The Ugandan Jobline

• Offer a hospitable service to the standards
  laid down by the hotel
• Undertake front of the house duties including
  meeting, greeting and attending to the needs of guests, to ensure a superb
  customer service experience
• Build a good rapport with all guests and
  resolve any complaints/ issues quickly to maintain high quality customer
  service
• Deal with guest requests to ensure a
  comfortable and pleasant stay
• Offer support in dealing with customer complainants
  in an effective and courteous manner providing or seeking solutions as
  quickly as possible
• Responsible for accurate and efficient
  accounts and guest billing processes
• Assist in keeping the hotel reception area
  clean and tidy at all times
• Carry our general office duties including
  correspondence, emails, filing and switchboard, to ensure the smooth
  running of the reception area
• Administer all routes of reservations to
  ensure that room bookings are made recorded accurately
• Ensure that all reservations and
  cancellations are processed efficiently
• Keep up to date with room prices and special
  offers to provide accurate information to guests
• Routinely report any maintenance, breakage or
  cleanliness problems to the relevant manger
• Administer the general petty cash systems and
  float in an accurate manner 
• Undertake any other ad-hoc duties (bar and
  restaurant work) relevant to the post as and when required 

• The applicant should preferably have prior customer
  service experience
• Previous experience in hospitality is desired
  
• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult
  situations or in a very busy environment
• Proven ability to work unsupervised
• Excellent interpersonal skills including a
  pleasant telephone manner
• Good administrative skills and the ability to
  use email and booking system
• Good team working skills

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