Job Title: Special Projects-Follow Up Field Officer
Organisation: GiveDirectly
Duty Station: Kampala,
Uganda
Uganda
About US:
GiveDirectly is an international non-profit organization that currently
operating in Kenya and Uganda that aims to help people living in extreme
poverty by making unconditional cash transfers to them via mobile phone.
GiveDirectly is driving a re-evaluation of the norms underlying international
philanthropy with a provocative model: We deliver donations directly to the
extreme poor and let them decide what to do with them. This approach builds on
two converging trends: the rapid spread of electronic last-mile payments
solutions in emerging markets, and the large body of experimental evidence
showing that direct transfers are as or more cost-effective at reducing poverty
than traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technologies
and business processes to deliver transfers securely, efficiently, and
transparently.
operating in Kenya and Uganda that aims to help people living in extreme
poverty by making unconditional cash transfers to them via mobile phone.
GiveDirectly is driving a re-evaluation of the norms underlying international
philanthropy with a provocative model: We deliver donations directly to the
extreme poor and let them decide what to do with them. This approach builds on
two converging trends: the rapid spread of electronic last-mile payments
solutions in emerging markets, and the large body of experimental evidence
showing that direct transfers are as or more cost-effective at reducing poverty
than traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technologies
and business processes to deliver transfers securely, efficiently, and
transparently.
Job Summary: The Special
Projects-Follow Up Field Officer will serve as the front-line of interaction
with recipients after they have received their transfers. The incumbent will
answer the hotline and resolve recipient’s questions and problems, and call
recipients to administer follow up surveys, collecting data for the improvement
of the program.
Projects-Follow Up Field Officer will serve as the front-line of interaction
with recipients after they have received their transfers. The incumbent will
answer the hotline and resolve recipient’s questions and problems, and call
recipients to administer follow up surveys, collecting data for the improvement
of the program.
Key Duties and Responsibilities:
The Follow-Up Field Officer Responsibilities include, but are not limited
to the following:
The Follow-Up Field Officer Responsibilities include, but are not limited
to the following:
·
Follow up surveys: call (and
sometimes visit) recipients to administer surveys to collect data used to
improve the program and uncover any recipient problems.
Follow up surveys: call (and
sometimes visit) recipients to administer surveys to collect data used to
improve the program and uncover any recipient problems.
·
Hotline calls: answer the phone as
recipients call in with questions or concerns, answering their questions and
escalating any problems as necessary.
Hotline calls: answer the phone as
recipients call in with questions or concerns, answering their questions and
escalating any problems as necessary.
·
Registration problem resolution:
call the recipients who have not registered with MTN mobile money or who have
registered with the wrong name(s), and advise them on how to register.
Registration problem resolution:
call the recipients who have not registered with MTN mobile money or who have
registered with the wrong name(s), and advise them on how to register.
·
Adverse Events Resolution: assist /
advise recipients who have reported problems related to the program and
escalate any problems as necessary
Adverse Events Resolution: assist /
advise recipients who have reported problems related to the program and
escalate any problems as necessary
·
Follow-Up Field Officers will participate in
these activities to varying degrees depending on the organization’s needs.
Follow-Up Field Officers may rotate through these responsibilities in order to
foster professional development and growth.
Follow-Up Field Officers will participate in
these activities to varying degrees depending on the organization’s needs.
Follow-Up Field Officers may rotate through these responsibilities in order to
foster professional development and growth.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate must hold a Diploma in a
relevant field. A degree in a relevant field will be an added advantage.
The ideal candidate must hold a Diploma in a
relevant field. A degree in a relevant field will be an added advantage.
·
The Field Officer will play a critical
day-to-day role in delivering GiveDirectly’s gold-standard cash transfer
product to donors and recipients. For that reason the suitable candidate for
the position will:
The Field Officer will play a critical
day-to-day role in delivering GiveDirectly’s gold-standard cash transfer
product to donors and recipients. For that reason the suitable candidate for
the position will:
·
One to two years’ working experience in the
field with preference to vulnerable communities
One to two years’ working experience in the
field with preference to vulnerable communities
·
Ability to conduct and support recipient surveys
and associated processes.
Ability to conduct and support recipient surveys
and associated processes.
·
Computer and mobile device data entry knowledge
and skills.
Computer and mobile device data entry knowledge
and skills.
·
Excellent communication skills and the ability
to represent the organization effectively to external parties.
Excellent communication skills and the ability
to represent the organization effectively to external parties.
·
Patience and good judgment in resolving
recipient problems
Patience and good judgment in resolving
recipient problems
·
Strong interpersonal skills with high empathy,
honesty, and integrity
Strong interpersonal skills with high empathy,
honesty, and integrity
·
Must be able to work in and within teams
Must be able to work in and within teams
·
High-quality problem solving skills and work
ethic
High-quality problem solving skills and work
ethic
·
Strong commitment to GiveDirectly’s mission and
model.
Strong commitment to GiveDirectly’s mission and
model.
·
Good time-management skills
Good time-management skills
·
Possess work/language proficiency in English and
Lusoga.
Possess work/language proficiency in English and
Lusoga.
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online at the web link below.
apply online at the web link below.
NB: Applicants are
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
Deadline: 31st
August, 2016
August, 2016
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline