General Manager IT Service Delivery & Enterprise Career Placement – MTN-Uganda

Organization: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Chief Information Officer
About US:
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
Job Summary: The General Manager IT Service Delivery & Enterprise
will maintain and manage all system and application operations for information
Systems Group (IS) and ensure that adequate capacity, system availability and
excellent user support is provided for multiple MTN Operations within a Shared
Services environment. The incumbent will also be responsible for applications
maintained in the respective MTN Operations.
Key Duties and Responsibilities:  
  • Develop the strategy for the service delivery
    and enterprise applications division in line with global best practice in
    order to ensure that the organization is viable both internally and
    externally and as a social and financial entity.
  • Provide leadership and management with the
    visibility; control and decision support required to understand and manage
    the service delivery and enterprise application function; as well as
    provide the team with the expertise to build their capabilities in order
    to drive effectiveness and efficiencies within the team.
  • Prepare the annual service delivery and
    enterprise application work plan and ensure the effective execution
    thereof in order to ensure the business objectives are achieved.
  • The incumbent will establish alignment with
    MTN OPCO objectives in order to effectively drive the overall business and
    group objectives.
  • Establish and monitor performance benchmarks
    for service delivery and enterprise applications in order to ensure
    ongoing effectiveness of the division.
  • Prepare; monitor and control the annual
    departmental budget to ensure expenditure is in line with the business
  • Manage and maintain service levels for
    assigned areas.
  • Manage the general health of the live service
    required to meet business requirements.
  • Ensure capacity planning data provision for
  • Manage the implementation of and adherence to
    security standards (set by architecture and planning).
  • Oversee and manage the maintenance of
    applications availability; reliability; maintainability; serviceability
    and continuity requirements against the cost justified service and
    operating level agreements for the service.
  • Optimise the service where required.
  • Benchmark the performance of the various
    services rendered.
  • Work closely with stakeholders to ensure
    satisfaction with IT service delivery and managing new initiatives.
  • Leading the IT team in daily operational activities
    and achieving departmental and individual goals.
  • Actively supporting supplier and vendor
  • Performing full risk management and
    mitigation activities on all IT projects and operational systems.
  • In charge of reviewing technology effectiveness
    in the business.
  • Implementing information security policies
    and procedures to minimize risk to data.
  • Creating and maintaining best practice system
    management policies and procedures to keep all systems in the best health
  • Implementing reliable update policies to
    ensure proper up keep of system updates.
Qualifications, Skills and Experience: 
  • The applicant must possess a Computing/Information
    Systems Degree or its equivalent. A Master’s Degree in Business
    Administration/Management is desirable.
  • At least five to eight years’ experience
    which includes at least 3 years of relevant technical IT experience in
    Telecom and applications support and technology delivery must as well have
    experience at a managerial level.
  • Four years of IT maintenance experience and
    managing a competitive multivendor environment is desirable.
  • In addition the candidate must have good
    business continuity skills, Business risk management, must have trained in
    COBIT, GSM, IS Security, ITIL, PMBOK/Prince II.
  • Solid experience and exposure in applications
    support and maintenance is desirable.
  • Able to work under pressure
  • Excellent interpersonal skills
  • Good analytical skills
  • Be Assertive
  • Keen attention to detail
  • Must be Customer focused
  • Must be good at decision making
  • Good influencing skills
  • Good planning and organizing skills
NB: Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
How to Apply: 
suitably qualified and interested candidates should send their applications
with detailed CVs, salary history and benefit package, copies of certificates
(originals are to be presented at the interview) and names and addresses of
three referees to the Human Resources Manager IT Shared Services, MTN- Uganda,
P.O. Box 24624, Kampala, Uganda or hand deliver to at MTN Plot 77, Yusuf Lule Road
Reception Desk.
Deadline: 29th July, 2016 by 5:00pm

more of the latest jobs, please visit
or find us on our Facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *