The Ugandan Jobline

• Deliver consistent levels of service that put
  the customer at heart of everything we do and builds the number of loyal
  customers (from entry to exit – including tills)
• Ensure staff –
• Greet, smile and acknowledge customers
• Display a friendly and helpful attitude when
  interacting with customers
• Identify customer needs in order to provide
  optimal service
• Attend to customers quickly and effectively
• Takes responsibility for serving the customer
  and finding solutions to the customers queries
• Handle customer questions and queries
  effectively
• Deal with customer complaints, requests, and
  queries quickly and efficiently
• Approach all customer and offer assistance in
  the department
• Ensure all operating processes are
  effectively implemented and maintained to sustain profitability, protect
  the brand values, and deliver effective service levels.

• Ensure effective implementation and execution
  of all selling, promotional and operational initiatives
• Driving selling skills and product knowledge
  in stores
• Driving the implementation of merchandising
  in accordance with store guide

• Develop and implement a Store operating plan
  for the store within the budget parameters and sustain during the
  financial year
• Effectively align store team through “Let’s
  talk” (consistent and active communication and engagement sessions)
• Deliver against all set targets as per the
  stores scorecard, and coach and develop individual team members to deliver
  against their job profiles and to focus and deliver their unique
  contribution

• Ensure continuous forecasting and amendments
  of financial plans in accordance with store performance
• Drive profitability by ensuring key profit
  drivers are within budget
• Control store expenditure within budget
  parameters
• Ensure compliance in internal controls
  through effective self-assessment to minimise risk and deliver operational
  excellence
• Communicate, train, implement and sustain
  relevant policies, processes and procedures within the store to deliver
  the required outcomes
• Constantly seek opportunities and provide
  feedback to continuously improve and simplify policies, processes and
  procedures
• Perform reconciliations to prevent financial
  loss (e.g. system errors, vouchers reconciliations)
• Ensure that all relevant finance reports are
  printed, scrutinised, actioned and retained (filed)
• Coordinate and communicate incoming TDC’s
  within specified timelines
• Manage and control HR admin, records,
  retention and data integrity
• Ensure the relevant documents are completed
  and retained in line with legal requirements
• Monitor that legislative attendance registers
  are completed and advise line manager on non-compliance
• Ensure timeous and accurate payroll
  submission
• Ensure completion and submission of Trading
  HR reports weekly and monthly
• Coordinate the ordering and issuing of
  uniforms, name badges and swipe cards
• Manage all diagnostic reports to ensure
  complete cash reconciliation
• Ensure cash control through timeous recording
  of cash transactions to minimise loss and provide accurate information
  delivery
• Measure and analyse financial performance to
  influence decision-making
• Drive productivity in line with set targets

• Constantly seek opportunities within and outside
  the store to increase sales and maximise returns on space and stock
• Balance effective service levels with meeting
  required productivity benchmarks

• Drive the implementation of loss and control
  measures
• Maintain hygienic, safe and well-organised
  store and back areas
• Drives store readiness for trade
• Drives in store health and safety procedures
  and policiesivity benchmarks

• Ensure all operating processes are
  effectively implemented and maintained to sustain profitability, protect
  the brand values, and deliver effective service levels
• Drives on floor availability
• Drives the fitting room policy
• Ensures all merchandising principles are in
  place at all times and items ticketed
• Investigates out of stocks and feedbacks to
  relevant stakeholders
• Identify and isolate quality concerns
• Ensure launches are communicated and put out
  timorously and ensure all appropriate ticketing is in place
• Ensure customer returns are completed
  accurately and managed
• Perform and assist with stock take

• Reporting acts of dishonesty related to
  shrinkage and fraud to you line manager or shrinkage hotline
• Understand, apply and manage all red flag
  processes, policies and procedures
• Identify and manage all shrinkage hotspots
  within the department
• Facilitate regular ongoing shrinkage meetings
  to ensure employee participation and creating awareness amongst employees
• Effective manage all processes and procedures
  aimed at minimising shrinkage
• Effective management of stock losses.

• Develop, recruit, retain and lead a competent
  and motivated store team
• Identify, develop and retain young talent
  that will sustain the people pipeline to meet our growth objectives
• Conduct performance and development
  discussions (IPM process) with the store team
• Effectively manage change within the store
  environment, through actively embracing our desired culture and living the
  brand values

• The Store Manager must hold a Degree in
  business related field
• At least two years’ work experience of retail
  operations in a supervisory role.
• At least two reliable referees from previous
  work places, with no criminal record.
• Flexibility and ability to travel across
  borders within Africa.
• Salary and benefits – negotiable, depending
  on experience and competencies.
• Good planning and organizational skills
• Detail-orientation
• Team orientation
• Customer service orientation
• Stress tolerance
• Honesty and reliability
• High degree of creativity
• Persuasion
• Good communication skills
• Analytical thinking
• Good decision making skills
• High numerical and literacy skills 

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