Fresher Sales, Credit and Client Care Training Officer Career Jobs – SolarNow

Organisation: SolarNow
Duty Station: Kampala, Uganda
Reports to: Training Manager  
About US:
About US:

SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 36 branches throughout Uganda, employs around 250 people. Expansion into other countries is planned for 2016.

Job Summary: The Sales, Credit and Client Care Training Officer
will be responsible for the following:
  •        Excellent
    client care:
    SolarNow distinguishes itself from other
    companies because of its service level to clients. You represent our company,
    and therefore you act accordingly.
  •         Contribute
    to the team:
    Make yourself useful to the team. Supporting
    others is a good way of learning and gaining respect.
  •         Learn
    and improve:
    Learn and improve your value to the company
    allowing for promotion into more senior roles. Update job knowledge.

Key Duties and Responsibilities:  

1. New Hire Induction
Program Training:
  •          Conduct formal Sales, Credit and Client care
    training for New Hire Trainees with over 36000 Training Man Hours annually with
    emphasis on measuring training efficacy and constantly devising measures to
    improve Quality
  •          Conduct Repeat/Refresher Trainings
  •          Conduct Repeat Sales, Credit & Client Care
    Trainings based on Gap analysis & product updates with pre and post

2. Coaching and mentorship:
  •          Carrying out formal coaching sessions with Sales,
    Credit and Sales desks where issues have been identified and ensure Sales
    Targets are achieved for Trainees in Class and On Job and Support Credit and
    Care in ensuring excellent product knowledge and skills.
  •          Constantly engage with Bottom Quartile Performers
    to improve

3. Routine Module Review
and update:
Champion formal review of Sales & Marketing,
Credit and Client Care Module(s) and formulate recommendations on how to
enhance periodically
4. Planning and Logistics:
  •          Works closely with Sales, Marketing, Credit &
    Client Care desks, and other internal
    stakeholders to ensure proper planning for new  and repeat training.
  •          Taking care of all Sales, Marketing, Credit &
    Client Care logistical requirements and meeting up the trainees from time to
    time to ensure smooth flow of the training.

5. Documentation and Reporting: Document
and report all training conducted & initiatives

Qualifications, Skills and Experience:  
  • The
    applicant must hold a Bachelor’s degree in Business Administration, Marketing
    and Finance OR related field.
  • A
    minimum of two years’ experience in customer care, sales and marketing in a
    reputable organization
  • Previous
    experience in learning and development is a MUST.
  • Previous
    exposure and experience in renewable energy will be an added advantage.
  • Ready
    and flexible to travel
  • A
    fit with SolarNow’s values
  • Keen
    attention to detail
  • Excellent
    communication and reporting skills
  • Able
    to work with minimum supervision
  • Good
    team player

NB: Candidates without training experience should not apply.

How to Apply: 
suitably qualified and interested candidates are encouraged to send their
applications to the Human Resource Manager, SolarNow Uganda Services via
e-mail,, including their updated CVs (no other

Deadline: 5th August, 2016
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