Job Title: Sales Manager
Organization: Q-Sourcing
Limited
Limited
Duty Station: Kampala,
Uganda
Uganda
About US:
Q-Sourcing Limited is a manpower management solutions firm operating in
the East African Region in the countries of Uganda, Kenya, Rwanda and South
Sudan.
the East African Region in the countries of Uganda, Kenya, Rwanda and South
Sudan.
Key Duties and
Responsibilities:
Responsibilities:
Demonstrates & deliver customer service:
·
Deliver consistent levels of service that put
the customer at heart of everything we do and builds the number of loyal customers
(from entry to exit – including tills)
Deliver consistent levels of service that put
the customer at heart of everything we do and builds the number of loyal customers
(from entry to exit – including tills)
·
Ensure staff greet, smile and acknowledge
customers
Ensure staff greet, smile and acknowledge
customers
·
Ensure that staff display a friendly and helpful
attitude when interacting with customers
Ensure that staff display a friendly and helpful
attitude when interacting with customers
·
Identify customer needs in order to provide
optimal service
Identify customer needs in order to provide
optimal service
·
Attend to customers quickly and effectively
Attend to customers quickly and effectively
·
Takes responsibility for serving the customer
and finding solutions to the customers queries
Takes responsibility for serving the customer
and finding solutions to the customers queries
·
Manage customer questions and queries
effectively
Manage customer questions and queries
effectively
·
Deal with customer complaints, requests, and
queries quickly and efficiently
Deal with customer complaints, requests, and
queries quickly and efficiently
·
Approach all customer and offer assistance in
the department
Approach all customer and offer assistance in
the department
·
Ensure all operating processes are effectively
implemented and maintained to sustain profitability, protect the brand values,
and deliver effective service levels.
Ensure all operating processes are effectively
implemented and maintained to sustain profitability, protect the brand values,
and deliver effective service levels.
Implement selling & promotional initiatives:
·
Ensure effective implementation and execution of
all selling, promotional and operational initiatives
Ensure effective implementation and execution of
all selling, promotional and operational initiatives
·
Driving selling skills and product knowledge in
stores
Driving selling skills and product knowledge in
stores
·
Driving the implementation of merchandising in
accordance with store guide
Driving the implementation of merchandising in
accordance with store guide
Manage Strategy, Plan and Financials:
·
Develop and implement a Store operating plan for
the store within the budget parameters and sustain during the financial year
Develop and implement a Store operating plan for
the store within the budget parameters and sustain during the financial year
·
Effectively align store team through “Let’s
talk” (consistent and active communication and engagement sessions)
Effectively align store team through “Let’s
talk” (consistent and active communication and engagement sessions)
·
Deliver against all set targets as per the
stores scorecard, and coach and develop individual team members to deliver
against their job profiles and to focus and deliver their unique contribution
Deliver against all set targets as per the
stores scorecard, and coach and develop individual team members to deliver
against their job profiles and to focus and deliver their unique contribution
Store Finance and Admin role :
·
Ensure continuous forecasting and amendments of
financial plans in accordance with store performance
Ensure continuous forecasting and amendments of
financial plans in accordance with store performance
·
Drive profitability by ensuring key profit
drivers are within budget
Drive profitability by ensuring key profit
drivers are within budget
·
Control store expenditure within budget
parameters
Control store expenditure within budget
parameters
·
Ensure compliance in internal controls through
effective self-assessment to minimise risk and deliver operational excellence
Ensure compliance in internal controls through
effective self-assessment to minimise risk and deliver operational excellence
·
Communicate, train, implement and sustain
relevant policies, processes and procedures within the store to deliver the
required outcomes
Communicate, train, implement and sustain
relevant policies, processes and procedures within the store to deliver the
required outcomes
·
Constantly seek opportunities and provide
feedback to continuously improve and simplify policies, processes and
procedures
Constantly seek opportunities and provide
feedback to continuously improve and simplify policies, processes and
procedures
·
Carry out reconciliations to prevent financial
loss (e.g. system errors, vouchers reconciliations)
Carry out reconciliations to prevent financial
loss (e.g. system errors, vouchers reconciliations)
·
Ensure that all relevant finance reports are
printed, scrutinised, actioned and retained (filed)
Ensure that all relevant finance reports are
printed, scrutinised, actioned and retained (filed)
·
Coordinate and communicate incoming TDC’s within
specified timelines
Coordinate and communicate incoming TDC’s within
specified timelines
·
Manage and control HR admin, records, retention
and data integrity
Manage and control HR admin, records, retention
and data integrity
·
Ensure the relevant documents are completed and
retained in line with legal requirements
Ensure the relevant documents are completed and
retained in line with legal requirements
·
Regularly monitor that legislative attendance
registers are completed and advise line manager on non-compliance
Regularly monitor that legislative attendance
registers are completed and advise line manager on non-compliance
·
Ensure timeous and accurate payroll submission
Ensure timeous and accurate payroll submission
·
Ensure completion and submission of Trading HR
reports weekly and monthly
Ensure completion and submission of Trading HR
reports weekly and monthly
·
Coordinate the ordering and issuing of uniforms,
name badges and swipe cards
Coordinate the ordering and issuing of uniforms,
name badges and swipe cards
·
Manage all diagnostic reports to ensure complete
cash reconciliation
Manage all diagnostic reports to ensure complete
cash reconciliation
·
Ensure cash control through timeous recording of
cash transactions to minimise loss and provide accurate information delivery
Ensure cash control through timeous recording of
