Store Manager Job Opportunity – Q-Sourcing Limited

Job Title:         Store Manager
Organization: Q-Sourcing Limited
Duty Station: Kampala, Uganda
About US:
Limited is a manpower management solutions firm operating in the East African
Region in the countries of Uganda, Kenya, Rwanda and South Sudan.
Key Duties and Responsibilities:  
Demonstrates &
deliver customer service
  • Deliver consistent levels of service that put
    the customer at heart of everything we do and builds the number of loyal
    customers (from entry to exit – including tills)
  • Ensure staff –
  • Greet, smile and acknowledge customers
  • Display a friendly and helpful attitude when
    interacting with customers
  • Identify customer needs in order to provide
    optimal service
  • Attend to customers quickly and effectively
  • Takes responsibility for serving the customer
    and finding solutions to the customers queries
  • Handle customer questions and queries
  • Deal with customer complaints, requests, and
    queries quickly and efficiently
  • Approach all customer and offer assistance in
    the department
  • Ensure all operating processes are
    effectively implemented and maintained to sustain profitability, protect
    the brand values, and deliver effective service levels.
Implement selling &
promotional initiatives:
  • Ensure effective implementation and execution
    of all selling, promotional and operational initiatives
  • Driving selling skills and product knowledge
    in stores
  • Driving the implementation of merchandising
    in accordance with store guide
Manage Strategy, Plan and
  • Develop and implement a Store operating plan
    for the store within the budget parameters and sustain during the
    financial year
  • Effectively align store team through “Let’s
    talk” (consistent and active communication and engagement sessions)
  • Deliver against all set targets as per the
    stores scorecard, and coach and develop individual team members to deliver
    against their job profiles and to focus and deliver their unique
Store Finance and Admin
  • Ensure continuous forecasting and amendments
    of financial plans in accordance with store performance
  • Drive profitability by ensuring key profit
    drivers are within budget
  • Control store expenditure within budget
  • Ensure compliance in internal controls
    through effective self-assessment to minimise risk and deliver operational
  • Communicate, train, implement and sustain
    relevant policies, processes and procedures within the store to deliver
    the required outcomes
  • Constantly seek opportunities and provide
    feedback to continuously improve and simplify policies, processes and
  • Perform reconciliations to prevent financial
    loss (e.g. system errors, vouchers reconciliations)
  • Ensure that all relevant finance reports are
    printed, scrutinised, actioned and retained (filed)
  • Coordinate and communicate incoming TDC’s
    within specified timelines
  • Manage and control HR admin, records,
    retention and data integrity
  • Ensure the relevant documents are completed
    and retained in line with legal requirements
  • Monitor that legislative attendance registers
    are completed and advise line manager on non-compliance
  • Ensure timeous and accurate payroll
  • Ensure completion and submission of Trading
    HR reports weekly and monthly
  • Coordinate the ordering and issuing of
    uniforms, name badges and swipe cards
  • Manage all diagnostic reports to ensure
    complete cash reconciliation
  • Ensure cash control through timeous recording
    of cash transactions to minimise loss and provide accurate information
  • Measure and analyse financial performance to
    influence decision-making
  • Drive productivity in line with set targets
Complete monthly scorecards and communicate with
relevant parties
Drive trading
  • Constantly seek opportunities within and outside
    the store to increase sales and maximise returns on space and stock
  • Balance effective service levels with meeting
    required productivity benchmarks
Drive shopkeeping
  • Drive the implementation of loss and control
  • Maintain hygienic, safe and well-organised
    store and back areas
  • Drives store readiness for trade
  • Drives in store health and safety procedures
    and policiesivity benchmarks
Manages stock effectively
  • Ensure all operating processes are
    effectively implemented and maintained to sustain profitability, protect
    the brand values, and deliver effective service levels
  • Drives on floor availability
  • Drives the fitting room policy
  • Ensures all merchandising principles are in
    place at all times and items ticketed
  • Investigates out of stocks and feedbacks to
    relevant stakeholders
  • Identify and isolate quality concerns
  • Ensure launches are communicated and put out
    timorously and ensure all appropriate ticketing is in place
  • Ensure customer returns are completed
    accurately and managed
  • Perform and assist with stock take
Minimizes Shrinkage
  • Reporting acts of dishonesty related to
    shrinkage and fraud to you line manager or shrinkage hotline
  • Understand, apply and manage all red flag
    processes, policies and procedures
  • Identify and manage all shrinkage hotspots
    within the department
  • Facilitate regular ongoing shrinkage meetings
    to ensure employee participation and creating awareness amongst employees
  • Effective manage all processes and procedures
    aimed at minimising shrinkage
  • Effective management of stock losses.
Managing teams and people
  • Develop, recruit, retain and lead a competent
    and motivated store team
  • Identify, develop and retain young talent
    that will sustain the people pipeline to meet our growth objectives
  • Conduct performance and development
    discussions (IPM process) with the store team
  • Effectively manage change within the store
    environment, through actively embracing our desired culture and living the
    brand values
Qualifications, Skills and Experience: 
  • The Store Manager must hold a Degree in
    business related field
  • At least two years’ work experience of retail
    operations in a supervisory role.
  • At least two reliable referees from previous
    work places, with no criminal record.
  • Flexibility and ability to travel across
    borders within Africa.
  • Salary and benefits – negotiable, depending
    on experience and competencies.
  • Good planning and organizational skills
  • Detail-orientation
  • Team orientation
  • Customer service orientation
  • Stress tolerance
  • Honesty and reliability
  • High degree of creativity
  • Persuasion
  • Good communication skills
  • Analytical thinking
  • Good decision making skills
  • High numerical and literacy skills 
How to Apply:
suitably qualified and interested are encouraged to send their cover letters
and updated CVs including three referees (two of whom should have been direct
supervisors) to our e-mail to:
all your applications to:
Resources Office,
Limited (U),
14/16 Semawata Road, Ntinda
Box 12883, Ntinda, Kampala, Uganda
Note: Please kindly mark your application as
“Application _Store Manager” In the subject line of your email.
Deadline: 5th August 2016 by 5:00PM
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