Job Title: IT System Support Officer
Organization: Umeme
Duty Station: Kampala,
Uganda
Uganda
Reports to: System
Administrator
Administrator
About US:
Umeme is a public company cross listed on both the Uganda Securities
Exchange and the Nairobi Securities Exchange with over 6,483 shareholders,
including high value international institutional investors. Umeme operates
under a concession with a structural monopoly in the distribution of
electricity across Uganda, distributing 99% of electricity in Uganda through a
single buyer model.
Exchange and the Nairobi Securities Exchange with over 6,483 shareholders,
including high value international institutional investors. Umeme operates
under a concession with a structural monopoly in the distribution of
electricity across Uganda, distributing 99% of electricity in Uganda through a
single buyer model.
Job Summary: The IT System Support Officer will offer
support to address the availability and reliability of IT infrastructure
systems within the organization. Operational responsibilities include
remediation of system issues, system compliance responsibilities, system run
enhancement testing and staging, policy/procedure enhancements and adherence,
customer contact coordination.
support to address the availability and reliability of IT infrastructure
systems within the organization. Operational responsibilities include
remediation of system issues, system compliance responsibilities, system run
enhancement testing and staging, policy/procedure enhancements and adherence,
customer contact coordination.
Key Duties and
Responsibilities:
Responsibilities:
·
Carry out daily system monitoring, verifying the
integrity and availability of all hardware, server resources, systems and key
processes, reviewing system and application logs, and verifying completion of
scheduled jobs such as backups.
Carry out daily system monitoring, verifying the
integrity and availability of all hardware, server resources, systems and key
processes, reviewing system and application logs, and verifying completion of
scheduled jobs such as backups.
·
Conduct regular security monitoring to identify
any possible instructions.
Conduct regular security monitoring to identify
any possible instructions.
·
Perform daily backup operations, ensuring all
required file systems and system data are successfully backed up to the
appropriate media, recover tapes or disks are created, and media is recycled
and sent off site necessary.
Perform daily backup operations, ensuring all
required file systems and system data are successfully backed up to the
appropriate media, recover tapes or disks are created, and media is recycled
and sent off site necessary.
·
Carry out regular file archival and purge as
necessary.
Carry out regular file archival and purge as
necessary.
·
Create, change, and delete user accounts as per
request
Create, change, and delete user accounts as per
request
·
Provide tier III/Other support per request from
various users, investigate and trouble shoot users.
Provide tier III/Other support per request from
various users, investigate and trouble shoot users.
·
Repair and recover from hardware or software
failures.
Repair and recover from hardware or software
failures.
·
Coordinate and communicate with impacted users
Coordinate and communicate with impacted users
·
Apply OS patches and upgrade on a regular basis,
and upgrade administrative tools and utilities. Configure/add new services as
necessary
Apply OS patches and upgrade on a regular basis,
and upgrade administrative tools and utilities. Configure/add new services as
necessary
·
Upgrade and configure system software that
supports business applications or engineering applications per project or
operational needs.
Upgrade and configure system software that
supports business applications or engineering applications per project or
operational needs.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Umeme IT System
Support Officer job vacancy must hold a Bachelor’s degree in IT, Computer
Science or equivalent.
The ideal candidate for the Umeme IT System
Support Officer job vacancy must hold a Bachelor’s degree in IT, Computer
Science or equivalent.
·
At least two years’ system administration
experience.
At least two years’ system administration
experience.
How to Apply:
All suitably qualified and interested candidates should send their
applications and updated CVs clearly detailing your suitability for the
position in terms of required qualifications and experience to: [email protected]. Please kindly state
the position you are applying for in the subject line of the application
E-mail.
applications and updated CVs clearly detailing your suitability for the
position in terms of required qualifications and experience to: [email protected]. Please kindly state
the position you are applying for in the subject line of the application
E-mail.
Deadline: 1st
September 2016 by 5:00 PM
September 2016 by 5:00 PM
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