Job Title: Customer Relationship Officer
Organization: Umeme
Duty Station: Kampala,
Uganda
Uganda
Reports to: District Manager
About US:
Umeme is a public company cross listed on both the Uganda Securities
Exchange and the Nairobi Securities Exchange with over 6,483 shareholders,
including high value international institutional investors. Umeme operates
under a concession with a structural monopoly in the distribution of
electricity across Uganda, distributing 99% of electricity in Uganda through a
single buyer model.
Exchange and the Nairobi Securities Exchange with over 6,483 shareholders,
including high value international institutional investors. Umeme operates
under a concession with a structural monopoly in the distribution of
electricity across Uganda, distributing 99% of electricity in Uganda through a
single buyer model.
Job Summary: The Customer
Relationship Officer will be tasked with building and maintaining long term
relationships with the Key Customers and stakeholders through managing all
district customer and stakeholder interactions to maximize shareholder.
Relationship Officer will be tasked with building and maintaining long term
relationships with the Key Customers and stakeholders through managing all
district customer and stakeholder interactions to maximize shareholder.
Key Duties and Responsibilities:
·
The Customer Relationship Officer will implement
the Key customer and stakeholder relationship management activities/ agenda in
the district in order to grow shareholder value.
The Customer Relationship Officer will implement
the Key customer and stakeholder relationship management activities/ agenda in
the district in order to grow shareholder value.
·
The jobholder will create and periodically
update data bases for potential and existing Key customers & stakeholders;
recommend power solutions and stakeholder support based on agreed value propositions.
The jobholder will create and periodically
update data bases for potential and existing Key customers & stakeholders;
recommend power solutions and stakeholder support based on agreed value propositions.
·
Plan and execute the Know Your Customer (KYC)
plan including customer identification at on boarding, CS week, Coordination’s
of promotions marketing campaign to grow district revenue.
Plan and execute the Know Your Customer (KYC)
plan including customer identification at on boarding, CS week, Coordination’s
of promotions marketing campaign to grow district revenue.
·
The Customer Relationship Officer will directly
market and sell Power solutions to potential customers, identify and support
graduation of from lower to high phase consumption and on board customers to
drive business growth.
The Customer Relationship Officer will directly
market and sell Power solutions to potential customers, identify and support
graduation of from lower to high phase consumption and on board customers to
drive business growth.
·
Carryout timely outage notifications to Key
customers and stakeholders within the operating district to enhance company image
and brand.
Carryout timely outage notifications to Key
customers and stakeholders within the operating district to enhance company image
and brand.
·
Receive, resolve and escalate where necessary
Customer complaints to the relevant business unit or team members to ensure
timely resolution for protection of district revenue.
Receive, resolve and escalate where necessary
Customer complaints to the relevant business unit or team members to ensure
timely resolution for protection of district revenue.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Umeme Customer
Relationship Officer job placement must hold a degree in any business related
discipline
The ideal candidate for the Umeme Customer
Relationship Officer job placement must hold a degree in any business related
discipline
·
Possession of a post graduate qualification in
business or management will be an added advantage.
Possession of a post graduate qualification in
business or management will be an added advantage.
·
At least two years’ experience Customer service management.
At least two years’ experience Customer service management.
How to Apply:
All suitably qualified and interested candidates should send their
applications and updated CVs clearly detailing your suitability for the
position in terms of required qualifications and experience to: [email protected]. Please kindly state
the position you are applying for in the subject line of the application
E-mail.
applications and updated CVs clearly detailing your suitability for the
position in terms of required qualifications and experience to: [email protected]. Please kindly state
the position you are applying for in the subject line of the application
E-mail.
Deadline: 1st
September 2016 by 5:00 PM
September 2016 by 5:00 PM
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