The Ugandan Jobline

• The
  incumbent manages the process and delivery of all consumer voice,
  messaging & data products as per the products and services roadmap
  and MTN Group strategy.
• Responsible
  for the lifecycle management of all consumer voice, messaging & data
  products in post launch mode.
• Regularly
  monitors and reports on the market, competitor innovations and
  technological advancements for the purpose of identifying potential
  products and services for development.
• Develops
  new voice, messaging & data products aligned to overall MTN strategy
  and operating model.
• Manages
  inter-departmental relationships between marketing and partners in
  Network, IT and Finance to confirm technical feasibility; with
  Business Intelligence team for economic feasibility as required; and with
  Customer Experience to ensure the all customer-centric support structures
  are in place.
• The jobholder will manage enhancements & changes to
  existing propositions with input from all stakeholders within the
  value chain and operational streams. 
  
• Support
  the business intelligence teams in their function of business case
  formulation for proposed voice, messaging and data products.
• The
  incumbent supports the segment teams in their go-to-market plans and
  readiness of new voice, messaging & data products. 
• Manages
  all testing of the voice, messaging & data products and coordinate
  with the Network, IT, Finance, Customer Experience and Segment teams
  for completion and consensus product testing prior to go-to-market.  
• Support
  the segment teams responsible for maintaining up-to-date product
  information on all subscriber touch-points for all voice, messaging &
  data products. 
• Keenly
  tracks performance of products/services against budget in terms of
  performance, uptake and profit, and liaises with relevant areas to develop
  and implement actions for improvement of performance. 
• Supports
  the segment managers in the decision making for continuity/end-of-life
  management of product and service offerings as part of the lifecycle
  management role. 
• Develops
  and maintains metrics & reporting mechanisms to monitor the voice,
  messaging and data products performance. 
  
• Manages
  marketing & product research around consumer insights and
  market share and exploit findings for the benefit of the voice, messaging
  and data uptake.
• Develops
  processes to facilitate optimal functioning of voice, messaging and data
  products.
• The
  Voice, Messaging & Data Specialist will present ideas on product performance
  and fit to market requirements.
• The
  incumbent will identify trends/patterns pertaining to customer requests
  and needs and filter this information through to relevant business areas
  to continually improve all aspects of service delivery.

• The applicant for the MTN Voice, Messaging
  & Data Specialist job placement must hold a Bachelor’s Degree or Professional Marketing Qualification
• A
  minimum of five years’ experience in Product Management and Development in
  a Telecommunications Environment with experience in supervising/managing
  other
• Excellent written and verbal communication skills
• Good
  relationship management skills
• Scanning
  skills- to set for new ideas, trends and principles
• Strong
  can-do attitude combined with an ability to use minimum resources to get
  maximum outputs
• Business
  acumen- understanding of the business as a whole
• Good
  networking skills
• Excellent
  analytical skills
• Ability
  to meet deadlines

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