The Ugandan Jobline

• The
  Debt Collector will consistently, efficiently, and lawfully contact
  consumers and collect on and manage a route of deficiency balance
  accounts. 
• Professionally
  and respectfully persuade consumers to pay in an effort to set up payment
  arrangements and settlements on deficiency balance accounts while aiding
  in resolving negative credit history reporting for our consumers. 
• Ensure
  the information we depend on to contact and collect from these consumers
  is accurately maintained. 
• Support
  additional consumer service requests. 
  
• The
  incumbent will persuade customers to resolve their accounts within the
  payment and settlement criteria for Internal Collections. Update Contact
  Information. While speaking with consumers you will work to identify
  additional contact information. 
• The
  jobholder will need to remain compliant with our policies, processes and
  legal guidelines. 
• The
  incumbent will need to be open to ongoing feedback aimed at improving
  performance. 

• The
  applicant must hold a High school diploma. 
  
• Prior
  exposure and experience in any position where you had to demonstrate
  excellent persuasive and negotiation skills. 
• Previous
  customer service and/or collection experience.  
• Previous
  experience in automotive industry preferred. 
• Maintain
  a positive attitude by focusing on solutions and promoting a collaborative
  and enjoyable environment. 
• Value
  teamwork, share successes, appreciates others and communicates in a way
  that promotes trust. 
• Make
  timely well considered decisions, create innovative solutions and
  continuously learn. 
• Communicate
  clearly and objectively; do not be afraid of difficult conversations.
  Raise concerns through the proper channels. 
• Be
  honest, sincere and consistent. Work hard and pursue our goals together
  relentlessly. 
• Flexibility: Should
  be flexible to travelling up country to follow up on the outstanding
  invoices. 
• Listening: When
  speaking to a debtor, to help determining the situations properly.  
• Negotiation:
  Working with debtors to start some sort of payment plan, or outright
  repayment of a debt requires good negotiation skills. 
• Speaking: Debt
  collectors spend most
  of their time on the phone talking with debtors. Being a good speaker is
  useful. 
• Persistence in following up as some debtors
  do not want to be found, or may not be responsive when called by a debt
  collector.   

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