Job Title: Hotel Receptionist
Organization: Zoe
Recruitment
Recruitment
Duty Station: Kampala, Uganda
About US:
Zoe
Recruitment is an HR consultancy company that exists to contribute to the
transformation of productivity and work ethic, by linking talent to
business/organizations, and placing people right. At Zoe we believe this then
forms the foundation for sustainable business and on a larger scale, economic
growth. Zoe would like to recruit for a valuable client.
Recruitment is an HR consultancy company that exists to contribute to the
transformation of productivity and work ethic, by linking talent to
business/organizations, and placing people right. At Zoe we believe this then
forms the foundation for sustainable business and on a larger scale, economic
growth. Zoe would like to recruit for a valuable client.
Job Summary: The Hotel Receptionist is responsible for
providing friendly, welcoming and efficient service to all hotel guests. The
main purpose of the hotel reception area’s staff are to respond courteously to guest’s requests, play a part
in the general running of the reception desk and help the General Manager to
maintain smooth room booking service.
providing friendly, welcoming and efficient service to all hotel guests. The
main purpose of the hotel reception area’s staff are to respond courteously to guest’s requests, play a part
in the general running of the reception desk and help the General Manager to
maintain smooth room booking service.
Key Duties and Responsibilities:
- Offer a hospitable service to the standards
laid down by the hotel - Undertake front of the house duties including
meeting, greeting and attending to the needs of guests, to ensure a superb
customer service experience - Build a good rapport with all guests and
resolve any complaints/ issues quickly to maintain high quality customer
service - Deal with guest requests to ensure a
comfortable and pleasant stay - Offer support in dealing with customer complainants
in an effective and courteous manner providing or seeking solutions as
quickly as possible - Responsible for accurate and efficient
accounts and guest billing processes - Assist in keeping the hotel reception area
clean and tidy at all times - Carry our general office duties including
correspondence, emails, filing and switchboard, to ensure the smooth
running of the reception area - Administer all routes of reservations to
ensure that room bookings are made recorded accurately - Ensure that all reservations and
cancellations are processed efficiently - Keep up to date with room prices and special
offers to provide accurate information to guests - Routinely report any maintenance, breakage or
cleanliness problems to the relevant manger - Administer the general petty cash systems and
float in an accurate manner - Undertake any other ad-hoc duties (bar and
restaurant work) relevant to the post as and when required
Qualifications, Skills and Experience:
- The applicant should preferably have prior customer
service experience - Previous experience in hospitality is desired
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during difficult
situations or in a very busy environment - Proven ability to work unsupervised
- Excellent interpersonal skills including a
pleasant telephone manner - Good administrative skills and the ability to
use email and booking system - Good team working skills
How to Apply:
All
suitably qualified and interested candidates should send their cover letters
and updated CVs via E-mail to [email protected]
suitably qualified and interested candidates should send their cover letters
and updated CVs via E-mail to [email protected]
Deadline: Friday 22nd July 2016
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