Executive Banker (Fresher Customer Care Jobs) – Stanbic Bank

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Organisation: Stanbic
Bank
Duty Station:  Kabalagala Branch, Uganda
Job ID: 18154
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The Executive Banker will be in charging of
delivering a responsive, pro-active, and proficient personal relationship
banking service to a portfolio of executive banking customers in order to grow
market share and retain existing business.
Key Duties and Responsibilities: 
1.
Customer Service:
·        
Adhere to the service standards and provide
excellent customer service.
·        
The Executive Banker will steer retention by
implementing the customer on boarding process, customer visits, relationship
management, and other various interventions.
·        
In charge of receiving and verifying customer
documents for account opening, facilities, account amendments and any other
customer instruction according to laid down procedures.
·        
Educate customers about the Bank’s products and
services.
·        
Fully inform customers of their rights and
obligations per the Consumer Protection Guidelines including but not limited to
product pricing, facilities terms & conditions and transactional fees.
·        
Receive and process loan documents and handle
related queries according to agreed upon turn around times and laid down
procedures.
·        
In charge of notifying customers regarding the
approval/decline of credit loan facilities, keep customers informed throughout
the process and advise the customer of alternative options in case of a decline
2.
Sales:
·        
Ensure compliance and adherence to the Sales High 5
standards
·        
Meet sales budgets and targets
·        
Take part in any sales campaigns and activations.
·        
Explain credit loan facility options and qualifying
criteria to customers; and support customers in the completion of credit
application information requirements.
·        
In charge of cross sell banking products to
customers within the portfolio.
·        
Grow the portfolio balance sheet as per set targets
·        
Develop and execute a sales activity plan and client
calling schedule in line with the Customer Value Proposition (activity
schedules and call reports
3.
Risk and Control:
·        
Adhere to the KYC policies and guidelines for both
account opening and loan origination documents.
·        
Oversee all credit and operational risk in account
opening and loan processing as per laid down procedures.
·        
Manage audit/risk parameters for the executive
banking processes and resolve all audit/risk findings within the portfolio
within agreed timeliness.
·        
Accountable for all facilities originated in the
portfolio
·        
Actively monitor and action daily
referrals/validation reports within set timelines
4.
People Management:
·        
Agree performance contracts for the Executive
banking Assistant and provide monthly performance feedback in order to maintain
performance at required levels
·        
Coach/mentor and plan training interventions for the
Executive Banking Assistant working with the Branch Sales Manager/Branch
Manager.
5. Other:
·        
Hold front door keys as assigned from time to time
for the Executive Banking Suite as per laid down procedures.
·        
Perform any other assigned duties by the Line
manager
Qualifications, Skills and
Experience: 
·        
The ideal candidates for the Executive Banker job
opportunity should hold a Bachelor’s degree in Business Studies or a related
field from a recognized  university
·        
A minimum of two years’ branch banking experience
·        
Prior customer service experience is mandatory
·        
Previous sales experience
·        
Working knowledge of Executive Banking value
proposition
·        
Sound knowledge of bank products/services for the
Executive customer
·        
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
·        
Detailed knowledge of Service standards
·        
Knowledge of the Core banking system
·        
Knowledge of the risk management and credit
principles
·        
Good knowledge of bank policy regarding product
criteria, pricing, charges and interest rates
·        
Familiarity with financial statements
·        
Working knowledge of competitor products and
services
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
Deadline: 15th August, 2016

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