UN Jobs – Information Systems Assistant at United Nations Mission in South Sudan (UNMISS)

Job Title:          Information Systems Assistant
Organization: United Nations Mission in South Sudan (UNMISS)
Duty Station: Entebbe, Uganda
Job Opening Number: 63162
Reports to:  UNMISS
United Nations Mission in South Sudan (UNMISS) was set up in 2011, with the
objective to consolidate peace and security, and help establish conditions for
development in the Republic of South Sudan, with a view to strengthening the
capacity of the Government of  South
Sudan to govern effectively and democratically and establish good relations
with its neighbours.
Key Duties and Responsibilities: Within limits of delegated authority, the
Information System Assistant FS-5 will carry out the following duties:
Applications Support:
  • Assists with, and may lead a team in the
    coordinating, planning, specification, design, development, implementation
    and support of computer application systems and programs using UN
    established standards for IS technologies, programming languages and
  • Acts as the focal point for coordination,
    monitoring and expedition of computer application systems development
    projects, involving extensive liaison with diverse organizational units to
    initiate requests; prepares standard terms of reference; processes and
    follows-up on administrative actions and resolves issues related to
    project implementation, e.g. organization of and participation in
    training, procurement of equipment and services, etc.;
  • Plans, implements and maintains security
    controls for various applications; verifies the effectiveness of security
    controls in place; maintains accurate access control lists including
    rights and privileges;
  • Maintains functional specifications for
    computer application systems, programs and procedures; performs ongoing
    reviews with users and developers; liaises with users to define and specify
    requirements; assists with version management, data recovery and
    deployment to users’ offices;
  • Offers technical support for Data
    Recovery/Business Continuity software applications and systems;
  • Prepares technical and user documentation for
    deployed computer application systems, training materials and conducts
    technical presentations; drafts correspondence and communications,
    including work plan revisions, as well as unit contributions for a variety
    of periodic reports;
  • Stays abreast with the developments in the
    field; performs bench marking and proposes new acquisitions;
  • Provides guidance to new/junior staff;
Server/Data Centre
  • Provides full range of technical assistance
    and team supervision in the area of server operations and administration;
    distributes work assignments to members of the team and monitors progress;
    provides guidance and training to new/junior staff;
  • Manages the installation, configuration,
    testing and deployment of server systems hardware and software, to include
    Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac
    OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web
    Development software, Firewall systems, Network Services Server systems
    (DNS, DHCP, NFS, CIFS/SMB, mail relay and various security software;
  • Oversees the administration, operation,
    technical support, and monitoring of server systems; undertakes complex
    trouble shooting of server systems;
  • Works closely with other Units within the
    Service and other logistics support elements of the mission to maintain
    optimal 24/7 operations for the server systems operations;
  • Provides input to identify the need for new
    systems or re-engineering of the existing systems;
  • Responds to requests from user offices and
    assists in deploying/configuring systems so as to conform to
    infrastructure standards; implements Disaster Recovery/Business Continuity
    (DR/BC) and backup services following standard procedures;
  • Participates in the security incident
    response activities; assists in the planning, implementing, operating and
    maintaining security controls; performs regular vulnerability assessments
    of production systems to identify weaknesses as well as to determine the
    need for updating systems with fixes and patches;
  • Drafts documentation and reports;
Network Administration:
  • Analyses, plans, designs and supervise the
    implementation of network projects in accordance with Mission requirements
    and applicable UN policies and standards;
  • Reviews network configuration ensuring
    maximum efficiency and optimal usage of resources;
  • Participates in the management of network
    backup and security enforcement policies;
  • Assists with and may supervise the work of
    personnel and/or contractors assigned to the Network Management Unit;
  • Ensures the integrity of the various network
    connections, internal and external, within the mission;
  • Assists with the implementation of new and
    emerging technologies for voice, video and data integration;
  • Supports the design, implementation and
    maintenance of Data Security projects with emphasis in network security,
    monitoring, resourcing and other UN standard technologies;
  • Maintains properly administered access
    control lists including rights and privileges; participates in the
    security incident response activities;
  • Participates in planning, implementing, operating
    and maintaining security controls; performs regular vulnerability
    assessments of production systems to identify weaknesses and determine the
    need for security updates and fixes;
  • Participates in, and may supervise, major
    network implementations;
  • Drafts documentation and reports;
IT Service Support:
  • Supervises a team of service coordination
  • Streamlines the receipt and logging of
    service requests in the automated request management system; creates and
    assigns work orders in accordance with established procedure; distributes
    work assignments and monitors progress;
  • Supervises tasks related to scheduled service
    requests, including equipment replacement, equipment
    installation/decomissioning, software installation, LAN connection, return
    to stock, site surveys, etc;
  • Provides basic training to end-users on the
    use of standard systems and applications;
  • Drafts end-user and/or technical
