Manager, Products and Processes Job Placement – Stanbic Bank

Job Title:         Manager, Products and Processes
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Job ID: 18303
About US:
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager, Products and Processes is accountable
to deliver on the Bank’s strategic capability of digital banking automated core
processes and accelerate the delivery of the Segment strategies through digital
banking by ensuring all policies, processes procedures are aligned/customer
Key Duties and Responsibilities: 
Business Delivery and
Operational Effectiveness:
  • Accountable to evaluate, design, build,
    implement and maintain best in class bank  
    processes that enhance the customer experience leading to
    achievement of our   desired
    customer experience, in partnership with RoA centre.
  • Identify opportunities to harness technology
    to deliver increased traffic to the alternate   banking channels and reduce foot
    traffic to the banking halls.
  • Leads centres of expertise, designs and
    documents customer and operational  
    workflow; and supporting end-to-end processes that are synergistic
    and   operate in an integrated
    fashion, based on a comprehensive understanding of   the work and work requirements in order
    to optimize the PBB product workflow. 
  • Assess operational effectiveness requirements
    across all distribution channels,  
    directing the identification of change requirements and the design
    and   development of improved
    processes and procedures to support the desired   customer and employee experience across
    channels, support operational  
    stability and integrity and meet all audit requirements.
  • Assess existing process tools against
    changing business needs; in order to identify   gaps and act as the business approval
    point for day-to-day process issues and  
    clarify operating model and accountabilities with business heads.
  • Drive the fundamental   reengineering of our processes and
    business value chain
  • The incumbent will support the development,
    documentation and monitor the project  
    plans in the digital banking segment. The incumbent will drive the
    change   management process in the
  • Analyses needs and  challenges of diverse sales, service and
    operational groups to ensure that   focus
    is targeted on those activities that drive the most fundamental
    change   and that align to key
    strategic and tactical changes led by other business   units.
  • Engage impacted   stakeholders and direct the development
    of decision-making protocols and design principles to ensure goals of
    multiple stakeholders are satisfied for  
    processes which cross functional business units.
  • Acts as a subject-matter   expert regarding product, customer and
    operational workflow/process strategies to business units.
  • Act as member of PMO leadership team and
    support continuous improvement of  
    execution processes
Change Management and
  • Creates innovative capabilities that bridge
    mobile, social, email and web in order to provide appropriate solutions and
    services that are driven by consumer insight.
  • Identifies potential opportunities for the
    bank’s digital channels.
  • Anticipates and responds appropriately to new
    demands, priorities, challenges, or obstacles that impact digital
  • Defines key business challenges and models
    digital, and electronic, solutions.
  • Leads design thinking and ensures success of
    product innovation and digital initiatives based on a customer-centric
    approach to design (from concept to actual working   application for both staff and external
  • Design, develop and implement a change
    management strategy and framework for digital banking
  • Accountable to develop strategies to
    holistically simplify work activities across branch distribution, defining
    and designing standardized processes by product, channel and by   touch point. Provide overall strategic
    direction and leadership regarding Strategic   business transformations in Digital
  • Ensures user-centric design approaches are
    adopted throughout the organisation to ensure customer led design is
    evident and becomes part of the organisation’s DNA. (This refers to
    broader than digital; it is enterprise adoption of customer-centric   design as opposed to applying it to
    digital channels only.)
  • Oversees the digital ecosystem and initiatives
    to ensure efficient and effective planning, design and build of digital
    platforms and assets.
  • Drives the collaboration with
    cross-functional teams to plan, design and build   successful digital solutions
People Management:
  • Provides leadership and sets appropriate
    context and establish prescribed limits for direct   reports
  • Lead the establishment of a two-way working
    relationship with direct reports and other   matrix reports to solicit their views
    on the working environment, potential  
    changes affecting their work, continuous improvement opportunities,
    and   revisions to the plan.
  • Responsible for establishing and optimizing
    team integration by articulating the linkages   between the accountabilities and
    authorities of different roles across the business.
  • Accountable for   ensuring the effective implementation
    of Bank initiatives and programs  
    through the establishment of appropriate context and setting of
    direction for   direct reports and
    matrix reports by providing relevant information,   establishing goals, and setting limits
    with the context and prescribed limits  
    of the business head.
  • Responsible for inspiring, motivating,
    leading and managing the team.
  • Responsible for the   recruitment, development and retention
    of relevant skills in order to meet  
    the business needs.
  • Ensures the effective selection of staff by
    matching the skills and competencies to the   requirements of the job.
  • Ensures skills assessments and
    competency-based training takes place as and when required.
