Job Title: Portfolio Manager – Cards
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
About Barclays:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Portfolio
Manager – Cards will be tasked with team coordination, ensuring that processing
team processes work received from the sales team well and delivers it to
Barclaycard operations in good time.
Manager – Cards will be tasked with team coordination, ensuring that processing
team processes work received from the sales team well and delivers it to
Barclaycard operations in good time.
Key Duties and
Responsibilities:
Responsibilities:
Portfolio management and Service: 80%
·
In charge of designing and implementing key
interventions to grow card usage for active cards and meet laid down growth
targets.
In charge of designing and implementing key
interventions to grow card usage for active cards and meet laid down growth
targets.
·
Formulate strategies to ensure increased
activation of cards by the inactive card base.
Formulate strategies to ensure increased
activation of cards by the inactive card base.
·
Provide data that will enable the sales team to
drive their sales targets.
Provide data that will enable the sales team to
drive their sales targets.
·
Satisfy client’s ongoing financial planning
needs identified by Portfolio MI analyst and develop strategies and plans to
implement unique customer solutions as appropriate such as Loan on Card and
Loan on Phone products.
Satisfy client’s ongoing financial planning
needs identified by Portfolio MI analyst and develop strategies and plans to
implement unique customer solutions as appropriate such as Loan on Card and
Loan on Phone products.
·
Optimize portfolio potential in conjunction with
Product Manager, planning/undertaking
effective marketing campaigns.
Optimize portfolio potential in conjunction with
Product Manager, planning/undertaking
effective marketing campaigns.
·
Establish and develop card usage opportunities
to meet the clients’ needs, introducing and working in conjunction with segment
specialists, key among which will be Marketing.
Establish and develop card usage opportunities
to meet the clients’ needs, introducing and working in conjunction with segment
specialists, key among which will be Marketing.
·
Optimize portfolio potential in conjunction with
Sales Manager/Portfolio manager by supporting the various campaigns that the
portfolio team runs with.
Optimize portfolio potential in conjunction with
Sales Manager/Portfolio manager by supporting the various campaigns that the
portfolio team runs with.
·
Work closely with other departments to ensure
smooth low of work and that customer queries are resolved in the shortest time
possible.
Work closely with other departments to ensure
smooth low of work and that customer queries are resolved in the shortest time
possible.
·
Customer service and complaints management
Customer service and complaints management
·
Push Installments products, Spend Campaigns, CLM
Model and Upgrades, pre approved card sales. Barclaycard Operations within the
service level agreement times and sending weekly request to customer service
for generation of LOP/EIP advise letters. Ensure delivery of Pre approved card
application forms to CROPS.
Push Installments products, Spend Campaigns, CLM
Model and Upgrades, pre approved card sales. Barclaycard Operations within the
service level agreement times and sending weekly request to customer service
for generation of LOP/EIP advise letters. Ensure delivery of Pre approved card
application forms to CROPS.
·
Generating daily reports on processing activity.
Generating daily reports on processing activity.
Business Management: 10%
·
Ensure that targeted level of business results
(i.e. income, costs, client satisfaction and client recruitment) for
jobholder’s own portfolio are maintained
Ensure that targeted level of business results
(i.e. income, costs, client satisfaction and client recruitment) for
jobholder’s own portfolio are maintained
·
Adhere to standards, legal and regulatory, in
accordance with the Barclaycard guidance
Adhere to standards, legal and regulatory, in
accordance with the Barclaycard guidance
Staff Management: 5%
·
Implement and maintain a coaching and training
programme for the Portfolio team members.
Implement and maintain a coaching and training
programme for the Portfolio team members.
·
Manage and motivate staff recognizing
outstanding performance
Manage and motivate staff recognizing
outstanding performance
·
Lead and direct staff to achieve business
objectives
Lead and direct staff to achieve business
objectives
Governance, Control and Risk: 5%
·
Understand technical/regulatory matters
affecting the business. Ultimate responsibility for the continuing compliance.
Understand technical/regulatory matters
affecting the business. Ultimate responsibility for the continuing compliance.
·
Ensure Governance, Compliance, Risk and Control
are implemented and adhered to meet Group Standards by Centre. Staff at all
levels to be clear on what is expected of them. Any new regulatory or Group
requirements are implemented and reviewed throughout Barclaycard in a timely
fashion.
Ensure Governance, Compliance, Risk and Control
are implemented and adhered to meet Group Standards by Centre. Staff at all
levels to be clear on what is expected of them. Any new regulatory or Group
requirements are implemented and reviewed throughout Barclaycard in a timely
fashion.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidates for the Barclays Portfolio
Manager – Cards job placement should preferably have significant experience
with call centre operations preferably in the banking industry
The ideal candidates for the Barclays Portfolio
Manager – Cards job placement should preferably have significant experience
with call centre operations preferably in the banking industry
·
Knowledge of the Credit Card Industry is
preferred
Knowledge of the Credit Card Industry is
preferred
·
People Management skills
People Management skills
·
Communication and Presentation
Communication and Presentation
·
Business awareness
Business awareness
·
Business management
Business management
·
Performance management
Performance management
·
Resource management
Resource management
·
Relationship management
Relationship management
·
Team building skills
Team building skills
·
P C skills
P C skills
·
Planning
Planning
·
Good overall knowledge of the Card Industry
Good overall knowledge of the Card Industry
·
Good understanding of Barclaycard operations and
products
Good understanding of Barclaycard operations and
products
·
A good understanding of Barclaycard’s systems,
processes and procedures
A good understanding of Barclaycard’s systems,
processes and procedures
·
Detailed knowledge of the Bank’s telephone
service standards
Detailed knowledge of the Bank’s telephone
service standards
·
A good understanding of the techniques of
Performance Management
A good understanding of the techniques of
Performance Management
·
Broad knowledge and understanding of the call
centre management information systems
Broad knowledge and understanding of the call
centre management information systems
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
Deadline: 26th
September 2016
September 2016
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