  • Logs all actions in the automated tracking
    system, including site survey information, steps taken to resolve problem
    or to complete task, problems encountered, current status, escalation
    status, etc.;
  • Acts as problem escalation point for
    technical staff at lower levels; escalates problems/tasks to the
    appropriate parties in accordance with established procedure; monitors
    problem resolutions; detects problem patterns and recommends solutions;
  • Performs quality assurance procedures to
    ensure client satisfaction;
  • Keeps abreast of developments in information
    systems and technology in order to make recommendations to supervisors;
  • Provides training to junior technical staff;
    occasionally supervises a team of technical staff for special projects;
  • Provides technical advice to clients
    regarding Information and Communications Technology Services (ICTS)
    standards and workflow processes;
ICT Security/DRBC:
  • Acts as the focal point for Disaster Recovery
    and Business Continuity plan implemented by the mission;
  • Assists with the coordination of the
    implementation and testing of DRBC plans, and supervises teams related to
    DRBC management;
  • Supervises the design, installation,
    operation and maintenance of a multi-user information security systems
    including firewalls, malware detection/prevention systems, intrusion
    detection/prevention, network access controls, proxy servers, VPN, encryption,
    URL and content filtering systems in accordance with organizational
    technology security standards;
  • Assists other ICTS groups with the
    determination of security requirements and integration of these
    requirements in system design and operations;
  • Formulates and maintains security procedures,
    including user identification and access control processes to specific
    ICTS resources and data;
  • Acts upon all security incidents and
    violations, including reporting them immediately to the ICTS Security
    Coordinator; participates in incidents management activities;
  • Performs regular security assessments of
    production ICTS resources to identify potential weaknesses that could be
    exploited; performs risk analysis and formulate risk treatment plans;
  • Determines the need for updating ICTS systems
    with fixes and patches;
  • Performs other related duties as required.
Other duties and
responsibilities common to the specialties above include, but are not limited
  • Providing general assistance across the
    various fields of ICT support services in the mission;
  • Being part of cross-functional teams within
    ICTS in order to assist with ICT related projects;
  • Performs other related duties as required.
Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UNMISS
    Information Systems Assistant job placement should hold a High school
    diploma or equivalent and certification/diploma of other supplemental
    academic qualifications or training in Information Systems and Technology
    are required. Industry training and certifications is desirable.
  • A minimum of eight (8) years of relevant work
    experience in the planning and installation of complex Information
    Systems, equipment, and networks, including at least three (3) years of
    experience at the international level are required.
  • Field experience in United Nations
    Peacekeeping missions is desirable.
  • Possession of a valid driver’s license is
  • Languages: English and French are the working
    languages of the United Nations Secretariat. For the position advertised,
    fluency in oral and written English is required
Personal Competencies:
  • Professionalism: Knowledge of information technology
    and applications, including computer system networks. Good technical
    skills, ability to conduct network maintenance, provide server services,
    user support, implement and maintain Disaster Recovery/Business Continuity
    systems, and information systems security and control. Shows pride in work
    and in achievements; demonstrates professional competence and mastery of
    subject matter; is conscientious and efficient in meeting commitments,
    observing deadlines and achieving results; is motivated by professional
    rather than personal concerns; shows persistence when faced with difficult
    problems or challenges; remains calm in stressful situations. Takes
    responsibility for incorporating gender perspectives and ensuring the
    equal participation of women and men in all areas of work.
  • Respect for Diversity: Works effectively with people from
    all backgrounds. Shows respect for and understanding of diverse points of
    view and demonstrates this understanding in daily work and
  • Client Orientation: Establishes and maintains productive
    partnerships with clients by gaining their trust and respect; identifies
    clients’ needs and matches them to appropriate solutions; monitors ongoing
    developments inside and outside the clients’ environment to keep informed
    and anticipate problems; keeps clients informed of progress and setbacks
    in projects; meets time line for delivery of products or services to clients;
  • Teamwork: Works collaboratively with
    colleagues to achieve organizational goals; Solicits input by genuinely
    valuing others’ ideas and expertise; is willing to learn from others;
    Places team agenda before personal agenda; Supports and acts in accordance
    with final group decision, even when such decisions may not entirely
    reflect own position; Shares credit for team accomplishments and accepts
    joint responsibility for team shortcomings.
  • Planning & Organizing: Develops clear goals that are
    consistent with agreed strategies; Identifies priority activities and
    assignments; adjusts priorities as required; Allocates appropriate amount
    of time and resources for completing work
 NB: The United Nations does not charge a fee at any
stage of the recruitment process (Application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
How to Apply:
suitably qualified and interested candidates desiring to serve the United
Nations Mission in South Sudan (UNMISS) as the Information Systems Assistant
should express their interest by visiting the UN recruitment website and
clicking Apply Now.
Deadline: 6th August 2016
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