The Ugandan Jobline

• Lead a central team in the identification,
  measurement, control and management of Fraud Risk
• Accountable for leading Fraud Risk Management
  resources in reducing loss to fraud Will provide strategic input on
  proposition and product design across the business cases, case review, management
  presentation and control investment.
• Operate a Programme of Fraud reduction
  thereby facilitating the development and implementation of appropriate
  fraud prevention initiatives including the identification and redressing
  of control deficiencies and testing of controls on an ad –hoc basis.
• Develop relationships with Law Enforcement
  and Government agencies to obtain intelligence, insight, early warning
  contacts to assist in loss mitigation during fraud investigations.
• Develop training and fraud awareness courses,
  workshops, brochures and other material to alert employees as to
  compliance with the Bank’s policy on fraud prevention.
• Develop/enhance reporting of Fraud through
  development of Fraud Risk Profiles, Key Risk Indicators, ‘Hot Spots’, Key
  Initiatives, Compliance monitoring, etc.
• Work with Business to drive down actual and
  potential fraud losses. The country/business fraud operations manager must
  work closely with manager from other functions to manage fraud, for
  example:
• Business or product managers who evaluate the
  financial impact of product features, terms and conditions that may
  increase fraud vulnerability.
• Compliance officers who may be responsible
  for establishing and monitoring financial/process controls.
• Barclays investigative services (BIS)
  managers.
• Business information security office managers
  responsible for information security.
• Credit risk managers, to help reduce
  application fraud committed by legitimate customers who commit fraud with
  no intention to pay.
• Operations managers responsible for
  implementing policies, processes and standards.
• Internal audits, who may be responsible for
  process sampling to determine adherence to policies and procedures.
• Any other areas that provide fraud fighting
  capabilities (e.g. credit underwriting, authorization, and branch
  network).
• The country/business fraud operations manager
  must coordinate the efforts of all functions that contribute to fraud
  management to ensure the following:
• Fraud management strategy developed for the
  business is effective and correctly implemented.
• Fraud management functions are adequately
  staffed.
• Results are accurately reported.
• Timely, revisions / modifications in
  strategies, processes, fraud management controls, and tools are made in
  response to change in fraud patterns.
• In addition, the country/business fraud
  manager should:
• Represent the bank in fraud forums.
• Develop and implement capacity methods.
• Close monitoring of fraud customers to
  identify any new fraud trend.
• Preparing unit reports.
• Analyze the procedures and control.
• Review and approved all fraud risk aspect of
  the product program.
• Hire, train, develop and manage fraud risk
  staff.
• Develop executive MIS to effectively and
  proactively manage fraud risk management unit.
• Conduct ongoing reviews of control processes
  (e.g. embossing, internal & external)

• The ideal candidate for the Barclays Fraud
  Operations Manager career opportunity should preferably hold a Bachelor’s
  Degree or related Fraud – Supervisory experience
• A minimum of four years Operational
  experience preferred
• At least three to four years Fraud industry
  knowledge and experience, preferably in a retail banking role
• Excellent presentation and communication
  skills
• Leadership skills.
• Report writing skills.
• Creative & practical  execution of high level concepts
• Working knowledge of risk management
  disciplines and processes
• Has good understanding of fraud types within
  the financial services sector, especially in country and market trends
•  An
  understanding of Fraud prevention tools/techniques that are currently used
  within the fraud industry
• Experience of working in a multinational,
  multi-segment, environment with matrix reporting
• Fraud management – Portfolio Management
  Practices
• Broad knowledge and understanding of the
  compliance/regulatory environment
• Previous experience in Card Fraud Monitoring
• Experience in Visa operating standards in
  relation to Fraud.
• Assessment of account performance
• Decisions or recommendations concerning
  non-performing accounts
• Strong Analytical Skills
• Strong communication skills
• Knowledge of Financial Crime Governance,
  legal and regulatory requirements
• Fraud techniques including advances fraud,
  plastics and transaction fraud
• Counterfeiting  Risk Management
• Online fraud threats and controls
• Strategic agendas and business direction and
  creative problem solving

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