Job Title: Customer Service Officer
Organisation: Zoe Recruitment
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
About US:
Zoe Recruitment is an HR
consultancy company that exists to contribute to the transformation of
productivity and work ethic, by linking talent to business/organizations, and
placing people right. At Zoe we believe this then forms the foundation for
sustainable business and on a larger scale, economic growth. Zoe would like to
recruit for a valuable client.
consultancy company that exists to contribute to the transformation of
productivity and work ethic, by linking talent to business/organizations, and
placing people right. At Zoe we believe this then forms the foundation for
sustainable business and on a larger scale, economic growth. Zoe would like to
recruit for a valuable client.
Job
Summary: The Customer
Service Officer will provide a customer- oriented service officer to as a
liaison and provide product information about our client’s product. The incumbent
will ensure excellent service standards and maintain high customer satisfaction
Summary: The Customer
Service Officer will provide a customer- oriented service officer to as a
liaison and provide product information about our client’s product. The incumbent
will ensure excellent service standards and maintain high customer satisfaction
Key
Duties and Responsibilities:
Duties and Responsibilities:
- Effectively
manage large amounts of incoming calls - Generate
sales leads - Identify
and assess customers’ needs to achieve satisfaction - Build
sustainable relationships of trust through open and interactive
communication - Provide
accurate, valid and complete information by using the right methods/tools - Meet
personal/team sales targets and call handling quotas - Handle
complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution - Keep
records of customer interactions, process customer accounts and file
documents - Follow
communication procedures, guidelines and policies - Take
the extra mile to engage customers
Qualifications,
Skills and Experience:
Skills and Experience:
- The
applicant should have two years’ experience in Customer Service related
positions. - Experience in door-to-door selling for a
reputable SME company with targets - Handled customer sales. Similar to position
on offer for a
reputable SME company - Exhibit confidence to talk to customers face to face or on
telephone - The applicant should have experience in a
bust customer-service desk for a reputable company, receiving calls and
solving problems - Computer knowledge to prepare the Route Plan
Schedule for the daily
truck delivery orders
How to Apply:
All suitably qualified and
interested candidates are encouraged to apply online through Zoe’s
e-recruitment portal at the link below together with:
interested candidates are encouraged to apply online through Zoe’s
e-recruitment portal at the link below together with:
- Attached
copies of all academic qualifications (transcripts and certificates); - Detailed
CVs and daytime mobile telephone numbers; - Three
work references and or/academic references;
Deadline:
19th August, 2016
19th August, 2016
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