Job Title: NOC Engineer – Field Support
Organisation: Roke Telkom
Ltd
Ltd
Reports to: Technical
Supervisor Field Support
Duty Station: Kampala, Uganda
Supervisor Field Support
Duty Station: Kampala, Uganda
About US:
Roke Telkom
Ltd. is a licensed Public Service Provider and Public Infrastructure Provider,
with the Uganda Communications Commission dealing in Voice over Internet
Protocol (VOIP) call termination and Wholesale Data, trading as Roke Telkom.
Ltd. is a licensed Public Service Provider and Public Infrastructure Provider,
with the Uganda Communications Commission dealing in Voice over Internet
Protocol (VOIP) call termination and Wholesale Data, trading as Roke Telkom.
Job Summary: The NOC Engineer
– Field Support will be responsible for supporting and working with the
Technical Supervisor in order to build and maintain a reliable and quality
network infrastructure for ROKE clients.
– Field Support will be responsible for supporting and working with the
Technical Supervisor in order to build and maintain a reliable and quality
network infrastructure for ROKE clients.
Key Duties and Responsibilities:
·
Manage contractors and/or sub-contractors to ensure
that network infrastructure works are carried out as per specification and
within the stipulated project completion lead time.
Manage contractors and/or sub-contractors to ensure
that network infrastructure works are carried out as per specification and
within the stipulated project completion lead time.
·
In charge of maintaining the network infrastructure
in good working order.
In charge of maintaining the network infrastructure
in good working order.
·
Resolving technical onsite and offsite customer
queries.
Resolving technical onsite and offsite customer
queries.
·
Actively participate in the planning, co-ordinating
and executing scheduled or emergency maintenance activities on the network.
Actively participate in the planning, co-ordinating
and executing scheduled or emergency maintenance activities on the network.
·
Documenting all aspects pertaining to the network
infrastructure.
Documenting all aspects pertaining to the network
infrastructure.
·
Managing internal and external communications
effectively using the most appropriate channels, ensuring they are timely,
co-ordinated, coherent, and reflective of the company’s vision and are customer focused.
Managing internal and external communications
effectively using the most appropriate channels, ensuring they are timely,
co-ordinated, coherent, and reflective of the company’s vision and are customer focused.
·
Proactively monitor system and network health and
availability using established monitoring tools.
Proactively monitor system and network health and
availability using established monitoring tools.
·
Perform any other duties as assigned by the Technical
Supervisor Field Support
Perform any other duties as assigned by the Technical
Supervisor Field Support
Qualifications, Skills and Experience:
·
The applicants for the NOC Engineer – Field Support
job placement should hold a University degree (BSc) in Computer Science or
Telecommunications Engineering from a recognized university.
The applicants for the NOC Engineer – Field Support
job placement should hold a University degree (BSc) in Computer Science or
Telecommunications Engineering from a recognized university.
·
Possession of professional certification i.e. CCNP /
CCIP Certification or equivalent from a recognised institution.
Possession of professional certification i.e. CCNP /
CCIP Certification or equivalent from a recognised institution.
· Applicants with a CFOT Certificate will have an added advantage.
·
At least two (2) years of progressively responsible
experience as a field support engineer in the telecoms sector.
At least two (2) years of progressively responsible
experience as a field support engineer in the telecoms sector.
·
Prior experience with transmission technologies,
microwave and fibre optic.
Prior experience with transmission technologies,
microwave and fibre optic.
·
Past experience in advanced networking.
Past experience in advanced networking.
·
Experience in end user support.
Experience in end user support.
·
Computer literacy skills with proficiency in Project
Excel, Visio and MS office
Computer literacy skills with proficiency in Project
Excel, Visio and MS office
How to Apply:
If you are
interested in applying for this position please send your electronic
applications including cover letter, resume and the details of three referees
IN ONE DOCUMENT to [email protected].
interested in applying for this position please send your electronic
applications including cover letter, resume and the details of three referees
IN ONE DOCUMENT to [email protected].
NB: Please note as we receive high volumes of
applications only shortlisted applicants will be contacted.
applications only shortlisted applicants will be contacted.
Deadline: 25th July, 2016 by 5:00PM
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or find us on our Facebook page https://www.facebook.com/UgandanJobline