Job Title: ERP Support Officer
Organisation: Medecins Sans Frontieres (MSF)
Duty Station: Kampala, Uganda
About US:
Medecins
Sans Frontieres Switzerland (MSF-CH) is an international, independent, medical
humanitarian organisation that delivers emergency aid to people affected by
armed conflict, natural disasters and exclusion from healthcare.
Sans Frontieres Switzerland (MSF-CH) is an international, independent, medical
humanitarian organisation that delivers emergency aid to people affected by
armed conflict, natural disasters and exclusion from healthcare.
Key Duties and Responsibilities:
Phase A in 2015-2016: The ERP
Support Officer will support the UniField implementation (to join the
deployment in several countries – Phase I implementation) until reach level of
readiness as help desk support, this will then imply:
Support Officer will support the UniField implementation (to join the
deployment in several countries – Phase I implementation) until reach level of
readiness as help desk support, this will then imply:
- Mastery of MSF OCG supply processes,
guidelines and procedures - Mastery of Unifield structure, modules and
features.
Phase B in 2016-2017: Acting as
help desk support to all Unifield supply users of MSF OCG (for the mission
deployed in 2015), which includes;
help desk support to all Unifield supply users of MSF OCG (for the mission
deployed in 2015), which includes;
- Responsibility for answering, commenting and
replying to open incidents submitted to the help desk - Providing support to the training program for
all supply users, including the update of training and support materials, - Documenting support.
- Dispatching questions to the concerned persons
in Headquarters and/or to the
flying supply referents.
Qualifications, Skills and Experience:
- The applicant for the ERP Support Officer job
placement must hold a University degree in Supply Chain Management and/or
University degree or certification in Enterprise Resource Planning
technologies and/or University degree in Information Systems Management - Previous experience in ERP
implementation/support is mandatory - Prior experience in MSF supply chain at
management level is an asset - Excellent analytical skills
- Good data management and reporting skills
- Good troubleshooting and complex problem
solving skills - Outstanding oral and written communication
skills - Good training development and facilitation
skills - Excellent organisation skills
- Rigour, flexibility, ability to work with
multi-disciplinary and multi-cultural people, open-minded, ability to
listen and sensitivity to support users. - Proven ability to focus on task
(self-management), proactive monitoring and management skills. - Language: English mandatory, French a strong
asset and Swahili an asset
How to Apply:
All
suitably qualified applicants should send their application letters and
detailed CVs merged together as one PDF or word document to the HR department
of MSF Switzerland via email to:
suitably qualified applicants should send their application letters and
detailed CVs merged together as one PDF or word document to the HR department
of MSF Switzerland via email to:
Deadline: 11th July 2016
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