Voice, Messaging & Data Specialist Jobs – MTN-Uganda

Organisation: MTN-Uganda
Duty Station: Kampala,
Reports to: Senior Manager
Products & Services
About MTN:
MTN-Uganda is the leading telecommunications Company in Uganda,
providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Voice,
Messaging & Data Specialist will support MTN by developing consumer Voice,
Messaging & Data products aligned with the segment value proposition in
order to ensure profitability and continuous improvement taking into account
technological advancement, competitor activity and marketing trends.
Key Duties and Responsibilities:
  • The
    incumbent manages the process and delivery of all consumer voice,
    messaging & data products as per the products and services roadmap
    and MTN Group strategy.
  • Responsible
    for the lifecycle management of all consumer voice, messaging & data
    products in post launch mode.
  • Regularly
    monitors and reports on the market, competitor innovations and
    technological advancements for the purpose of identifying potential
    products and services for development.
  • Develops
    new voice, messaging & data products aligned to overall MTN strategy
    and operating model.
  • Manages
    inter-departmental relationships between marketing and partners in
    Network, IT and Finance to confirm technical feasibility; with
    Business Intelligence team for economic feasibility as required; and with
    Customer Experience to ensure the all customer-centric support structures
    are in place.
  • The jobholder will manage enhancements & changes to
    existing propositions with input from all stakeholders within the
    value chain and operational streams. 
  • Support
    the business intelligence teams in their function of business case
    formulation for proposed voice, messaging and data products.
  • The
    incumbent supports the segment teams in their go-to-market plans and
    readiness of new voice, messaging & data products. 
  • Manages
    all testing of the voice, messaging & data products and coordinate
    with the Network, IT, Finance, Customer Experience and Segment teams
    for completion and consensus product testing prior to go-to-market.  
  • Support
    the segment teams responsible for maintaining up-to-date product
    information on all subscriber touch-points for all voice, messaging &
    data products. 
  • Keenly
    tracks performance of products/services against budget in terms of
    performance, uptake and profit, and liaises with relevant areas to develop
    and implement actions for improvement of performance. 
  • Supports
    the segment managers in the decision making for continuity/end-of-life
    management of product and service offerings as part of the lifecycle
    management role. 
  • Develops
    and maintains metrics & reporting mechanisms to monitor the voice,
    messaging and data products performance. 
  • Manages
    marketing & product research around consumer insights and
    market share and exploit findings for the benefit of the voice, messaging
    and data uptake.
  • Develops
    processes to facilitate optimal functioning of voice, messaging and data
  • The
    Voice, Messaging & Data Specialist will present ideas on product performance
    and fit to market requirements.
  • The
    incumbent will identify trends/patterns pertaining to customer requests
    and needs and filter this information through to relevant business areas
    to continually improve all aspects of service delivery.
Qualifications, Skills and
  • The applicant for the MTN Voice, Messaging
    & Data Specialist job placement must hold a Bachelor’s Degree or Professional Marketing Qualification
  • A
    minimum of five years’ experience in Product Management and Development in
    a Telecommunications Environment with experience in supervising/managing
  • Excellent written and verbal communication skills
  • Good
    relationship management skills
  • Scanning
    skills- to set for new ideas, trends and principles
  • Strong
    can-do attitude combined with an ability to use minimum resources to get
    maximum outputs
  • Business
    acumen- understanding of the business as a whole
  • Good
    networking skills
  • Excellent
    analytical skills
  • Ability
    to meet deadlines
NB: Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably qualified and interested candidates who wish to join the
telecom industry should send/deliver their Job Applications  with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, Uganda at (MTN Towers)
Deadline: 26th September,

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