The Ugandan Jobline

• Adhere to the service standards and
  provide excellent customer service
• Handle all cash and cheque deposits from
  customers and ATMs in line with set procedures
• Pay out cash to customers by cheque or
  voucher withdrawal in line with set procedures
• Process all Foreign exchange transactions
  for both walk in and existing customers and report all transactions above
  set amount to the Team Leader Tellers
• Carry out biller payments and cash
  transfers as per set procedures
• Perform change transactions
• Provide account balances to customers as
  requested as per laid down procedures
• Manage queues by providing quick, accurate
  and efficient service
• Provide excellent customer service by
  adhering to the Service Standards
• Guide customers of any new price changes
• Capture accurate narratives for all
  transactions processed

• Generate and provide leads to sales staff
• Cross sell bank products
• Identify customers for migration to other
  service channels

• Refer all cash transactions above Teller
  limit to the Team Leader Tellers for verification and/or approval
• Carry out at least two till balances for
  all currencies on a daily basis
• Keep own cash holdings within prescribed
  limits
• Adhere to all laid down policies and
  procedures regarding security of Bank assets i.e. user password security,
  security cards, keys, own till, stamps, vouchers, and all other Teller
  working tools
• Print and handover Teller reports and
  vouchers for calling to the Team Leader at the end of day
• File all Teller reports on daily basis
• Perform all Inter-Teller cash transfers as
  per laid down procedures
• Quickly report all suspicious transactions
  in accordance with laid down procedure
• Attend to audit and risk findings

• Perform ATM custodianship as may be
  assigned from time to time
• Hold front door keys as assigned from time
  to time
• Perform any other duties by the Line
  manager

• The ideal candidates for the Stanbic Teller
  Jobs should hold Bachelor’s degrees from recognized university
• Previous experience with cash handling is desirable
  
• Previous front office experience desirable
• Working knowledge of cash handling
  policies and procedures
• Sound knowledge of legal aspects regarding
  cheque, bills and cash handling
• Sound knowledge of bank products/services
  and related procedures
• Working knowledge of Service standards
• Working knowledge of the Core banking
  system
• Excellent communication skills
• Excellent interpersonal skills
• Excellent problem solving skills
• Good organization skills
• Basic computer skills

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