Job Title: Service Delivery Manager
Organisation: Roke Telkom Ltd
Reports to: Chief Technical Officer
Duty Station: Kampala, Uganda
About US:
Roke
Telkom Ltd. is a licensed Public Service Provider and Public Infrastructure
Provider, with the Uganda Communications Commission dealing in Voice over
Internet Protocol (VOIP) call termination and Wholesale Data, trading as Roke
Telkom.
Telkom Ltd. is a licensed Public Service Provider and Public Infrastructure
Provider, with the Uganda Communications Commission dealing in Voice over
Internet Protocol (VOIP) call termination and Wholesale Data, trading as Roke
Telkom.
Job Summary: The Service Delivery Manager will be responsible
for overseeing the delivery of technical services to the organisation’s clients
(external and internal). The incumbent will be required to manage and lead the
Service Delivery Team with the aim of ensuring a consistently high quality
service is delivered with effective and cost efficient processes.
for overseeing the delivery of technical services to the organisation’s clients
(external and internal). The incumbent will be required to manage and lead the
Service Delivery Team with the aim of ensuring a consistently high quality
service is delivered with effective and cost efficient processes.
Key Duties and Responsibilities:
- Responsible for managing the technical client
provisioning process from start to finish to ensure all client
requirements are in place within required SLAs. - Responsible for overall client satisfaction
in relation to technical service delivery ensuring ensure a high level of
quality is delivered consistently to all clients. - Take lead in the implementation of an annual
Service Delivery Plan in line with the overall strategic direction of the
business. - Responsible for leading a results-orientated
and motivated service delivery team through fostering and engaged and
innovative team culture.
Qualifications, Skills and Experience:
- The ideal candidate must hold a University
degree (BSc) Computer Science or Telecommunications Engineering from a
recognized university; - Professional CCNP / CCIP / JNCIE Certification
or equivalent from a recognised institution - At least five years of progressively
responsible experience in the telecommunications industry in a similar
role. - Experience in fibre and microwave deployment
is desirable. - Previous experience in strategic planning,
development and implementation - Ability to demonstrate experience of being
directly responsible for service delivery in a technical capacity - Previous experience of direct people
management responsibility is essential for this role. - Computer literate, proficient with Project
Excel, Visio and MS office - Strong interpersonal and communication
skills; - Exceptional leadership and people management
skills: - Excellent problem solving/innovative and
analytical thinking skills; - Keen attention to detail and multitasking
ability; - Result- and team-oriented, honest and of high
integrity; and - Able to work with minimum supervision.
How to Apply:
If
you are interested in applying for this position please send your electronic
applications including cover letter, resume and the details of three referees
IN ONE DOCUMENT to [email protected].
you are interested in applying for this position please send your electronic
applications including cover letter, resume and the details of three referees
IN ONE DOCUMENT to [email protected].
NB: Please note as we receive high volumes of
applications only shortlisted applicants will be contacted.
applications only shortlisted applicants will be contacted.
Deadline: 5th August, 2016 by 5:00PM
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