  • Builds organisational capabilities through
    evaluating likely future requirements and ensuring that  individuals are provided with the best
    possible development opportunities in  
    line with these.
  • Creates an environment in which learning and
    development are emphasised and valued.
  • Takes personal responsibility for coaching
    and mentoring others.
  • Promotes a culture where the values of the
    Bank are seen to be ‘alive’
  • Ensures the implementation of the leadership
    promise and employee engagement programme.
  • Develops and maintains an open communication
    channel with direct reports and supports  
    staff to foster greater co-operation and teamwork.
  • Monitors and manages the performance and
    development of staff within the area. This includes regular one-on-one
    feedback sessions, conducting mid-year and final   performance appraisals, as well as the
    moderation and relative distribution  
    of all appraisals for the team.
  • Ensures staff are appropriately and
    consistently rewarded and recognised for their achievements and outputs.
  • Ensures that disciplinary action and
    grievances are addressed and aligned to the Standard   Bank policies and procedures.
Documentation, Training
and Support:
  • Document and maintain process documents up to
    date by incorporating methods, techniques, notations, standards and best practices
    derived from the business process  
    architecture team
  • Act as a process subject matter expert and
    prepare documentations, such as procedural   and training manuals by educating
    business users responsible for managing and   operating business processes. Provide
    content for the L&D team to design learning material and curriculum in
    the digital channels
  • Monitoring, measuring and providing feedback
    on   process performance. The job
    holder will develop measurement criteria and tools for digital banking processes;
    measure and report to business on process performance and offer
    recommendations for process improvement
  • Actively contribute to the ongoing
    development and maintenance of the Control Framework, establishing
    standards and controls and maintaining product governance and policies to
    ensure regulatory requirements are met and to optimize and    sustain the distribution channel
    operations and achieve business objectives.
  • Accountable to develop tools and performance
    metrics to identify areas of   
    non-compliance  and work with
    internal partners to rectify the gaps in order to deliver a consistent
    customer and employee experience
  • Manage of all compliance processes (Institutional
    requirements, statutory requirements   
    , regulatory requirements) and reporting.
  • Report non-compliance and any process
    deviations   from the vendor SLAs
  • Interacting with internal and external bodies
    such as Risk management, Internal Audit, Legal Services regulations and
    other industry bodies in order to maintain a sound   compliance and risk free environment in
    the digital banking space.
Qualifications, Skills and Experience: 
  • The applicant should hold a Bachelor’s Degree
    in Business Commerce, IT or related field.
  • Business Acumen: Understands the fundamental value drivers
    within the organization and  
    devises goals, objectives and performance measures to increase
    shareholder   value combined with
    innovative ways to mitigate or manage business risk, or   proposes and/or leads initiatives that
    can make a dramatic impact on business  
    unit / organization profitability. May understand process
    re-engineering or   may create
    unique, high-value services to meet customer needs..
  • Change Leadership: Publicly challenges the status quo
    by comparing it to an    ideal or a
    vision of change; may create a sense of crisis or disequilibrium.  Takes dramatic actions to reinforce
    or    enforce the change
    effort.  Involves    being responsive to and responsible
    for planning evolution, causing change   
    and transformation.
  • Influence: Creates and articulates a compelling
    vision of the positive  
    repercussions that will occur and benefit others from a proposal
    that will   have a longer-term
    impact on an institution/project, its policies and   programs. This vision is supported by
    credibility achieved as a result of  
    structured contacts and interventions with the target audience. The
    ability   to create an attributable
    change in the behaviours, attitudes, or beliefs of   others regarding significant, complex
    and often contentious issues,  
    frequently involving a commitment requiring an investment /
    disinvestment /   change in
  • Risk Management: Anticipates and prepares for a
    specific risk that is not obvious to  
    others. Looks at broad trends, identifies scenarios beyond the norm
    where   applicable and develops strategies to
    manage risk in the current situation  
    and in the ongoing structural elements. Involves analysing all
    exposures to   the possibility of
    loss and determining how to handle these exposures through   such practices as avoiding the risk,
    reducing the risk, retaining the risk,  
    or transferring the risk, usually by hedging / insurance.
  • Strategic Thinking: Creates new concepts    or models that are not obvious to
    others and not learned from previous   
    education or experience to explain situations or resolve
    problems.  Generates and tests
    multiple concepts, hypotheses or possible explanations for a given
    situation as related to long-term performance.
  • Technology Management: Subject-matter expert regarding core
    technology requirements and supporting technology processes, best practices
    in technology management. Experienced in employing tools to optimally
    guide and support technology deployment and optimization
How to Apply:
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 13th August, 2016
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