Fresh Graduate Customer Service Jobs – Personal Banker Kireka at Barclays Bank UK

Organisation: Barclays Bank
UK
Duty Station: Kampala,
Uganda
Reports to: Branch Manager
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Personal
Banker will deliver exceptional sales performance by identifying and meeting
customer needs through selling & cross-selling of all Barclays Africa
Retail products & services.
Key Duties and Responsibilities:                                                                          
1.
Sales to Retail Banking Customers: 50%
·        
Actively participate in specific product campaigns
by ensuring that the products are explained to customers.
·        
Agree, meet and exceed targets for specific sales
campaigns.
·        
Maintain own sales performance statistics for management
information usage.
·        
Own and manage personal product & channel sales
targets to contribute towards the outlet sales objectives.
·        
Refer to the appropriate area of delivery for
specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about
the product delivery or application process. Respond directly to the customer.
·        
Build and strengthen working relationships with
branch staff to ensure that non-sales staff refer customers to the Personal
Banker when they identify a particular product or service need.
·        
In integrated branches, build effective
relationships with Customer Advisors to ensure that they refer standard
customers who become eligible for Prestige products and services.
·        
Responsible for complete account opening
documentation together with customers and submit to the Branch Manager for
review before submitting to operations for processing.
·        
Call customers when their accounts have been opened,
generate welcome pack letters and send to customers.
2.
Operational Rigour and Compliance with KYC Requirements: 20%
·        
Ensure accuracy of each new account application,
loan document, Barclaycard application and bank account mandate change.
Personal Bankers are held personally accountable for accuracy and quality of
these and supporting documents that they complete and submit.
·        
Achieve operational rigour excellence in all aspects
of procedures and processes personally undertaken to ensure green audit.
·        
Follow the Retail end to end account opening
ensuring new accounts are authorized and KYC compliant. Escalate any items that
exceed the agreed service level time lines or where there are unresolved KYC
requirements, to the Branch Manager.
·        
Comply with all general Barclays operational risk
& rigour requirements e.g. KYC and anti-money laundering regulations.
·        
Occasionally, support the Branch Manager to open and
close cashier tills at the beginning and end of each day.
·        
Carry out snap checks as allocated by the Branch
Manager.
3.
Provision of Customer Service: 15%
·        
Own customer queries and complaints around account
opening, loans and card applications and resolve in a timely manner. Escalate
any unresolved queries, or queries not resolved in a short period of time to
the Prestige Branch Manager.
·        
Build working relationships with internal service
providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated
queries and complaints.
·        
Guide customers to the appropriate delivery channel
to meet their needs e.g. cashiers, drop boxes, ATM etc.
·        
Guide customers as soon as cheque books, cards and
other account items are ready for collection. Follow up with customers that
have not collected the items within a reasonable time.
·        
Guide customers as soon as new loans are approved
and encourage draw-downs on the new loans.
·        
When the branch is busy walk the queues- resolve
quick inquires and direct customers to the correct counters.
·        
Restocks merchandising materials (pamphlets, forms)
in the Prestige Branch and advise the Branch Manager if supplies are running
low.
4.
Branch Support: 10%
·        
Work closely with the Branch Manager/BOM, open and
close Cashier tills at the beginning and end of each day.
·        
Authorise cashier transactions above their teller
limits when called upon.
·        
Serve as the cash custodian for the Branch. This
involves checking cashier cash levels throughout the day, restocking cashiers
or repatriating excess funds, and reordering cash from the external provider
based on daily limits as set out.
5.
Community: 5%
·        
Identify and participant in community initiatives to
support as part of Barclays community initiatives (such as Make a Difference
Day, Local community initiative, Financial Literacy)
·        
Significantly contribute ideas to support the
community initiatives agenda in the branch.
Qualifications, Skills and Experience:
·        
The ideal candidate for the Barclays Bank Personal
Banker Jobs should hold a Good University degree or diploma or relevant
experience in a front-line banking sales/marketing/service environment
·        
Competitor product sales experience is an added
advantage
·        
The applicant should have comprehensive knowledge of
the Bank’s products, services and policies including standard tariffs.
·        
Possess a good understanding of overall Retail goals
& objectives, including the branch’s objectives growth of sales, cost control
and income contribution
·        
Broad knowledge and understanding of the sales
process
·        
Detailed knowledge of the procedural manuals
·        
Detailed knowledge of the bank’s internal
departments, systems & procedures as well as risk & rigour requirements
·        
Detailed working knowledge and understanding of
relevant legislation e.g. KYC, Anti-Money laundering, banking code, service
standards, health & safety standards etc
·        
Excellent planning and organization skills
·        
Excellent communication skills, both verbal and
written
·        
Good questioning skills
·        
Good PC skills
·        
Good numeracy and analytical skills
·        
Good selling/influencing skills
·        
Good presentation skills
·        
Influencing & negotiation skills training
·        
Prior credit training
·        
Good networking skills
·        
Good listening skills
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For queries
contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 
29th August, 2016

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