Quality Services Manager Job Placement – Case Medical Group

Job Title:        Quality Services Manager
Organization: Case Medical
Duty Station: Kampala,
About US:
Case Medical Group is a conglomerate of an eighty bed, modern Hospital
located in Central Kampala, a Health Management Organization (Insurance), Case
Medcare as well as a couple of other subsidiary and affiliate medical service
providers. It Facility was established in 1995 by an indigenous Ugandan as a
small Clinic on Bombo Road but has since grown to a quality one-stop medical
Centre providing first rate health care services in a competent and caring
Job Summary: The Quality
Services Manager will be responsible for managing, monitoring and ensuring that
stated and implied patient requirements are met all the time. The incumbent  will among other responsibilities identify and
resolve patient concerns and all service related glitches that may arise. The
position holder will also ensure that there is flawless quality of service
delivery across the Hospital.
Key Duties and Responsibilities:
Supervise and manage all operational departments
and liaise with other hospital Departments to assure seamless delivery of
services. Key Processes to be directly managed shall include Customer service,
Quality Assurance as well as Operations.
Achieves quality assurance operational
objectives by contributing information and analysis to strategic plans and
reviews; preparing and completing action plans; implementing production,
productivity, quality, and customer-service standards; identifying and resolving
problems; completing audits; determining system improvements; implementing
Meets quality assurance and operational
financial objectives by estimating requirements; preparing quarterly budgets;
scheduling expenditures; analyzing variances; initiating corrective actions.
Develops quality assurance plans by conducting
hazard analyses; identifying critical control points and preventive measures;
establishing critical limits, monitoring procedures, corrective actions, and
verification procedures; monitoring inventories.
The incumbent validates quality processes by
establishing product specifications and quality attributes; measuring
production; documenting evidence; determining operational and performance
qualification; writing and updating quality assurance procedures.
Responsible for maintenance and improvement of
service quality through surveillance audits; investigating customer complaints;
collaborating with other members of management to develop new services as well
Prepares quality documentation and reports by
collecting, analyzing and summarizing information and trends including failed
processes and systems, stability studies, recalls, corrective actions, and
Updates job knowledge by studying trends in and
developments in quality management; participating in educational opportunities;
reading professional publications; maintaining personal networks; participating
in professional organizations.
Works closely with the external parties and
organization on matters Quality Management and ensures continued retention
attained Quality Certifications.
Enhances department and organization reputation
by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Responsible for the smooth running of all
Operational Departments.
Responds to customer requests and questions
regarding services, by way of responding to their needs and ensuring immediate
action, and analyzes and rectifies customer concerns.
Follows up action taken in cases where required
and effectively communicates improvements that are made to work teams, staff,
managers, and administrators throughout the Organization.
Develops policies and procedures to promote
establishment and maintenance of meaningful communications between patients,
and staff.
Qualifications, Skills and
The applicant must hold a university degree
preferably in a management field.
Certificate in Quality Management Systems will
be an added advantage
At least four years’ experience in a Managerial
Position with a bias towards Customer Service, Operations and or Quality
Previous experience in Healthcare related
administration will be an added advantage.
Knowledge of information management systems and
process improvement techniques is key.
Data management and analysis expertise is
The successful candidate will be required to
demonstrate flexibility as and when required by the hospital management.
Ability to manage own workload and prioritize
Effective time management and organisational
Ability to work on own initiative.
Excellent interpersonal skills.
Effective communication skills.
Ability to work within a multidisciplinary team.
Smart and decent.
Good interpersonal skills.
Emotional resilience
Language Skills: Fluent in English
How to Apply:
All suitably qualified and interested candidates should send an application
and other documents to the Human Resource Case Hospital, Plot 69-71 Buganda
Road Kampala. Uganda
Deadline: 27th August
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