Customer Development Operations Manager Career Opportunity – Unilever

Organisation: Unilever
Duty Station: Kampala,
Job Number: 16000FD8
About Unilever:
Unilever is an Anglo–Dutch multinational consumer goods company
co-headquartered in London, England and Rotterdam, The Netherlands. Its
products include food, beverages, cleaning agents and personal care products.
It is the world’s third-largest consumer goods company measured by 2012
revenue, after Procter & Gamble and Nestlé. One of the oldest multinational
companies, its products are available in around 190 countries. Unilever
celebrated its 85th anniversary year of business in 2014.
Job Summary: The Customer
Development Operations Manager is responsible for a smooth and cost effective
operation between the company, customers, and specific third parties. The key
challenge of the role is to develop consistency and coherence in the day-today
operation of the CD organisation, thus enabling account, field and customer
marketing teams to focus on core selling roles.
Key Duties and
1. SIFG alignment with Trade Strategy: Supports setting the
process and contribute to the definition of:
National Trade Strategy
Customer Value Assessment
Trade Terms Structure
Coordinate Pricing
2.  Business processes &
operating guidelines
Ensure smooth processes are in place to deliver:
Retail Strategy
CD input into S&OP
Annual negotiation strategy
OpCo and assortment
Be the program management officer for CD
specific initiatives, incl. WwC
Set up and structure all CD business meetings
Methods, tools, systems & data
Maintain and implement supporting tools(legacy
CD IT tools as well as new developments)
Customer Hierarchy
Sales reporting model
EPOS data
3. Communication, information, training
Manage and facilitate internal and external CD
Provide all CD information to Field Sales, other
CD roles and other departments
Identify needs and roll out training programs
The incumbent designs and implements sales
incentives model
3rd party management & in-store execution
Manage contracts and execution of 3rd party PS
auditing execution and data Measurement
Monitor and improve CD Overheads
Manage CD national and local events
Qualifications, Skills and
The ideal candidate for the Unilever Customer
Development Operations Manager career vacancy must be a University Graduate
At least four to five years working experience
within the CD/Field Sales function
Strong experience in designing and managing
Business planning experience
Prior project management experience
How to Apply:
All suitably qualified and interested candidates are encouraged to
Apply Only by clicking on the web link below.
Deadline: 22nd September 2016
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