9 Fresher Customer Care Jobs – Client Relations Officers at Ministry of Works and Transport

Organization: Ministry of
Works and Transport
Project Name: Standard Gauge
Railway Project
Duty Station: Kampala, Uganda
Reports to: Head Public
Relations and Corporate Affairs
About US:
The Government of Uganda through the Ministry of Works and Transport is
spearheading the development of the Standard Gauge Railway (SGR) network. The
SGR project is being implemented over five (5) years as a regional project with
Uganda’s partner states of Kenya, Rwanda and South Sudan. The objective of
developing the SGR network is to provide a modern, fast, reliable, efficient,
and high capacity railway transport system as a seamless single railway
operation.
Job Summary: The Client
Relations Officer will relate with project stakeholders and provide and process
relevant information in response to their requests, inquiries and concerns.
Key Duties and
Responsibilities: 
  • The incumbent will communicate directly
    with stakeholders through the appropriate platforms  (including telephone, electronically or
    face to face) and respond promptly to their inquiries as appropriate in
    line with the project’s values and objectives;
  • The jobholder will respond to and resolve
    stakeholder concerns by ensuring that they are furnished with the required
    information;
  • The incumbent will direct unresolved
    requests and issues to the designated officers and follow up for prompt
    response;
  • Keep an accurate record of all
    stakeholders’ inquiries, comments, concerns, details of actions taken,
    prepare and submit regular reports of the stakeholder activity in the
    assigned area to management;
  • Develop and maintain an up-to-date and
    active stakeholder database;
  • Serve as a liaison person between the
    communities and SGR Project;
Qualifications, Skills and
Experience: 
  • The applicants for the Client Relations
    Officer must possess a Bachelor’s (Hons) Degree in Social Sciences, Social
    Work & Social Administration, Public Relations or Mass Communication
    from recognized institutions.
  • Additional training in Customer Care will
    be added advantage.
  • A minimum of two years’ experience in a
    customer relations role in a busy public or private sector organization.
  • Computer literacy skills including
    proficiency in MS Office.
  • Knowledge of the relevant local language
    (Adhola, Ateso, Lunyole, Lusoga and Luganda).
  • Personal Competencies: Ethics
    and Integrity, client relationship management, Team work, effective
    communication, Result orientation.
How to Apply:
All suitably qualified and interested Ugandans should send written
applications with letters of recommendation from either the current or previous
employer(s) covering the last three consecutive years of employment, copies of
academic certificates & transcripts, previous and current appointment
letters, curriculum vitae, and a recent passport size colour photograph.
Applications should be addressed to:-
The Project Coordinator, Standard Gauge Railway Project,
P. O. Box 27756, Kampala. Uganda
Applications should be delivered to the …New Vision Offices…
Note:
  • Only shortlisted candidates will be
    contacted and Canvassing or lobbying by applicants will lead to
    disqualification.
  • Candidates who present forged
    documents/testimonials will be arrested and prosecuted.
  • Envelopes containing applications should
    be clearly marked with both the position applied for and duty station.
Deadline: 28th September 2016
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