Branch Control Manager – Industrial Area Branch Career Jobs – Stanbic Bank

Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Job ID: 18302
About US:
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Control Manager will support the
Stanbic Bank Industrial Area Branch in managing routine compliance, bank
assets, physical security of the branch and staff.
Key Duties and Responsibilities: 
Customer Service:
  • Deploy sufficient staff to meet the
    fluctuating demands of customers
  • Maintain sufficient branch cash holdings for
    both vault and ATMs in all currencies
  • Authorize customer instructions for
    processing
  • Action referrals within limit in a timely
    manner and in accordance to laid down procedures
  • Investigate and respond to posting queries
    including but not limited to salaries, EFTs, and RTGs
  • Receive posted cheques under POD; checks,
    signs, and keeps them under key and lock in the briefcase awaiting
    clearing. Keep over night unspotted cheques under lock and key.
  • Keep adequate reserve stock of blank forms
  • Maintain availability of the system by
    following up on equipment breakdowns such as generators, UPS, CCTV,
    computers, counting machines and UV lights
  • Manage Service Level Agreements for service
    providers (including but not limited to maintenance of premises,
    maintenance of generators, system maintenance, servicing of air
    conditioners, servicing of equipment and minor branch repair works)
  • Satisfactory customer survey feedback
Sales: Support
bank sales activations through lead generations
Risk and Control:
  • Primary custodian of all Branch assets
    including their security, usage and maintenance
  • Adhere to Cash In Transit policies and
    procedures
  • Cross check all postings going to the
    clearing house against the schedules and securing that they are under lock
    and key
  • Manage the key holding and physical access
    control
  • Positive audit and compliance report findings
  • Drive adherence to the Sales High 5 standards
    by the sales staff and allocate individual sales/campaign targets as per
    set budget
  • Develop the Branch’s sales plan and execute
    the plan according to agreed activities/action plans
  • Translate sales plan and targets into
    meaningful sales scorecard at branch/individual level
  • Supervise the sales team’s daily performance
    against target and manage the Branch’s sales tracking system/sales board
  • Implement marketing campaigns and product
    launch strategies
  • Manage sales team customer visits to drive
    customer retention and sales productivity; and follow through with issues
    raised in the call reports
  • Understand and keep up to date with the
    changes and developments in the local market/area
  • Optimize sales across all the bank’s product
    offerings
Risk and Control:
  • Accountable for all KYC compliance within the
    branch
  • Accountable for credit and operational risk
    in account opening and loan processing for the branch (i.e. funded
    accounts, account segmentation and styling)
  • Monitor and manage the loan portfolio for the
    branch and maintain agreed NPL levels
  • Responsible for the following reports:
    account opening and closure report, SVS, dormant accounts, account
    reactivation, amendments, account transfers and account grading
  • Respond to and follow through all sales
    audit/risk issues raised by auditors within agreed time lines and laid
    down procedures
  • Accountable for the archiving of sales records
    for the branch
People Management:
  • Agree performance contracts for direct
    reports and provide monthly performance feedback in order to maintain
    performance at required levels
  • Arrange for training for direct reports in
    line with personal development and talent development plans (i.e.
    On-the-job, classroom based, attachments, job rotations)
  • Manage succession planning and identify key
    talent
  • Manage the handover process in accordance
    with laid down procedure
  • Manage the on-boarding and probation process
    for new and existing employees
  • Plan for utilization of leave for direct
    reports while maintaining quality customer service
  • Participate in the recruitment of the sales
    team
  • Coach the members of the sales team to
    deliver in accordance with the sales and service standards
  • Serve as a member of the Branch disciplinary
    management committee
  • Performance contracts signed off within set
    times
Qualifications, Skills and Experience: 
  • The Stanbic Bank Branch Control Manager
    should hold a Bachelors degree in Business Studies or a related field from
    a recognized university
  • At least three years’ experience in Branch
    banking operations
  • Branch control and risk management experience
    preferable
  • Previous experience managing people
  • Broad knowledge of the regulatory environment
    governing financial services in Uganda
  • Strong knowledge of the Banks’ policies,
    procedures and practices
  • Broad knowledge and understanding of the
    branch network and interface between frontline service, responsive sales
    and support functions
  • Working knowledge of transaction processes
    relevant to products and services offered to customers
  • Working knowledge of the Bank’s operating
    systems and controls
  • Good analytical skills
  • Good decision making skills
  • Excellent interpersonal skills
  • Good problem solving skills
  • Good people management skills
  • Good conflict resolution skills
How to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 7th August, 2016

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