Job Title: IT Infrastructure Support Officer
Organisation: Living Goods (LG)
Duty Station: Kampala, Uganda
Reports to: Technology & Innovation Manager
About US:
Living
Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door
teaching families how to improve their health and wealth while selling
affordable, high-impact products like basic medicines, fortified foods, water
filters, clean cook stoves, and solar lights. Living Goods seeks nothing less
than a disruptive reinvention of distribution in emerging markets, through
networks of franchised micro-entrepreneurs who leverage Living Goods’ brand,
buying power and mobile marketing tools to deliver vital products at accessible
prices to the people who need them most. By combining the best practices from
the worlds of micro-enterprise, franchising and public health, Living Goods is
creating a fully sustainable system to improve the health, and wealth, of
underserved communities.
Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door
teaching families how to improve their health and wealth while selling
affordable, high-impact products like basic medicines, fortified foods, water
filters, clean cook stoves, and solar lights. Living Goods seeks nothing less
than a disruptive reinvention of distribution in emerging markets, through
networks of franchised micro-entrepreneurs who leverage Living Goods’ brand,
buying power and mobile marketing tools to deliver vital products at accessible
prices to the people who need them most. By combining the best practices from
the worlds of micro-enterprise, franchising and public health, Living Goods is
creating a fully sustainable system to improve the health, and wealth, of
underserved communities.
Job Summary: The IT Infrastructure Support Officer will ensure the
efficient and continuous availability and utility of the LG Android
Application, Branch IT Infrastructure and software environments.
efficient and continuous availability and utility of the LG Android
Application, Branch IT Infrastructure and software environments.
Key Duties and Responsibilities:
- Ensure the physical and software infrastructure
keeps up with the needs of the business. - Ensure optimal delivery of services over the
network and the rectification of system failures. - The incumbent will implement the delivery of
network connections to various locations in branch offices and continuous
monitoring of the entire network. - Maintain centralized documentation of all
network system changes and inventory of all such systems. - In charge of the maintenance of the
infrastructure including but not limited to hardware, software updates and
cabling. - Implement regular backup of critical systems
and maintain logs/documentation on the same - Implementation of new technology projects and
switch infrastructure enhancements. - Perform security tests and audits with
reports. - Offer timely IT Support for branches with
regards to account setup, connectivity, personal computer setup and issue
resolution (hardware and software). - Keep a detailed record of branch systems and
android issues for purposes of reference and implementing improvements. - Support branch staff and Regional Field
Managers at In-services and field visits. - Support branch staff with monthly reporting
by ensuring branch systems uptime. - Carry out systems and applications training.
Key Performance Indicators:
- Network infrastructure availability
- Servers and applications infrastructure
availability - Timeliness of disaster recovery in the event
of disaster - Security breach detection time/security
failure repair time - Timely completion and sign-off of projects
- Timely closure of incidents and fast
resolution of issues. - Elimination of errors and/or rework during
project execution - Availability and viability of branch
backups
Qualifications, Skills and Experience:
- The ideal candidate for the IT Infrastructure
Support Officer job placement must hold a BSc in Computer Science,
Information Technology, Electrical Engineering or related field - Professional IT certifications i.e. CCNA/Comptia
A+/Comptia Network+ or related - At least two years’ work experience in
information technology. A minimum
of one year in a similar position. - Solid training experience, e.g., Training of
Trainers, QuickBooks POS Training, Android Application - Previous experience with system monitoring
and benchmarking - Customer Care experience
- Knowledge of wireless systems and data
communications, - Good research skills
- Broad knowledge and understanding of the
Android operating system - Microsoft Windows OS Administration and
Operating systems proficiency - Excellent oral and written communication
skills - Willingness to travel across the country for
extended periods
How to Apply:
All
candidates are strongly encouraged to Apply Online at the web link below.
candidates are strongly encouraged to Apply Online at the web link below.
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline