Job Summary: The Operations Manager will be responsible for all
aspects of growth and logistics in a given market. Our Operations Manager utilizes
analytical and creative skills to identify ways to acquire and retain cleaning
professionals and laundry vendors.

The
ideal candidate is passionate about delivering anything to anyone anywhere, and
will stop at nothing to provide the best experience for our customers. We are
looking for a creative, self-motivated operations focused individual passionate
about growing and leading teams to success. This person will partner closely
with the cleaning professionals and laundry service providers to help build the
business.

Key Duties and Responsibilities:

Manage daily operations in one or more
cities: cleaning pro management and training/mentoring, ongoing
promotions, technical support, troubleshooting, etc.
Identify opportunities to improve delivery
quality for the customer and to build a strong, satisfied community of
cleaning pros
Keenly analyze demand and supply trends to
ensure adequate courier availability
Create and drive initiatives to improve
customer experience
Manage customer operations including but not
limited to responding to, and resolving, customer complaints, accepting
orders, scheduling with cleaning pros and pickup services

Qualifications, Skills and Experience:

The applicant must hold a Degree in business
management or engineering preferred but not required
One to two years of business operations or
consulting (or similar), preferably in startups or high-tech but not
mandatory
Strong Microsoft skills – excel, word,
PowerPoint; database proficiency a plus.
Strong people leader: able to get teams
working happily
Problem solving ability: able to rapidly
identify opportunities for improvement, locate key levers to effect change,
and implement change
Ability to communicate (written and oral)
logically
Determined, hands-on manager for whom no job
is too big or too small
Comfortable working in a high-intensity
startup environment with variable hours (you must be willing to work some
weekends, to resolve any issues in your market)
Comfortable working in an unstructured/
flexible environment of a start-up without supervision – flexible work
style e.g., working from home, cafes etc.

Compensation:

Base salary based on skills and experience
Equity in the company on fulltime offer
Monthly performance bonus and incentives
Telecoms, transportation and lunch allowance
provided

How to Apply:

All
applicants should send their updated CVs to Apply by Email

For
more of the latest jobs, please visit http://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline

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