Technology Service and Infrastructure Manager Careers – Housing Finance Bank

Organization: Housing
Finance Bank
Duty Station: Kampala,
Uganda
Reports to: Head –
Information, Communication and Technology
About HFB:
Housing Finance Bank was incorporated as a private company under the
Companies Act in December 1967, the Bank has become a household name and has
grown in leaps and bounds with a good track record among the pioneers of a
mortgage lending. National Housing & Construction Corporation, a parastatal
involved in real estate business has 5% shareholding and National Social Security
Fund (NSSF) holds 50% and the Government of Uganda holds 45%. Today, the bank
looks back with pride on the business accomplished in the mortgage lending
business. Through innovation and placing emphasis on Honesty, Integrity,
Efficiency and Customer care, Housing Finance Bank is the leader in the
mortgage, holding a 90% market share.
Job Summary: The Technology
Service and Infrastructure Manager will plan, coordinate and direct the
management of the Bank’s IT service operations, hardware Infrastructure so as
to support the Bank’s operational and strategic objectives.
Key Duties and
Responsibilities: 
·        
Manage the installation, routine maintenance,
upgrade and daily support of the server, network, storage systems and any user
computing systems
·        
Routinely analyze the needs of departments and
establishes, priorities for server, network, storage and software design and
implementation to develop new and /or modify the Bank’s infrastructure
resources and applications.
·        
Develop and implement mechanisms for effective
management of the non-Banking systems such as Active Directory, Exchange,
SharePoint, CRM Next, Document management systems
·        
The incumbent will implement best practice
security principles to prevent confidential data from being exposed to
unauthorized users / access.
·        
Follow day-to-day incidence and problem
resolution process, through coordinating issue logging, analysis and ensure
closure with the users, IT staff and third party service providers.
·        
Develop, review and manage inter departmental
and external service provider service level agreements in line with the
customers service charter and the departmental work plan.
·        
The incumbent will plan and coordinate
preventive maintenance of servers, PCs, printers and laptops for all branches
and continuously update IT service catalogue
·        
Provide monthly and periodic service
availability, reliability reports for all IT services
·        
Conduct user satisfaction surveys to inform IT
of the internal needs
·        
Carry out periodic stock taking of and date of
the bank’s IT Inventory
·        
Regularly review IT solutions from vendors,
coordinate installation and testing to effect the required resolution in line
with the IT change management policy.
·        
Manage the performance, and development Staff
·        
Perform any other duties as assigned by the Head
– Information, Communication and Technology.
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Housing Finance Bank
Technology Service and Infrastructure Manager job placement must hold a
Bachelor’s degree in Computer Science, Bachelor of Science
(Mathematics/Physics) or Bachelor of electrical Engineering.
·        
At least six years’ experience in large
Microsoft, Solaris, VMWare and Cisco based enterprise environments and in
design and implementation of large enterprise data centre
·        
Expert knowledge of VMware and Windows 2008/2012
server and Exchange 2013
·        
Strong knowledge of managing Cisco network,
brocade network switches and wireless technologies
·        
Strong knowledge of managing UNIX and storage
systems
·        
Broad knowledge of managing VOIP PBX system
·        
Broad knowledge and understanding of the OSI
networking model and networking topologies, VoIP technologies
·        
Demonstrated knowledge of key protocols such as
TCP/IP, UDP, DNS, DHCR SMTR SNMP
·        
In-depth understanding of Information Technology
Infrastructure Library (ITIL)
·        
Excellent customer service and people skills
·        
Focuses on results and responds positively to
feedback
·        
Consistently approaches work with energy and a
positive, constructive attitude
·        
Openness to change and ability to manage
complexity
How to Apply:
All candidates who wish to join the Banking sector are invited to send
their applications including an updated CV, certified copies of all academic
transcripts, certificates and testimonials, daytime telephone contact, and
email address of both applicant, and three competent referees addressed to:
Head Human Resources, Housing Finance Bank, Plot 4 Wampewo Avenue, P.
O. Box 1539, Kampala. Uganda.
NB: Only successful
candidates will be contacted. All applicants who will not have heard from us
within five weeks of closing date should consider their application
unsuccessful.
Deadline: 21st
September, 2016
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