Relationship Manager-Commercial Banking Employment Opportunity – Stanbic Bank

Job Title:          Relationship Manager-Commercial Banking
Organisation: Stanbic Bank
Duty Station: Kampala,
Job ID: 18834
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Relationship
Manager-Commercial Banking will execute the Commercial Banking Customer Value
Proposition (CVP), Industry Value Propositions (IVPs), initiatives and
activities aimed at optimising both customer experience and profitability for
the bank for the Chinese businesses. To grow and retain a portfolio of high
value Commercial Banking relationships by performing proactive and value adding
portfolio management.
Key Duties and Responsibilities:
Responsible for the achievement of financial and
non-financial targets for the portfolio.
To execute an effective relationship management
strategy in line with overall Commercial Banking strategy of leading with
Transactional Banking.
Carry out customer value chain analysis (CVCA)
to gain an in-depth understanding of the customer’s business and identify
opportunities linked to the strategies of the customer’s business.
Ensures a deep understanding of the Commercial
Banking customer’s business through regular value-adding interaction with the
customer at their place of business.
Completes a customer value chain analysis to
further understand the customer’s needs and identifies sales opportunities and
deploys banking solutions to meet those needs.
Identifies opportunities to migrate Commercial
Banking customers to the more appropriate customer value proposition.
Regularly monitors and manages (in collaboration
with internal business partners) the delivery of service in line with service
level agreements, standards and turnaround times within the Business Centre.
Frequently sources feedback on the customer
experience and service levels and addresses areas of concern as a matter of
Executes sales growth tactics and targets in
collaboration with business partners (e.g. Trade, TPS, Global Market, Executive
/Private Banking, Vehicle and Asset Finance; Property Finance: new Business
Online; Bancassurance and any other business partners).
Responsible for maintaining a healthy link
between the Balance Sheet and Income Statement through managing the margins at
which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and
parameters for the portfolio in line with pricing policy and financial targets.
Drives the growth of non-financial performance
such as DTF ratio, new customer acquisition, Net Promoter Score, updated
customer information, accurate segmentation of customers in the portfolio.
Regularly monitor of daily referrals to ensure
that client facilities are managed within the parameters set by Credit.
Exercising discretion regarding account conduct based on a close knowledge and
understanding of client activities.
Takes personal responsibility for coaching and
mentoring of the Relationship Manager Assistant.
Encourages team members to express their views,
resolves issues raised by the team, escalates issues if required, and provides
feedback to teams on an ongoing basis.
Qualifications, Skills and
The ideal candidate for the Stanbic Bank Relationship
Manager-Commercial Banking job opportunity must hold a business-related
tertiary qualification e.g. Business Degree
Previous portfolio relationship management experience
as a Business Manager and/or Relationship Manager managing a portfolio in the
Business Banking or Corporate Banking environment.
At least six months of previous working
experience in Credit is preferable to gain practical exposure to lending principles
and to establish credible relationships.
Proven ability to analyse customer needs by
engaging with them, analysing their business objectives and their financial
Broad working knowledge and understanding of the
process and thinking required to formulate objectives and priorities, and
implement plans consistent with the long-term interests of the organisation in
a global environment. The ability to identify and capitalise on opportunities
and manage risks.
Demonstrated ability to translate the
organisation’s vision and long term goals into medium and short term
Broad knowledge and understanding of costing,
budgeting and finance concepts and the understanding and application of related
processes and procedures.
The ability to analyse business financial
performance as well as competitor and external factors as it would apply to the
Commercial Banking Segment in the organisation.
Knowledge and understanding of the features,
benefits and pricing of the products and services on offer to Commercial
Banking customers.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 12th September,
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