The Ugandan Jobline

• Implement Corporate Real Estate Services
  (“CRES”) function and strategy for Barclays Bank Uganda;
• Organize and control Real Estate (“RE”),
  Facilities Management (“FM”), Capital Investment Projects (“CIP”),
  Engineering Projects (“Eng.”), Health Environment Safety (excluding
  Security) (“HES”), Management Information (MI), Compliance and any related
  Sourcing.

• Building and developing a high performing
  CRES team in-country
• Management of the CRES team, including
  succession planning, talent scouting & development, performance and
  activity management

• Become an expert referral point for Chief
  Operating Officer (COO) strategy as it relates to property, premises,
  facilities management and safety and health disciplines.
• Support the COO management team to deliver
  the COO strategy within the function through providing regular MI and
  advice.
• The jobholder will develop meaningful MI that
  will assist the departments/stakeholders in tracking their performance;
  provide detailed analysis of the CRES portfolio, maintenance costs, and
  CRES projects to inform the COO strategy.
• Budget accountability – Agree targets and
  take accountability for the overall achievement of the department in terms
  of cost performance and management
• Actively participate and contribute to the
  annual and long-term planning and strategy sessions for COO in the country
  based on analysis of past performance and best practice in the market.
• Proactively identify initiatives of reducing
  costs and initiate projects to implement cost saving measures.
• Property/Premises Accountability
• Disposal and maintenance of property/leased
  premises
• Provision and maintenance of furniture,
  fittings and equipment
• Inventory management
• Work in liaison with key change programmes to
  understand impacts and requirements on property portfolio, and make
  appropriate recommendations.
• Lease negotiations, renewals and terminations.
• Accountable for Facilities Management by
  ensuring all facilities and utilities and assets are satisfactory
  condition at all times
• Lease administration – Ensure lease data is
  complete and accurate; manage all lease events, with appropriate
  approvals.
• Safety, Health and Environmental (SHE)
  Accountability
• Delivery of a safe environment for employees
  and customers of the Bank

• Build and develop a high performing team
  through embedding performance development and coaching. Ensure that team
  members receive regular coaching and feedback in order to develop to
  achieve their maximum potential.
• Discuss and finalise Performance Development
  Plans and ratings for team.
• Determine and manage Training Needs Analysis
  and ensure completion by liaising with the HRBP and Development Partner.
• The jobholder will draft succession plans for
  key roles and update them at least annually.
• Identify talent candidates in the team and ensure
  that additional development opportunities are created for high potential
  employees.
• Hiring of suitable candidates within CRES in
  liaison with the HRBP
• Carry out exit interviews for all
  employee-initiated departures from the bank.
• Manage staff attendance levels, including
  approval of leave. Compile monthly absence statistics (annual leave, sick
  leave, family responsibility leave, maternity leave, study leave etc.),
  and submit to HR for record keeping.
• Directly responsible for discipline for
  members of own team
• Motivate staff and ensure they are recognised
  through the Barclays recognition schemes.
• Create an empowering environment for team
  members, encouraging individual ownership and initiative.

• Provide close support for individual business
  areas/projects with specific requirements, assisting business to
  understand its full requirements, sourcing options proposals from market
  place, analysis and cost analysis.
• Work closely with business areas to ensure
  that implementation projects are incepted and delivered. Accountable for
  delivery of property benefit.
• Institute and analyse a quarterly internal
  customer perception survey.
• Agree targets and take accountability for the
  overall achievement of the department for the customer experience based on
  the internal service survey.
• Drive change initiatives and re-negotiate
  stretching Service Level Agreements (“SLAs) with suppliers to ensure the
  internal customer service bar is continuously raised.
• Benchmark services provided against the
  industry and create improvement action plans.
• Maintain excellent liaison with other
  suppliers and internal customers
• Receive and resolve issues escalated via
  team. Management of escalated complaints about department that have not
  been satisfactorily resolved locally.

• Ensure the property portfolios are
  appropriately managed on a day-to-day basis i.e. executing FM
• Swift execution of Reactive and Preventative
  Maintenance (“RPM”), Engineering projects, Lease Renewals, and Site
  Remedial/Refurbishment activities.
• Drive savings through space optimization and
  office consolidations, process and cost efficiency, working in conjunction
  with Procurement and Sourcing on procurement initiatives.
• Manage the outsourced supply chain, ensuring
  appropriate level of Supplier Relationship Management (“SRM”).
• Partner with regional and global CRES teams
  and stakeholders on projects that require CoE engagements.

• Ensure in-country CRES strategy is aligned to
  overall business strategy
• Responsible for maintaining the CRES and
  portfolio’s short and medium term plans for Barclays Bank Uganda.
• Manage internal stakeholders through periodic
  meetings and reporting.
• Support the Regional CRES Head in the
  production of business cases for change projects, including financial
  feasibility/options evaluation (including P&L financial impacts
  analysis plus critical reasoning, with support from RoA Centre of
  Excellence (“CoE”)
• The jobholder will also ensure governance is
  complied with at all times.

• Ensure that all activities and duties are
  carried out in full compliance with Regulatory requirements, Enterprise
  Wide Risk Management Framework and Internal Barclays Policies and Policy
  Standards.
• Understand and manage risks and risk events
  (incidents) relevant to the role

• The ideal candidate should hold tertiary
  qualification in the building sciences.
• Professionally qualified to at least degree
  level /local requirement
• A minimum of five years’ experience at a
  supervisory level in a corporate real estate environment.
• Proven experience in project management.
• Proven ability as self-starter, with track
  record of achievement of goals and targets.
• Previous experience of interpretation and
  development of management information.
• Prior experience of corporate real estate
  portfolio management.
• Previous experience of managing teams and
  management of team performance
• Good decision making and ability to initiate
  actions
• Good persuading and influencing skills
• Skills and experience in leading and
  supervising
• Entrepreneurial and commercial thinking
• Good presentation and communication skills
• Broad knowledge and understanding of the
  country regulatory requirements.
• Working knowledge of operational risk
  management.
• Demonstrated ability to identify value
  destroyers within the process chain or add value to the end to end
  services offered.
• Familiarity with property rental values,
  property service costs, valuation models, market benchmarks, etc.

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