Entry Level Customer Service Officer Jobs – Zoe Recruitment

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Job Title:           Customer Service Officer 
Organisation: Zoe Recruitment
Duty
Station:  Kampala, Uganda
About US:
Zoe Recruitment is an HR
consultancy company that exists to contribute to the transformation of
productivity and work ethic, by linking talent to business/organizations, and
placing people right. At Zoe we believe this then forms the foundation for
sustainable business and on a larger scale, economic growth. Zoe would like to
recruit for a valuable client.
Job
Summary: The Customer
Service Officer will provide a customer- oriented service officer to as a
liaison and provide product information about our client’s product. The incumbent
will ensure excellent service standards and maintain high customer satisfaction
Key
Duties and Responsibilities:  
  • Effectively
    manage large amounts of incoming calls
  • Generate
    sales leads
  • Identify
    and assess customers’ needs to achieve satisfaction
  • Build
    sustainable relationships of trust through open and interactive
    communication
  • Provide
    accurate, valid and complete information by using the right methods/tools
  • Meet
    personal/team sales targets and call handling quotas
  • Handle
    complaints, provide appropriate solutions and alternatives within the time
    limits and follow up to ensure resolution
  • Keep
    records of customer interactions, process customer accounts and file
    documents
  • Follow
    communication procedures, guidelines and policies
  • Take
    the extra mile to engage customers
Qualifications,
Skills and Experience:  
  • The
    applicant should have two years’ experience in Customer Service related
    positions.
  • Experience in door-to-door selling for a
    reputable SME company with targets
  • Handled customer sales. Similar to position
    on offer for     a
    reputable SME company
  • Exhibit confidence  to talk to customers face to face or on
    telephone
  • The applicant should have experience in a
    bust customer-service desk for a reputable company, receiving calls and
    solving problems
  • Computer knowledge to prepare the Route Plan
    Schedule for the     daily
    truck delivery orders
How to Apply:
All suitably qualified and
interested candidates are encouraged to apply online through Zoe’s
e-recruitment portal at the link below together with:
  • Attached
    copies of all academic qualifications (transcripts and certificates);
  • Detailed
    CVs and daytime mobile telephone numbers;
  • Three
    work references and or/academic references;
Deadline:
19th August, 2016

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