Job Title: CRES Maintenance Officer
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
About Barclays:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The CRES
Maintenance Officer will primarily ensure corporate and regulatory compliance
as well as the proper operation of all aspects of a building to create an
optimal, safe and cost effective environment for the occupants to function.
Maintenance Officer will primarily ensure corporate and regulatory compliance
as well as the proper operation of all aspects of a building to create an
optimal, safe and cost effective environment for the occupants to function.
Key Duties and Responsibilities:
Business Management– 60%
·
Deal with building maintenance problems reported
by employees.
Deal with building maintenance problems reported
by employees.
·
Drive building fabric maintenance, fixtures and
fittings repair to agreed standards and within budget.
Drive building fabric maintenance, fixtures and
fittings repair to agreed standards and within budget.
·
Have clutter cleared at branches regularly and
have the buildings kept neat.
Have clutter cleared at branches regularly and
have the buildings kept neat.
·
Be familiar with all aspects of Barclays Africa
premises and Health & Safety policies.
Be familiar with all aspects of Barclays Africa
premises and Health & Safety policies.
·
Meet statutory requirements of Facilities
Management and SHE at all times
Meet statutory requirements of Facilities
Management and SHE at all times
·
Ensure that all issues that pose threats to the
employees and customers are forwarded to the respective departments for action
as soon as possible
Ensure that all issues that pose threats to the
employees and customers are forwarded to the respective departments for action
as soon as possible
·
Ensure that reports are generated
Ensure that reports are generated
·
Be responsible for the spares and parts
inventory
Be responsible for the spares and parts
inventory
·
Access and evaluate the need before forwarding
requests to Sourcing
Access and evaluate the need before forwarding
requests to Sourcing
·
Management of change champion
Management of change champion
·
Follow-up any incidents and forward these to
applicable authorities/stakeholders.
Follow-up any incidents and forward these to
applicable authorities/stakeholders.
·
Prepare budget and work scopes for contracted
works
Prepare budget and work scopes for contracted
works
·
Ensure all leases and rental agreements are up
to date
Ensure all leases and rental agreements are up
to date
·
Ensure CRES MI is updated in horizon at all
times.
Ensure CRES MI is updated in horizon at all
times.
Other:
·
Agree the functional balanced scorecard with the
Head of CRES for own area
Agree the functional balanced scorecard with the
Head of CRES for own area
·
Maintain MI to assist the department in tracking
its performance
Maintain MI to assist the department in tracking
its performance
·
Participate in the preparation of annual budgets
Participate in the preparation of annual budgets
·
Contribute to the annual and long-term planning
and strategy sessions for Operations in the country based on analysis of past
performance and best practice in the market
Contribute to the annual and long-term planning
and strategy sessions for Operations in the country based on analysis of past
performance and best practice in the market
Stakeholder Engagement – 20%
·
Hold regular meetings and reviews with
stakeholders to ensure customer satisfaction
Hold regular meetings and reviews with
stakeholders to ensure customer satisfaction
·
Carry out regular visits to branches and sites
and provide feedback to its management on the state of their facilities
Carry out regular visits to branches and sites
and provide feedback to its management on the state of their facilities
·
Provide expert advice and guidance in regards to
the facilities maintenance issues
Provide expert advice and guidance in regards to
the facilities maintenance issues
·
Maintain excellent customer service with
suppliers and internal customers
Maintain excellent customer service with
suppliers and internal customers
·
Hold regular meetings with the department Head
and update on works status
Hold regular meetings with the department Head
and update on works status
·
Provide best practice advice to the business for
the day to day management of their
facilities related issues
Provide best practice advice to the business for
the day to day management of their
facilities related issues
·
Agree targets and take accountability for the
overall achievement of the department for the customer experience based on
internal satisfaction surveys
Agree targets and take accountability for the
overall achievement of the department for the customer experience based on
internal satisfaction surveys
·
Drive change initiatives and implement as per
SLA with relevant parties where required
Drive change initiatives and implement as per
SLA with relevant parties where required
·
Provide regular feedback to both internal and
external customers
Provide regular feedback to both internal and
external customers
Control-20%: Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Enterprise Wide Risk
Management Framework and internal Barclays Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
out in full compliance with regulatory requirements, Enterprise Wide Risk
Management Framework and internal Barclays Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
·
Report to the Head of CRES any deviations and
areas of non compliance which cannot be rectified in the required time frame
Report to the Head of CRES any deviations and
areas of non compliance which cannot be rectified in the required time frame
·
Identify and assess any risks to the health and
safety of employees whilst at work with a view to eliminate or reduce the risks
Identify and assess any risks to the health and
safety of employees whilst at work with a view to eliminate or reduce the risks
·
Visit the different branches and centres to
ascertain the status of the Facilities maintenance issues
Visit the different branches and centres to
ascertain the status of the Facilities maintenance issues
·
Ensure that weekly, quarterly, monthly,
bi-annual and annual checks are performed and provided to the relevant
stakeholders.
