Client Relations Officer Career Jobs – National Identification and Registration Authority (NIRA)

Job
Title:          Client Relations Officer
Organization: National Identification and Registration
Authority (NIRA)
Duty
Station:
Kampala, Uganda
Reports
to:
Manager Public
Relations & Corporate Affairs
About US:
The National Identification
and Registration Authority (NIRA) was established on the passing of the Uganda
Registration of Persons Act, 2015. The Act was made to harmonise and
consolidate the law on registration of persons; to provide for registration of
individuals and to establish a national identification register. It provides
for the mandatory registration of all Ugandan citizens within Uganda and abroad
as well as aliens identification cards and for related matters.
Job
Summary:
The Client
Relations Officer will ensure client facing processes and procedures are
efficient and that clients receive quality customer service.
Key Duties and Responsibilities: 
  • The
    Client Relations Officer establishes thorough knowledge, understanding and
    appreciation by all stakeholders, of the objectives, role, outputs,
    outcomes, benefits, obligations and sanctions, under of civil and
    citizenship registrations legislations, systems and procedures
  • Works
    closely with clients to ensuring proper customer services and client
    satisfaction; and to generally manage clients’ relationships
  • Receives
    clients’ complaints, questions and queries about the regulations,
    procedures and processes for registration
  • Carries
    out research and surveys to establish service gaps, clear understanding of
    services offered and developing creative solutions and opportunities for
    improved service delivery
  • Makes
    presentations to clients as well as management and staff on customer
    satisfaction and client relationships
  • Performs
    any other duties that may be assigned from time to time by the Manager
    Public Relations & Corporate Affairs.
Qualifications, Skills and Experience:
  • The
    ideal candidate for the National Identification and Registration Authority
    (NIRA) Client Relations Officer job placement should hold a Bachelor’s
    Degree with Honors in Social Sciences or related field from a recognized
    University
  • Possession
    of a Post graduate qualification in a related field would be an added
    advantage
  • A
    minimum of three years of relevant work experience in a reputable public
    or private organization
  • Good
    customer care and client relations skills
  • Excellent
    Communication and interpersonal skills
  • Good
    computer literacy skills
How to Apply:
All suitably qualified and
interested persons should send their applications, curriculum vitae, copies of
academic and professional certificates/ testimonials to the National Director,
Profiles International Uganda Limited (PIUL), Plot 26B Tufnell Drive, Kamwokya,
Kampala, P.O. Box 3024, Kampala or hand deliver the application at its offices
indicated above from 8.00am to 5.00pm, Monday to Friday. Please indicate a
daytime telephone contact and names and contact details of three professional
referees. Also, in your application letter and on the cover of the envelope,
clearly indicate which position you are applying for.
Deadline: 24th August, 2016
NB:
If you do not hear from NIRA within two months from the closing date, please
consider your application unsuccessful. Only shortlisted candidates will be
contacted. Any form of canvassing or lobbying will lead to disqualification.

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