cash transactions to minimise loss and provide accurate information delivery
·
Measure and analyse financial performance to
influence decision-making
Measure and analyse financial performance to
influence decision-making
·
Drive productivity in line with set targets
Drive productivity in line with set targets
·
Complete monthly scorecards and communicate with
relevant parties
Complete monthly scorecards and communicate with
relevant parties
Drive trading:
·
Constantly seek opportunities within and outside
the store to increase sales and maximise returns on space and stock
Constantly seek opportunities within and outside
the store to increase sales and maximise returns on space and stock
·
Balance effective service levels with meeting
required productivity benchmarks
Balance effective service levels with meeting
required productivity benchmarks
Drive shop keeping disciplines:
·
Drive the implementation of loss and control
measures
Drive the implementation of loss and control
measures
·
Maintain hygienic, safe and well-organised store
and back areas
Maintain hygienic, safe and well-organised store
and back areas
·
Drives store readiness for trade
Drives store readiness for trade
·
Drives in store health and safety procedures and
policiesivity benchmarks
Drives in store health and safety procedures and
policiesivity benchmarks
Manages stock effectively:
·
Ensure all operating processes are effectively
implemented and maintained to sustain profitability, protect the brand values,
and deliver effective service levels
Ensure all operating processes are effectively
implemented and maintained to sustain profitability, protect the brand values,
and deliver effective service levels
·
Drives on floor availability
Drives on floor availability
·
Drives the fitting room policy
Drives the fitting room policy
·
Ensures all merchandising principles are in
place at all times and items ticketed
Ensures all merchandising principles are in
place at all times and items ticketed
·
Investigates out of stocks and feedbacks to
relevant stakeholders
Investigates out of stocks and feedbacks to
relevant stakeholders
·
Identify and isolate quality concerns
Identify and isolate quality concerns
·
Ensure launches are communicated and put out
timorously and ensure all appropriate ticketing is in place
Ensure launches are communicated and put out
timorously and ensure all appropriate ticketing is in place
·
Ensure customer returns are completed accurately
and managed
Ensure customer returns are completed accurately
and managed
·
Perform and assist with stock take
Perform and assist with stock take
Minimizes Shrinkage through:
·
Reporting acts of dishonesty related to
shrinkage and fraud to you line manager or shrinkage hotline
Reporting acts of dishonesty related to
shrinkage and fraud to you line manager or shrinkage hotline
·
Understand, apply and manage all red flag
processes, policies and procedures
Understand, apply and manage all red flag
processes, policies and procedures
·
Identify and manage all shrinkage hotspots
within the department
Identify and manage all shrinkage hotspots
within the department
·
Facilitate regular ongoing shrinkage meetings to
ensure employee participation and creating awareness amongst employees
Facilitate regular ongoing shrinkage meetings to
ensure employee participation and creating awareness amongst employees
·
Effective manage all processes and procedures
aimed at minimizing shrinkage
Effective manage all processes and procedures
aimed at minimizing shrinkage
·
Effective management of stock losses.
Effective management of stock losses.
Managing teams and people:
·
Develop, recruit, retain and lead a competent
and motivated store team
Develop, recruit, retain and lead a competent
and motivated store team
·
Identify, develop and retain young talent that
will sustain the people pipeline to meet our growth objectives
Identify, develop and retain young talent that
will sustain the people pipeline to meet our growth objectives
·
Carry out performance and development
discussions (IPM process) with the store team
Carry out performance and development
discussions (IPM process) with the store team
·
Effectively manage change within the store
environment, through actively embracing our desired culture and living the
brand values
Effectively manage change within the store
environment, through actively embracing our desired culture and living the
brand values
Qualifications, Skills and
Experience:
Experience:
·
The applicant for the Sales Manager job
placement should hold a Degree in Marketing and any Business related field
The applicant for the Sales Manager job
placement should hold a Degree in Marketing and any Business related field
·
At least two years’ work experience of retail
operations, sales and marketing in a supervisory role.
At least two years’ work experience of retail
operations, sales and marketing in a supervisory role.
·
At least two reliable referees from previous
work places, with no criminal record.
At least two reliable referees from previous
work places, with no criminal record.
·
Flexibility and ability to travel across borders
within Africa.
Flexibility and ability to travel across borders
within Africa.
·
Good planning and organizational skills
Good planning and organizational skills
·
Detail orientation
Detail orientation
·
Team orientation
Team orientation
·
Customer service orientation
Customer service orientation
·
Stress tolerance
Stress tolerance
·
Honesty and reliability
Honesty and reliability
·
High degree of creativity
High degree of creativity
·
Persuasion
Persuasion
·
Excellent communication skills
Excellent communication skills
·
Analytical thinking
Analytical thinking
·
Decision making
Decision making
·
Numeracy and literacy
Numeracy and literacy
How to Apply:
All suitably qualified and interested are encouraged to send their
cover letters and updated CVs including three referees (two of whom should have
been direct supervisors) to our e-mail to: [email protected]
cover letters and updated CVs including three referees (two of whom should have
been direct supervisors) to our e-mail to: [email protected]
Address all your applications to:
Human Resources Office,
Q-Sourcing Limited (U),
Plot 14/16 Semawata Road, Ntinda
P.O. Box 12883, Ntinda, Kampala, Uganda
Note: Please kindly mark
your application as “Application _ Sales Manager” In the subject line of
your email.
your application as “Application _ Sales Manager” In the subject line of
your email.
Deadline: 6th
September 2016 by 5:00PM
September 2016 by 5:00PM
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