Ensure that weekly, quarterly, monthly,
bi-annual and annual checks are performed and provided to the relevant
stakeholders.
·
Agree targets and take accountability for the
overall turnaround of all maintenance requests
Agree targets and take accountability for the
overall turnaround of all maintenance requests
·
Escalate to the Head of CRES in writing any
deviations and areas of non-compliance.
Escalate to the Head of CRES in writing any
deviations and areas of non-compliance.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidates for the Barclays CRES
Maintenance Officer job opportunity should preferably hold a Degree or Diploma
in Civil Engineering / Mechanical Engineering
/ Electrical Engineering or Electronics or any other field involving numeric
and analytical skills
The ideal candidates for the Barclays CRES
Maintenance Officer job opportunity should preferably hold a Degree or Diploma
in Civil Engineering / Mechanical Engineering
/ Electrical Engineering or Electronics or any other field involving numeric
and analytical skills
·
At least three years’ experience in Facilities
Maintenance in a busy environment
At least three years’ experience in Facilities
Maintenance in a busy environment
·
Have in depth knowledge of Health and Safety
legislation
Have in depth knowledge of Health and Safety
legislation
·
Proven ability as self-starter
Proven ability as self-starter
·
Working knowledge and demonstrable skills in
facilities maintenance, Health and Safety including some of the regulations
that impact them.
Working knowledge and demonstrable skills in
facilities maintenance, Health and Safety including some of the regulations
that impact them.
·
Broad knowledge, understanding and skills to
source quotes and be able to supervise and evaluate vendor’s services
Broad knowledge, understanding and skills to
source quotes and be able to supervise and evaluate vendor’s services
·
Have detailed knowledge of the Bank’s standards
and policies on CRES and also be able to follow them.
Have detailed knowledge of the Bank’s standards
and policies on CRES and also be able to follow them.
·
A strong customer service focus and attention to
detail
A strong customer service focus and attention to
detail
·
Efficient and organised team player assisting
with other duties assigned during leave and peak workloads
Efficient and organised team player assisting
with other duties assigned during leave and peak workloads
·
Working knowledge of operational risk management
Working knowledge of operational risk management
·
Good general awareness of the bank as a whole,
its range of activities, the property portfolio, and the impact of different
types of activity on space/location requirements, edge of the bank’s products,
services and policies
Good general awareness of the bank as a whole,
its range of activities, the property portfolio, and the impact of different
types of activity on space/location requirements, edge of the bank’s products,
services and policies
·
Broad knowledge and understanding of the bank’s
policies and procedures
Broad knowledge and understanding of the bank’s
policies and procedures
·
Communication skills, both written and verbal
Communication skills, both written and verbal
·
Emergency preparedness and business continuity
Emergency preparedness and business continuity
·
Environmental stewardship and sustainability
Environmental stewardship and sustainability
·
Finance and Business awareness
Finance and Business awareness
·
Leadership and strategy
Leadership and strategy
·
Operations and maintenance
Operations and maintenance
·
Project management
Project management
·
Attention to detail and quality of output
Attention to detail and quality of output
·
Facilities Maintenance
Facilities Maintenance
·
Problem solving and investigative skills
Problem solving and investigative skills
·
Ability to work under pressure
Ability to work under pressure
·
Relationship management skills
Relationship management skills
·
Negotiation skills
Negotiation skills
·
Planning skills
Planning skills
·
Good team player
Good team player
·
Computer literacy skills
Computer literacy skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
Deadline: 9th
September 2016
September 2016
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