Information Technology Services Manager Employment Opportunity – National Social Security Fund (NSSF)

Organization: National Social
Security Fund (NSSF)
Duty Station: Kampala,
Reports to: Head of
Information Technology
About NSSF:
The National Social Security Fund (NSSF) is positioning itself to be
the Social Security Provider of Choice in Uganda. Our belief at the Fund is
that each employee contributes directly to the growth and success of the
business and each employee is expected to take pride in being a member of the
team. With our shared purpose of being the Social Security Provider of choice,
providing exceptional customer service with a workforce that is well motivated
and skilled, we are looking to recruit individuals with high integrity,
dedication and commitment for the vacant position mentioned below.
Job Summary: The Information
Technology Services Manager will be in charge of the computer systems within
the FUND, overseeing installation, ensuring personal computers, Laptops and
other IT equipment operate efficiently and effectively, purchasing hardware and
software, contributing to the organizational policy regarding quality standards
and strategic planning.
Key Duties and
  • Managing hardware and software maintenance
    e.g installing hardware, sorting out computer breakdowns, monitoring
    performance of machines and software, installing virus protection systems
    on computers.
  • In charge of distributing computer
    resources like PCs, UPS to users
  • Ensuring that the computer resources are
  • Responsible for preparing specifications
    for the procurement of IT resources.
  • Maintaining the hardware inventory.
  • In charge of reviewing quality and time of
    IT support services;
  • Ensuring smooth running of all IT systems.
  • In charge of monitoring IT support
    services and obtaining feedback from users in other departments.
  • Receiving and attending to user queries
    and requests with regards hardware and software.
  • Analyzing typical user queries and
    requests and provide training on those issues;
  • Carrying out research on best practice,
    changes in technology and the organization’s needs and prepare a report on
    IT training needs of the Organization.
  • Training in-house users on use of
    computers and software systems used by NSSF.
  • In charge of monitoring and managing
    supplier performance to ensure compliance with Service level agreements.
    Ensuring service levels agreements are valid and up to date.
  • Inspecting and reviewing work done by
  • Coaching, mentoring, and carrying out
    performance appraisals and reviews of junior staff within the section.
  • Preparing reports on the status of
    software and hardware systems of the organization.
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the NSSF Information Technology Services
    Manager  job placement must hold a
    Bachelor’s Degree in a Computer related field.
  • At least four years in IT Services in a
    busy organization. At least two years of these should be in supervisory
  • Supervisory/managerial skills
  • Excellent oral and written communication
  • People management/interpersonal skills
  • Keen attention to detail
  • Basic financial skills
How to Apply:
All suitably qualified and
interested candidates should send copies of application letters, detailed CVs
and academic credentials addressed to the Ag. Head of Human Resources &
Administration, and delivered to the Registry on 13th Floor Workers
House for registration and onward transmission.
NB: Please note that
canvassing or lobbying will lead to automatic disqualification of the
Deadline: 30th
September, 2016
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