal, communication and
project management skills including leading teams of at least 15 team members.
How to Apply:
All suitably qualified and interested candidates should send their
updated CVs to
Deadline: 30th November 2016
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